Test Bank for Business Communication: In Person, In Print, Online 8th Edition by Amy Newman | Latest 2025/2026 Updated Questions & Correct Answers

,Chapter 1—Understanding Business Communication


TRUE/FALSE

1. Employees prefer to receive bad news through the personal medium of email.

ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge

2. A study of the ten characteristics that employers seek in employees identified communications as the
number one skill.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge

3. Employers report major deficiencies in the written and oral communication skills of new employees.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating in Organizations BLO: Knowledge

4. Successful communication involves messages that are sent, received accurately, and understood.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge

5. The five components of communication are the stimulus, filter, medium, destination, and message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge

6. An internal stimulus is one that forms within your own organization.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to
a stimulus.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion

, TOP: The Components of Communication BLO: Knowledge

8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company
newsletter.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

9. Individual experiences, culture, and personality affect how you filter a stimulus.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge

10. An example of noise in the communication system is an employee who is too busy to read an
important email.

ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication Barriers
BLO: Knowledge

11. When you choose a medium, you are deciding how you will decode the message for transmission.

ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge

12. Email is the most frequently used communication medium but this use is declining.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge

13. Lateral communication typically involves persuading others who report to us.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge

14. If you frown as someone speaks to you, you are providing the sender with feedback about the message.

ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge

15. Ideally, the communication process is incomplete without feedback.

, ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

16. Communication flows in an orderly, linear manner from one stage to the next.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

17. Cascading communication flows upwards and downwards from an important organizational leader.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge

18. Using instant messaging at work may annoy some people, but others believe that it saves time.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge

19. You have more flexibility in conveying ideas to others when you use oral communication than when
you use written communication.

ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge

20. At work, your personal email is protected free speech, thus shielded from lawsuits.

ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension

21. Negative comments about your company, its products, or suppliers are usually acceptable if made in
electronic forums not controlled by your employer.

ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension

22. You have achieved successful communication when your audience receives your written message,
whether or not it is read.

ANS: F PTS: 1 DIF: Easy OBJ: 1.1