SCM Chapter 14 Questions with 100%
Correct Answers
1. In general, performance measurements systems are identical from company
to company. Correct Answer: F
2. To control and enhance the capabilities of companies across the supply
chain, well-designed performance measurement systems must be
implemented. Correct Answer: T
3. Supply chain strategies must consider the trade-offs between the cost,
quality, sustainability, and service requirements. Correct Answer: T
4. While profit, revenue, and cost related metrics would seem to be useful in
moving a company in the right direction, they are often difficult to tie to the
good or poor behaviors of individual functional units or individual organizational
processes. Correct Answer: T
5. Using cost as a departmental or business unit performance measure can
actually result in actions that raise costs for the organization. Correct Answer: T
6. Total productivity is considered a single-factor productivity measure. Correct
Answer: F
7. A company has 5 employees that work an 8 hour shift. During those eight
hours they make 80 units. The labor productivity would be 10.0. Correct Answer:
F
8. One of the primary steps in developing world-class performance measures is
to identify the firm's strategic objectives. Correct Answer: T
,9. Supply chains that are flexible enough to quickly respond to changes in the
marketplace are called demand-driven supply networks. Correct Answer: T
10. In general, Wal-Mart has very little interest in green supply chain
management. Correct Answer: F
11. Companies can now acquire software that will aid in analyzing the present
carbon footprint of their supply chains, which can in turn show how
improvements to supply chain might lower their carbon footprint. Correct
Answer: T
12. Supply chain perfect order fulfillment performance measures the average
percentage of orders that are filled on or before the requested delivery date.
Correct Answer: F
13. Supply chain cash-to-cash cycle time is a performance measure that
provides the average number of days between selling the end product to the
customer and receiving full payment for the goods. Correct Answer: F
14. The traditional Balanced Scorecard framework consists of four perspectives:
financial perspective, human resources perspective, inventory perspective, and
the logistics perspective. Correct Answer: F
15. The Balanced Scorecard approach to performance measurement seeks in
to improve managerial decision-making by aligning an organization's
performance measures with its strategic plan and goals. Correct Answer: T
16. Some researchers have indicated that the Balanced Scorecard approach
can problematic and costly to implement, and even after implementation may
be unsuccessful in achieving the overall objectives. Correct Answer: T
17. Web-based balanced scorecard applications are sometimes referred to as
dashboards. Correct Answer: T
, 18. A model used for integrating supply chains and measuring partner
performance is the SCOR model which separates supply chain operations into
four categories: Sourcing, Costs, Operations, and Returns. Correct Answer: F
19. There are 4 standardized levels of process detail in the SCOR Model. Correct
Answer: F
20. SCORmark allows Supply Chain Council (SCC) members to benchmark
performance against selected peer companies using a benchmarking portal at
SCC's website. Correct Answer: T
1. Which of the following questions needs to be answered before designing the
appropriate product/service to fulfill customer service expectations:
a.
Pricing of products
b.
Variety of products required
c.
Quality level desired
d.
All of these Correct Answer: D
2. Once the supply chain partner requirements are understood, supply chain
members can then:
a.
Correct Answers
1. In general, performance measurements systems are identical from company
to company. Correct Answer: F
2. To control and enhance the capabilities of companies across the supply
chain, well-designed performance measurement systems must be
implemented. Correct Answer: T
3. Supply chain strategies must consider the trade-offs between the cost,
quality, sustainability, and service requirements. Correct Answer: T
4. While profit, revenue, and cost related metrics would seem to be useful in
moving a company in the right direction, they are often difficult to tie to the
good or poor behaviors of individual functional units or individual organizational
processes. Correct Answer: T
5. Using cost as a departmental or business unit performance measure can
actually result in actions that raise costs for the organization. Correct Answer: T
6. Total productivity is considered a single-factor productivity measure. Correct
Answer: F
7. A company has 5 employees that work an 8 hour shift. During those eight
hours they make 80 units. The labor productivity would be 10.0. Correct Answer:
F
8. One of the primary steps in developing world-class performance measures is
to identify the firm's strategic objectives. Correct Answer: T
,9. Supply chains that are flexible enough to quickly respond to changes in the
marketplace are called demand-driven supply networks. Correct Answer: T
10. In general, Wal-Mart has very little interest in green supply chain
management. Correct Answer: F
11. Companies can now acquire software that will aid in analyzing the present
carbon footprint of their supply chains, which can in turn show how
improvements to supply chain might lower their carbon footprint. Correct
Answer: T
12. Supply chain perfect order fulfillment performance measures the average
percentage of orders that are filled on or before the requested delivery date.
Correct Answer: F
13. Supply chain cash-to-cash cycle time is a performance measure that
provides the average number of days between selling the end product to the
customer and receiving full payment for the goods. Correct Answer: F
14. The traditional Balanced Scorecard framework consists of four perspectives:
financial perspective, human resources perspective, inventory perspective, and
the logistics perspective. Correct Answer: F
15. The Balanced Scorecard approach to performance measurement seeks in
to improve managerial decision-making by aligning an organization's
performance measures with its strategic plan and goals. Correct Answer: T
16. Some researchers have indicated that the Balanced Scorecard approach
can problematic and costly to implement, and even after implementation may
be unsuccessful in achieving the overall objectives. Correct Answer: T
17. Web-based balanced scorecard applications are sometimes referred to as
dashboards. Correct Answer: T
, 18. A model used for integrating supply chains and measuring partner
performance is the SCOR model which separates supply chain operations into
four categories: Sourcing, Costs, Operations, and Returns. Correct Answer: F
19. There are 4 standardized levels of process detail in the SCOR Model. Correct
Answer: F
20. SCORmark allows Supply Chain Council (SCC) members to benchmark
performance against selected peer companies using a benchmarking portal at
SCC's website. Correct Answer: T
1. Which of the following questions needs to be answered before designing the
appropriate product/service to fulfill customer service expectations:
a.
Pricing of products
b.
Variety of products required
c.
Quality level desired
d.
All of these Correct Answer: D
2. Once the supply chain partner requirements are understood, supply chain
members can then:
a.
