Test Bank for Leading and Managing
in Nursing, 8th Edition Questions with
100% Correct Answers
What is the best approach for a nurse manager to implement changes for
older adult patients using complexity principles? Correct Answer: Engage
involved staff at all levels in the decision-making process.
According to complexity theory, how should decision-making occur within a
healthcare system? Correct Answer: Decision-making should occur throughout
the systems, involving all levels of staff.
What is the best approach to satisfy the needs of a nurse who frequently calls in
sick due to a family health issue, according to Maslow's need hierarchy theory?
Correct Answer: Work with the nurse, staffing office, and other nurses to arrange
his scheduled days off around his wife's treatments.
Why is placing a nurse on unpaid leave not a suitable option when considering
Maslow's hierarchy of needs? Correct Answer: It may threaten the nurse's
capacity to meet physiological needs and demotivate him.
What should a unit manager do when a grievance requires mediation and the
staff nurse is calling the manager's actions unfair? Correct Answer: Ask each
party to examine their own motives and issues in the conflict.
What is the purpose of examining the real issues of all parties during conflict
resolution? Correct Answer: To address the interests and involvement of
participants in the conflict.
What is the appropriate next step if a unit manager and staff nurse cannot
reach a resolution after a negotiation session? Correct Answer: Arrange another
meeting in a week's time to allow a cooling-off period.
,What competency is emphasized in the scenarios regarding communication
and relationship-building? Correct Answer: AONE competency.
What is the significance of involving all levels of staff in decision-making
according to complexity theory? Correct Answer: Every voice counts, and it
enhances system interaction and adaptation.
How can a nurse manager address the staffing needs while considering a
nurse's personal circumstances? Correct Answer: By arranging schedules that
accommodate the nurse's family responsibilities.
What does Maslow's need hierarchy theory suggest about meeting the needs of
staff and patients? Correct Answer: It emphasizes the importance of satisfying
basic needs to ensure motivation and care quality.
What role does mediation play in resolving grievances in a nursing context?
Correct Answer: It facilitates communication and understanding between
conflicting parties.
Why is it important for a nurse manager to sympathize with a nurse's personal
challenges? Correct Answer: It helps in building rapport and addressing the
nurse's emotional needs.
What is the potential impact of unsatisfactory coverage of shifts on patient
care? Correct Answer: It could threaten the needs of staff to feel competent
and affect patient care quality.
What should a nurse manager consider when assessing the unique needs of
older adult patients? Correct Answer: The manager should involve staff in
assessment and planning to ensure comprehensive care.
, What is the primary focus of complexity theory in healthcare management?
Correct Answer: The interaction and adaptation of systems rather than a strict
hierarchical approach.
How does a nurse manager's hierarchical position influence decision-making in
a healthcare setting? Correct Answer: It can be leveraged to involve staff in
assessment and planning but should not dominate the process.
What is the importance of communication in conflict resolution among nursing
staff? Correct Answer: Effective communication helps clarify issues and fosters
understanding between parties.
What is the expected outcome of involving another staff nurse in a mediation
session? Correct Answer: To provide clarity and support in resolving the conflict.
How can a nurse manager ensure that patient care is not compromised when
staff face personal challenges? Correct Answer: By being flexible with
scheduling and providing support to staff.
What is the role of empathy in managing nursing staff's personal and
professional challenges? Correct Answer: Empathy helps in understanding staff
needs and promoting a supportive work environment.
What is a key strategy for nurse managers to enhance team collaboration?
Correct Answer: Engaging all staff in decision-making processes.
What should be done after a second failed negotiation session? Correct
Answer: Elevate the issue to the next manager, one level above.
What is an important part of leadership in conflict resolution? Correct Answer:
Understanding conflict resolution and the ability to negotiate and manage for
resolution.
in Nursing, 8th Edition Questions with
100% Correct Answers
What is the best approach for a nurse manager to implement changes for
older adult patients using complexity principles? Correct Answer: Engage
involved staff at all levels in the decision-making process.
According to complexity theory, how should decision-making occur within a
healthcare system? Correct Answer: Decision-making should occur throughout
the systems, involving all levels of staff.
What is the best approach to satisfy the needs of a nurse who frequently calls in
sick due to a family health issue, according to Maslow's need hierarchy theory?
Correct Answer: Work with the nurse, staffing office, and other nurses to arrange
his scheduled days off around his wife's treatments.
Why is placing a nurse on unpaid leave not a suitable option when considering
Maslow's hierarchy of needs? Correct Answer: It may threaten the nurse's
capacity to meet physiological needs and demotivate him.
What should a unit manager do when a grievance requires mediation and the
staff nurse is calling the manager's actions unfair? Correct Answer: Ask each
party to examine their own motives and issues in the conflict.
What is the purpose of examining the real issues of all parties during conflict
resolution? Correct Answer: To address the interests and involvement of
participants in the conflict.
What is the appropriate next step if a unit manager and staff nurse cannot
reach a resolution after a negotiation session? Correct Answer: Arrange another
meeting in a week's time to allow a cooling-off period.
,What competency is emphasized in the scenarios regarding communication
and relationship-building? Correct Answer: AONE competency.
What is the significance of involving all levels of staff in decision-making
according to complexity theory? Correct Answer: Every voice counts, and it
enhances system interaction and adaptation.
How can a nurse manager address the staffing needs while considering a
nurse's personal circumstances? Correct Answer: By arranging schedules that
accommodate the nurse's family responsibilities.
What does Maslow's need hierarchy theory suggest about meeting the needs of
staff and patients? Correct Answer: It emphasizes the importance of satisfying
basic needs to ensure motivation and care quality.
What role does mediation play in resolving grievances in a nursing context?
Correct Answer: It facilitates communication and understanding between
conflicting parties.
Why is it important for a nurse manager to sympathize with a nurse's personal
challenges? Correct Answer: It helps in building rapport and addressing the
nurse's emotional needs.
What is the potential impact of unsatisfactory coverage of shifts on patient
care? Correct Answer: It could threaten the needs of staff to feel competent
and affect patient care quality.
What should a nurse manager consider when assessing the unique needs of
older adult patients? Correct Answer: The manager should involve staff in
assessment and planning to ensure comprehensive care.
, What is the primary focus of complexity theory in healthcare management?
Correct Answer: The interaction and adaptation of systems rather than a strict
hierarchical approach.
How does a nurse manager's hierarchical position influence decision-making in
a healthcare setting? Correct Answer: It can be leveraged to involve staff in
assessment and planning but should not dominate the process.
What is the importance of communication in conflict resolution among nursing
staff? Correct Answer: Effective communication helps clarify issues and fosters
understanding between parties.
What is the expected outcome of involving another staff nurse in a mediation
session? Correct Answer: To provide clarity and support in resolving the conflict.
How can a nurse manager ensure that patient care is not compromised when
staff face personal challenges? Correct Answer: By being flexible with
scheduling and providing support to staff.
What is the role of empathy in managing nursing staff's personal and
professional challenges? Correct Answer: Empathy helps in understanding staff
needs and promoting a supportive work environment.
What is a key strategy for nurse managers to enhance team collaboration?
Correct Answer: Engaging all staff in decision-making processes.
What should be done after a second failed negotiation session? Correct
Answer: Elevate the issue to the next manager, one level above.
What is an important part of leadership in conflict resolution? Correct Answer:
Understanding conflict resolution and the ability to negotiate and manage for
resolution.
