Walmart Assessment Test (Customer Service Scenarios – 10 Questions) | Employee Evaluation Prep | Fall 2026

This document contains 10 multiple-choice questions with accurate answers designed to help prepare for the Walmart Assessment Test, specifically focused on customer service, workplace ethics, problem-solving, and communication scenarios. Updated for Fall 2026, the questions reflect real-world retail situations that new or existing Walmart employees may encounter during onboarding evaluations or internal assessments. Each scenario tests judgment and decision-making in common workplace challenges: handling customer complaints, managing time-sensitive commitments, collaborating with colleagues, addressing safety concerns, and interacting with supervisors. The questions emphasize professionalism, accountability, initiative, and conflict resolution—key competencies Walmart assesses in its hiring and training processes. This resource is ideal for: New Walmart applicants preparing for the pre-employment assessment Current associates studying for internal evaluations or promotion reviews Retail management students learning customer-facing service skills Training coordinators seeking realistic scenario-based questions Relevant for courses and programs such as: Retail & Customer Service Training Human Resources and Workplace Behavior Organizational Communication Professional Ethics and Conduct Business Studies with a focus on service industry roles Keywords: Walmart assessment test, customer service scenarios, employee training, workplace judgment, retail decision making, conflict resolution, service recovery, problem solving, shift duties, safety concerns, team communication, internal assessment, Walmart prep test, Fall 2026, hiring evaluation, scenario-based questions, retail service training