NRF customer service Exam (2025) Exam
Questions & Answers | Latest Already Graded A+
UPDATE 2025|2026!!
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Terms in this set (100)
A good reason for Get to know what the customer wants
creating an opening for
discussion is to:
• Break down the
customer's sales
resistance
• Convince the customer
how much you know
about the product
• Get to know what the
customer wants
,Which of the following are You finally located an item the customer asked for a
appropriate reasons for while back
following up with a
customer?
• You are curious whether
a gift your customer
purchased was well
received
• You finally located an
item the customer asked
for a while back
• You want to know why a
customer did not make it
in for a special sale
• You haven't seen the
customer in a long time
and are wondering if she
is shopping somewhere
else now
Customer follow-up is False
always a good idea, no
matter what the situation
True or False
,How would you handle a Get permission from him to show the items you do
situation where a have that meet his needs
customer wants a brand
that you don't carry?
• Convince him that your
brands are better
• Get permission from him
to show the items you do
have that meet his needs
• Tell him that he won't find
anything better than what
you have
• Smile and listen politely,
but don't tell him you don't
have his brand; show him
your items anyway
• Tell him you don't carry
that brand then excuse
yourself to serve someone
else
When the customer How she would like the situation solved
presents you with a
problem, you should ask
her:
• How she would like the
situation solved
• If she stops at your store
on a regular basis
• Who is at fault in the
situation
, Showing respect for a Make some comment to indicate you have read it
customer's business card
means you should:
• Put it in your purse or
wallet for safe keeping
• Make some comment to
indicate you have read it
• Never write on it
If you don't have a True
warranty manual available
or are unsure about a
warranty answer, a
resource to consider is
co-workers or your
supervisor.
True or false
You should keep your True
client records up-to-date
and notify customers of
merchandise you know is
of interest to them.
True or False
When acting as a personal Select only items that fit her interest
shopper, you should:
• Choose a wide selection
of items from which the
customer can choose
• Ignore the customer's
bad taste and choose the
items that you think she
should wear
• Select only items that fit
her interest
Questions & Answers | Latest Already Graded A+
UPDATE 2025|2026!!
Save
Terms in this set (100)
A good reason for Get to know what the customer wants
creating an opening for
discussion is to:
• Break down the
customer's sales
resistance
• Convince the customer
how much you know
about the product
• Get to know what the
customer wants
,Which of the following are You finally located an item the customer asked for a
appropriate reasons for while back
following up with a
customer?
• You are curious whether
a gift your customer
purchased was well
received
• You finally located an
item the customer asked
for a while back
• You want to know why a
customer did not make it
in for a special sale
• You haven't seen the
customer in a long time
and are wondering if she
is shopping somewhere
else now
Customer follow-up is False
always a good idea, no
matter what the situation
True or False
,How would you handle a Get permission from him to show the items you do
situation where a have that meet his needs
customer wants a brand
that you don't carry?
• Convince him that your
brands are better
• Get permission from him
to show the items you do
have that meet his needs
• Tell him that he won't find
anything better than what
you have
• Smile and listen politely,
but don't tell him you don't
have his brand; show him
your items anyway
• Tell him you don't carry
that brand then excuse
yourself to serve someone
else
When the customer How she would like the situation solved
presents you with a
problem, you should ask
her:
• How she would like the
situation solved
• If she stops at your store
on a regular basis
• Who is at fault in the
situation
, Showing respect for a Make some comment to indicate you have read it
customer's business card
means you should:
• Put it in your purse or
wallet for safe keeping
• Make some comment to
indicate you have read it
• Never write on it
If you don't have a True
warranty manual available
or are unsure about a
warranty answer, a
resource to consider is
co-workers or your
supervisor.
True or false
You should keep your True
client records up-to-date
and notify customers of
merchandise you know is
of interest to them.
True or False
When acting as a personal Select only items that fit her interest
shopper, you should:
• Choose a wide selection
of items from which the
customer can choose
• Ignore the customer's
bad taste and choose the
items that you think she
should wear
• Select only items that fit
her interest
