Dell Client Advanced Exam Study Guide 2025: Practice Test & Solutions

Page 1 of 32


DELL CLIENT FOUNDATIONS EXAM | LATEST UPDATE

| QUESTIONS WITH CORRECT ANSWERS |

A GRADE

Choose all that apply: The BIOS Recovery 2 does not support

recovery from Select the correct responses and click submit.

.....ANSWER.....Encrypted Hard Drive

Hard Disk Drive with password set

Choose all that apply: Identify Dell's product portfolios.

.....ANSWER.....Tablets

2-in-1 PCs

Laptops

Chrome

Desktops and All-in-Ones

Which key is used to access the one time boot menu while

restarting the computer? .....ANSWER.....F12

,Page 2 of 32


When to use RTC Reset? .....ANSWER.....To recover from No

POST/No Boot

If the system is not booting into the operating system, how can

you check if the hard drive is detected? .....ANSWER.....Go to

BIOS

When would you run the RMA Shim tool on a Chromebook?

.....ANSWER.....In the event of system board replacement

Choose all that apply: When encountered with a no POST

situation, what must technicians do prior to replacing the

suspected failed part? .....ANSWER.....Reseat parts and cables.

Re-run diagnostic sequences with removal of individual parts to

isolate issue.

Capture the fault exhibited by running Diagnostics indicators,

check for Error Codes and check BIOS settings.

,Page 3 of 32


T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,

Precision, XPS, and All-in-One. .....ANSWER.....True

If recovery image from both system's primary hard drive and

external USB key is present, which image will the BIOS Recovery

2 tool select? .....ANSWER.....Recovery image from the external

USB key

How will the Dell Command Utility Update help Customers?

.....ANSWER.....Dell Command Utility Update will check online for

the latest BIOS, driver, Firmware and Dell Application updates

for a system and also helps to download and install the updates.

T/F: M.2 is a data transfer protocol while NVMe is the form

factor. .....ANSWER.....False

If ePSA passes the hard drive test and still the system does not

load the operating system, what could the issue be?

.....ANSWER.....Corrupt or missing operating system

, Page 4 of 32


Choose all that apply: Select all the steps involved in unpacking

parts. .....ANSWER.....If the part has visible damage, do not use

the part. Contact Dell technical support to dispatch another part.

Return the part with a description of the damage.




Place the box on a secure surface and break the tamper proof

seal with a safe tool. Carefully open the package top or lid.




All parts must be handled by lifting and holding from the edges

or sides. Avoid touching the surface or bottom of the parts.




Do not break the tamper proof seal on the ESD bag unless you

intend to install the part immediately.