EMD (EMERGENCY MEDICAL
DISPATCHER) COURSE V14 EXAM With
Actual Questions & Verified Answers ,Plus
Explained Rationales/Expert Verified For
Guaranteed Pass 2026/Latest
Update/Instant Download Pdf
EMD (Emergency Medical Dispatcher) Course v14 Exam
1. In the EMD process, the primary objective of the initial call
interrogation is to:
A. Collect the caller’s personal details
B. Determine the need for police response
C. Identify the chief complaint
D. Predict patient outcome
C
The priority is locking down the chief complaint so protocol
selection doesn’t become a guessing game.
2. The safest way to control a panicked caller is to:
A. Match their tone
B. Speak louder
C. Interrupt constantly
D. Use firm, calm, directive language
D
, You steady the call by being the anchor, not by contributing to
the chaos.
3. The EMD should ask for the callback number early because:
A. It saves time on reports
B. It’s optional protocol
C. Dispatch might need to reconnect
D. It guarantees the caller won't hang up
C
Losing contact without a callback is amateur hour—this
secures continuity.
4. The protocol card set is designed to:
A. Replace medical judgment
B. Standardize call processing
C. Let dispatchers improvise
D. Reduce call length only
B
Consistency saves lives; freelancing doesn’t.
5. If a caller reports an unconscious patient, your immediate focus
is:
A. Patient history
B. Hazards and safety
C. Insurance information
D. EMS unit availability
B
Scene safety comes first—otherwise you’re sending
responders into a trap.
6. When giving CPR instructions, the dispatcher must:
A. Wait for EMS to arrive
B. Ask permission repeatedly
, C. Start instructions immediately if indicated
D. Confirm a full medical history
C
Every second wasted is brain tissue lost. No excuses.
7. Agonal breathing should be treated as:
A. Normal breathing
B. Mild distress
C. No breathing
D. Snoring
C
Agonal gasps fool rookies; you shouldn’t be one of them.
8. The correct way to verify patient consciousness is to ask if they:
A. Want water
B. Feel comfortable
C. Can respond verbally or physically
D. Know the date
C
First confirm consciousness at the basic level; details come
later.
9. Dispatchers must avoid medical diagnosis because:
A. It wastes time
B. It is outside their scope
C. Callers dislike it
D. Protocols forbid questions
B
You’re not a doctor; you follow structured pathways to avoid
dangerous guessing.
10. When a caller refuses to answer questions, the dispatcher
should:
DISPATCHER) COURSE V14 EXAM With
Actual Questions & Verified Answers ,Plus
Explained Rationales/Expert Verified For
Guaranteed Pass 2026/Latest
Update/Instant Download Pdf
EMD (Emergency Medical Dispatcher) Course v14 Exam
1. In the EMD process, the primary objective of the initial call
interrogation is to:
A. Collect the caller’s personal details
B. Determine the need for police response
C. Identify the chief complaint
D. Predict patient outcome
C
The priority is locking down the chief complaint so protocol
selection doesn’t become a guessing game.
2. The safest way to control a panicked caller is to:
A. Match their tone
B. Speak louder
C. Interrupt constantly
D. Use firm, calm, directive language
D
, You steady the call by being the anchor, not by contributing to
the chaos.
3. The EMD should ask for the callback number early because:
A. It saves time on reports
B. It’s optional protocol
C. Dispatch might need to reconnect
D. It guarantees the caller won't hang up
C
Losing contact without a callback is amateur hour—this
secures continuity.
4. The protocol card set is designed to:
A. Replace medical judgment
B. Standardize call processing
C. Let dispatchers improvise
D. Reduce call length only
B
Consistency saves lives; freelancing doesn’t.
5. If a caller reports an unconscious patient, your immediate focus
is:
A. Patient history
B. Hazards and safety
C. Insurance information
D. EMS unit availability
B
Scene safety comes first—otherwise you’re sending
responders into a trap.
6. When giving CPR instructions, the dispatcher must:
A. Wait for EMS to arrive
B. Ask permission repeatedly
, C. Start instructions immediately if indicated
D. Confirm a full medical history
C
Every second wasted is brain tissue lost. No excuses.
7. Agonal breathing should be treated as:
A. Normal breathing
B. Mild distress
C. No breathing
D. Snoring
C
Agonal gasps fool rookies; you shouldn’t be one of them.
8. The correct way to verify patient consciousness is to ask if they:
A. Want water
B. Feel comfortable
C. Can respond verbally or physically
D. Know the date
C
First confirm consciousness at the basic level; details come
later.
9. Dispatchers must avoid medical diagnosis because:
A. It wastes time
B. It is outside their scope
C. Callers dislike it
D. Protocols forbid questions
B
You’re not a doctor; you follow structured pathways to avoid
dangerous guessing.
10. When a caller refuses to answer questions, the dispatcher
should:
