QUESTIONS AND CORRECT ANSWERS
training - CORRECT ANSWERS✅✅process whereby people acquire capabilities to
perform jobs
Strategic Training - CORRECT ANSWERS✅✅training must be strategic in nature and must
produce positive results
Investment in training - CORRECT ANSWERS✅✅just over 60% of spending is dedicated
to internal training efforts in companies
organizational competitiveness - CORRECT ANSWERS✅✅Training allows an
organization to improve over time by increasing employees' knowledge and skills.
Knowledege Management - CORRECT ANSWERS✅✅The way an organization identifies
and leverages knowledge to be competitive
Learning Culture - CORRECT ANSWERS✅✅A work environment that encourages
employees to share their individual knowledge, skills, and experiences with their coworkers
orientation - CORRECT ANSWERS✅✅planned introduction of new employees to their
jobs, coworkers, and the organization
gap analysis - CORRECT ANSWERS✅✅Indicates the distance between current and desired
employee capabilities
self-efficacy - CORRECT ANSWERS✅✅a person's belief that they can successfully learn
the training progam
auditory learners - CORRECT ANSWERS✅✅learn best by listening to someone else tell
them about the training content
, visual learner - CORRECT ANSWERS✅✅think in pictures and figures, and they need to
see the purpose and process of the training
tactile learners - CORRECT ANSWERS✅✅must get their hands on the training resources
and use them.
active practice - CORRECT ANSWERS✅✅Performance of job-related tasks and duties by
trainees during training.
behavioral modeling - CORRECT ANSWERS✅✅copying someone else's behavior
Reinforcement - CORRECT ANSWERS✅✅People tend to repeat responses that give them
a positive reward and avoid actions associated with negative consequences
immediate confirmation - CORRECT ANSWERS✅✅People learn best if reinforcement and
feedback are given as soon as possible after training
informal training - CORRECT ANSWERS✅✅occurs through interactions and feedback
among employees
on-the-job training - CORRECT ANSWERS✅✅The most common training because it is
flexible and relevant
cross training - CORRECT ANSWERS✅✅training people to do more than one job
blended learning - CORRECT ANSWERS✅✅Combines short, fast-paced, interactive
computer-based lessons and teleconferencing with traditional classroom instruction and
simulation
cost-benefit analysis - CORRECT ANSWERS✅✅comparison of the cost of an action to its
benefits associated with training