SCM Final part 1 Questions with 100%
Correct Answers
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline Correct Answer: All managers
should understand the basic principles that guide the design of transformation
processes.
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
,E. None of these Correct Answer: Pure goods, core goods, core services, pure
services
Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these Correct Answer: data storage systems
Current issues in OSCM do not include:
A. Coordinating relationships between organizations
B. Making senior management aware that OSCM can be a competitive
weapon
C. Managing customer touch points
D. Increasing global supply chain employment Correct Answer: Increasing
global supply chain employment
. Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
,D. Data Center manager
E. Call center manager Correct Answer: -Data Center Manager
*Typical management and staff jobs in operations and supply chain
management do not list Data Center manager.
Which of the following is not a characteristic that distinguishes services from
goods?
A. Service jobs are unskilled
B. A service is intangible
C. Services are perishable
D. Services are heterogeneous
E. None of these Correct Answer: Service jobs are unskilled
5. Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Returning
C. Delivering
D. Selecting
E. Making Correct Answer: -Selecting
, *Operations and supply chain processes can be conveniently categorized as
planning, sourcing, making, delivering,
and returning
One of the "package of features" that make up a service is:
A. Appearance
B. Facilitating goods
C. Packaging
D. Cost
E. Implied use Correct Answer: facilitating goods
Which of the following is not a measure of operations and supply chain
management efficiency used by Wall
Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover Correct Answer: earnings per share
Correct Answers
One reason for studying operations and supply chain management (OSCM) is
which of the following?
A. OSCM is essential for understanding organizational behavior
B. Most business graduates do OSCM work regardless of their job title
C. All managers should understand the basic principles that guide the design of
transformation processes.
D. OSCM is a required course in all business degree programs
E. OSCM is the most rigorous business discipline Correct Answer: All managers
should understand the basic principles that guide the design of transformation
processes.
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-smile
,E. None of these Correct Answer: Pure goods, core goods, core services, pure
services
Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems
D. Hotels
E. None of these Correct Answer: data storage systems
Current issues in OSCM do not include:
A. Coordinating relationships between organizations
B. Making senior management aware that OSCM can be a competitive
weapon
C. Managing customer touch points
D. Increasing global supply chain employment Correct Answer: Increasing
global supply chain employment
. Which of the following are not listed in the text as jobs in OSCM?
A. Department store manager
B. Project manager
C. Hospital administrator
,D. Data Center manager
E. Call center manager Correct Answer: -Data Center Manager
*Typical management and staff jobs in operations and supply chain
management do not list Data Center manager.
Which of the following is not a characteristic that distinguishes services from
goods?
A. Service jobs are unskilled
B. A service is intangible
C. Services are perishable
D. Services are heterogeneous
E. None of these Correct Answer: Service jobs are unskilled
5. Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Returning
C. Delivering
D. Selecting
E. Making Correct Answer: -Selecting
, *Operations and supply chain processes can be conveniently categorized as
planning, sourcing, making, delivering,
and returning
One of the "package of features" that make up a service is:
A. Appearance
B. Facilitating goods
C. Packaging
D. Cost
E. Implied use Correct Answer: facilitating goods
Which of the following is not a measure of operations and supply chain
management efficiency used by Wall
Street?
A. Inventory turnover
B. Revenue per employee
C. Receivable turnover
D. Earnings per share
E. Asset turnover Correct Answer: earnings per share
