Texas Roadhouse Server Validation Test Questions and
Answers
What is our mission statement? - ANSWER -Friendly, Energetic, and Fun
ANSWER -Legendary Food, Legendary
Service
Describe what happens during howdy step? -
ANSWER -Welcome with smile and eye
What is our story? - ANSWER -Legendary contact, greet immediately and flag table,
Margaritas, Ice Cold Beers, Hand Cut Steaks, recognize first-time-guest and tell story, do table
Made-from-Scratch Sides and Dressings, Fresh inventory, suggest specific drinks and apps, take
Baked Bread, Fall-of-the-Bone Ribs drinks (check ids) and app orders, ring in drinks
and apps
What should you do if your table tells you their
silverware or plate is dirty? - ANSWER - How long do you have to greet your table? -
Apologize, Take Plates/Silverware Away, Bring ANSWER -15-45 sec
Guest New Plates/Silverware
What should you check for when greeting your
What is the temperature danger zone? - table? - ANSWER -plates, silverware,
ANSWER -40-140 bread, peanuts
When should you wash your hands? - What three words describe engage? -
ANSWER -After using the restroom, ANSWER -knowledgeable, passionate,
bussing plates, touching your face, etc. care/concern
What does service with H.E.A.R.T. mean to you? What happens during the engage step? -
- ANSWER -HEART means giving ANSWER -serve drinks, use drink name
legendary service to every customer. Greeting and offer straws, offer menu assistance,
tables and serving tables with an amazing and suggestively sell/upsell, take order with pivot
attentive attitude that ensures your customers points, repeat order, describe steak temps, refill
will want to come back. bread (if needed), ring in order
What does H.E.A.R.T. stand for? - How long do you have to ring in drinks? -
ANSWER -Howdy ANSWER -2-3 min
Engage
Arrive
Respond What to do if your table gives you an appetizer
Thank You order and entrée order at the same time? -
ANSWER -Wait 5 minutes to ring in food or
wait till appetizer is delivered to table
What 3 words describe Howdy? -
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, Texas Roadhouse Server Validation Test Questions and
Answers
What items should you be suggesting? -
ANSWER -upsells (loadings like What side items do we offer? - ANSWER -
mushrooms/onions, cheese and bacon, or applesauce, baked potato, buttered corn, fresh
marshmallows and caramel), drinks from bar veggies, green beans, mashed potatoes,
seasoned rice, steak fries, sweet potato, texas
red chili, sautéed onions, sautéed mushrooms
How long should it take you to ring in
drinks/apps/entrees? - ANSWER -2-3 min
What kids meals do we offer? - ANSWER -
kids: hot dog, mac and cheese, mini-
What are the foundations of service of cheeseburgers, jr. chicken tenders, grilled
H.E.A.R.T.? - ANSWER - chicken, lil' dillo steak bites
ranger: chicken critter basket, andy's steak,
ranger rib basket
Why are they so important? - ANSWER -
What is the difference between a kid's meal and
What are some key points when taking a guests ranger meals? - ANSWER -kids meal are
order? - ANSWER -use pivot points, make for 12 and under
eye contact, repeat order, describe steak temps ranger meal are for kids with larger appetites
What is a pivot point? Why is it important? - What is our non-alcoholic glasses served in? -
ANSWER -A pivot point is the seating order ANSWER -coke glasses or kids cup
of guest. It makes it so that food does not auction
off food.
What bottled beer do we have? -
ANSWER -Blue Moon, Budweiser, Bud
What is pre-bussing and why is it important? - Light, Michelob Ultra, Miller Lite, Coors Light,
ANSWER -it is removing dirty plates and Corona, Corona Light, dos Equis, Heineken,
silverware and trash off of tables during and after O'Doul's, Sam Adams Angry Orchard, Sam
a guest meal. It makes the SA's job faster and Adams Boston Lager, Stella Artois, Twisted Tea
easier.
What draft beers do we offer? - ANSWER -
What appetizers do we offer? - ANSWER - Budlight, Budweiser, Coors Light, Michelob Ultra,
cactus blossom, fried pickles, rattlesnake bites, Miller Lite, Texas Red, Sam Adams Seasonal,
tater skins, grilled shrimp, boneless buffalo Shock Top, Yuengling
wings, cheese fries, killer ribs, texas red chili,
combo appetizer (three of: boneless wings,
rattlesnake bites, tater skins, or fried pickles... What comes in our house margarita mix? -
two dipping sides) ANSWER -Juarez gold, Juarez silver, Agile
nectar, Juarez Triple Sec, Margarita Silver
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Answers
What is our mission statement? - ANSWER -Friendly, Energetic, and Fun
ANSWER -Legendary Food, Legendary
Service
Describe what happens during howdy step? -
ANSWER -Welcome with smile and eye
What is our story? - ANSWER -Legendary contact, greet immediately and flag table,
Margaritas, Ice Cold Beers, Hand Cut Steaks, recognize first-time-guest and tell story, do table
Made-from-Scratch Sides and Dressings, Fresh inventory, suggest specific drinks and apps, take
Baked Bread, Fall-of-the-Bone Ribs drinks (check ids) and app orders, ring in drinks
and apps
What should you do if your table tells you their
silverware or plate is dirty? - ANSWER - How long do you have to greet your table? -
Apologize, Take Plates/Silverware Away, Bring ANSWER -15-45 sec
Guest New Plates/Silverware
What should you check for when greeting your
What is the temperature danger zone? - table? - ANSWER -plates, silverware,
ANSWER -40-140 bread, peanuts
When should you wash your hands? - What three words describe engage? -
ANSWER -After using the restroom, ANSWER -knowledgeable, passionate,
bussing plates, touching your face, etc. care/concern
What does service with H.E.A.R.T. mean to you? What happens during the engage step? -
- ANSWER -HEART means giving ANSWER -serve drinks, use drink name
legendary service to every customer. Greeting and offer straws, offer menu assistance,
tables and serving tables with an amazing and suggestively sell/upsell, take order with pivot
attentive attitude that ensures your customers points, repeat order, describe steak temps, refill
will want to come back. bread (if needed), ring in order
What does H.E.A.R.T. stand for? - How long do you have to ring in drinks? -
ANSWER -Howdy ANSWER -2-3 min
Engage
Arrive
Respond What to do if your table gives you an appetizer
Thank You order and entrée order at the same time? -
ANSWER -Wait 5 minutes to ring in food or
wait till appetizer is delivered to table
What 3 words describe Howdy? -
1/6
, Texas Roadhouse Server Validation Test Questions and
Answers
What items should you be suggesting? -
ANSWER -upsells (loadings like What side items do we offer? - ANSWER -
mushrooms/onions, cheese and bacon, or applesauce, baked potato, buttered corn, fresh
marshmallows and caramel), drinks from bar veggies, green beans, mashed potatoes,
seasoned rice, steak fries, sweet potato, texas
red chili, sautéed onions, sautéed mushrooms
How long should it take you to ring in
drinks/apps/entrees? - ANSWER -2-3 min
What kids meals do we offer? - ANSWER -
kids: hot dog, mac and cheese, mini-
What are the foundations of service of cheeseburgers, jr. chicken tenders, grilled
H.E.A.R.T.? - ANSWER - chicken, lil' dillo steak bites
ranger: chicken critter basket, andy's steak,
ranger rib basket
Why are they so important? - ANSWER -
What is the difference between a kid's meal and
What are some key points when taking a guests ranger meals? - ANSWER -kids meal are
order? - ANSWER -use pivot points, make for 12 and under
eye contact, repeat order, describe steak temps ranger meal are for kids with larger appetites
What is a pivot point? Why is it important? - What is our non-alcoholic glasses served in? -
ANSWER -A pivot point is the seating order ANSWER -coke glasses or kids cup
of guest. It makes it so that food does not auction
off food.
What bottled beer do we have? -
ANSWER -Blue Moon, Budweiser, Bud
What is pre-bussing and why is it important? - Light, Michelob Ultra, Miller Lite, Coors Light,
ANSWER -it is removing dirty plates and Corona, Corona Light, dos Equis, Heineken,
silverware and trash off of tables during and after O'Doul's, Sam Adams Angry Orchard, Sam
a guest meal. It makes the SA's job faster and Adams Boston Lager, Stella Artois, Twisted Tea
easier.
What draft beers do we offer? - ANSWER -
What appetizers do we offer? - ANSWER - Budlight, Budweiser, Coors Light, Michelob Ultra,
cactus blossom, fried pickles, rattlesnake bites, Miller Lite, Texas Red, Sam Adams Seasonal,
tater skins, grilled shrimp, boneless buffalo Shock Top, Yuengling
wings, cheese fries, killer ribs, texas red chili,
combo appetizer (three of: boneless wings,
rattlesnake bites, tater skins, or fried pickles... What comes in our house margarita mix? -
two dipping sides) ANSWER -Juarez gold, Juarez silver, Agile
nectar, Juarez Triple Sec, Margarita Silver
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