HSMT 2103 Exam 1 UNCC UPDATED
ACTUAL Questions and CORRECT
Answers
Direct care settings - CORRECT ANSWER -provide care directly to a patient, resident, or
client who seeks services from the organization.
Non-direct care settings - CORRECT ANSWER -not directly involved in providing care to
persons needing health services; support the care of individuals through products and services
made available to direct care settings.
Direct Care Employment Growth - CORRECT ANSWER -The Bureau of Labor Statistics
(BLS) projects that employment of medical and health services managers is expected to grow 23
percent from 2012 to 2022.
Greatest growth in managerial positions will occur in outpatient centers, clinics, and physician
practices.
Largest growth numbers will be in hospitals due to size of sector.
Non-Direct Care Employment Growth - CORRECT ANSWER -Consulting firms,
pharmaceutical companies, associations, and medical equipment companies provide significant
assistance to direct care organizations.
It is expected that growth will also occur in managerial positions in non-direct care settings.
To make certain that organizational tasks are carried out in the best way possible to achieve
organizational goals & that appropriate resources, including financial and human resources, are
adequate to support the organization - CORRECT ANSWER -Managers are needed in
what two ways?
,Definition of Management - CORRECT ANSWER -The process, comprised of social and
technical functions and activities, occurring within organizations for the purpose of
accomplishing predetermined objectives through human and other resources. Managers work
through others to accomplish organizational goals.
Six key management functions - CORRECT ANSWER -Planning, Organizing, Staffing,
Controlling, Directing, Decision making
Planning - CORRECT ANSWER -This function requires the manager to set a direction
and determine what needs to be accomplished. It means setting priorities and determining
performance targets.
Organizing - CORRECT ANSWER -Refers to the overall design of the organization or the
specific division, unit, or service for which the manager is responsible. Further, it means
designating reporting relationships and intentional patterns of interaction. Determining positions,
teamwork assignments, and distribution of authority and responsibility are critical components of
this function.
Staffing - CORRECT ANSWER -Acquiring and retaining human resources. Developing
and maintaining the workforce through various strategies and tactics.
Controlling - CORRECT ANSWER -Monitoring staff activities and performance and
taking the appropriate actions for corrective action to increase performance.
Directing - CORRECT ANSWER -Initiating action in the organization through effective
leadership and motivation of, and communication with, subordinates.
Decision making - CORRECT ANSWER -This function is critical to all of the
aforementioned management functions and means making effective decisions based on
consideration of benefits and the drawbacks of alternatives.
,Management Competencies - CORRECT ANSWER -Competency:"...a state in which an
individual has the requisite or adequate ability or qualities to perform certain functions." Ross,
Wenzel, & Mitlyng, 2002; via B&S)
Katz (1974) has identified 3 types - CORRECT ANSWER -Conceptual, Technical,
Interpersonal
Conceptual Skills - CORRECT ANSWER -Those skills that involve the ability to critically
analyze and solve complex problems. Examples: a manager conducts an analysis of the best way
to provide a service or a manager determines a strategy to reduce patient complaints regarding
food service
Technical Skills - CORRECT ANSWER -Those skills that reflect expertise or ability to
perform a specific work task. Examples: a manager develops and implements a new incentive
compensation program for staff or a manager designs and implements modifications to a
computer-based staffing model
Interpersonal Skills - CORRECT ANSWER -Those skills that enable a manager to
communicate with and work well with other individuals, regardless of whether they are peers,
supervisors, or subordinates. Examples: A manager counsels an employee whose performance is
below expectations or A manager communicates to subordinates the desired performance level
for a service for the next fiscal year.
Hierarchy of management - CORRECT ANSWER -means that authority, or power, is
delegated downward in the organization, and that lower-level managers have less authority than
higher-level managers whose scope of responsibility is much greater. Management positions
exist at lower levels, middle-management levels, and upper levels, i.e., senior management.
Management Structures - CORRECT ANSWER -Different types exist to meet different
organizational and business needs. Sometimes, to maximize value of available skill sets.
Two general types - CORRECT ANSWER -Functional (aka vertical)
Matrix
, Functional Structure - CORRECT ANSWER -Size and complexity of the specific health
services organization will dictate the particular structure.
Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of
administrative control for the organization.
Matrix Structure - CORRECT ANSWER -These include team-based models and service
line management models.
The matrix model recognizes - CORRECT ANSWER -that a strict functional structure
may limit the organization's flexibility to carry out the work, and that the expertise of other
disciplines is needed on a continuous basis.
Matrix Examples - CORRECT ANSWER -Team and Service Line
Team - CORRECT ANSWER -functional staff, such as nursing and rehabilitation
personnel, are assigned to a specific program such as geriatrics and report for programmatic
purposes to the program director of geriatrics.
Service Line - CORRECT ANSWER -manager heads a specific clinical service line (e.g.,
cardiology) with accountability for staffing, resource acquisition, budget, and financial control.
Focus of Management - CORRECT ANSWER -Self Management Maintaining a positive
attitude and high motivation; developing and applying appropriate skills and competencies.
Self Management - CORRECT ANSWER -the individual manager must be able to
effectively manage himself or herself, as well as time, information, space, and materials; being
responsive and following through with peers, supervisors, and clients.
ACTUAL Questions and CORRECT
Answers
Direct care settings - CORRECT ANSWER -provide care directly to a patient, resident, or
client who seeks services from the organization.
Non-direct care settings - CORRECT ANSWER -not directly involved in providing care to
persons needing health services; support the care of individuals through products and services
made available to direct care settings.
Direct Care Employment Growth - CORRECT ANSWER -The Bureau of Labor Statistics
(BLS) projects that employment of medical and health services managers is expected to grow 23
percent from 2012 to 2022.
Greatest growth in managerial positions will occur in outpatient centers, clinics, and physician
practices.
Largest growth numbers will be in hospitals due to size of sector.
Non-Direct Care Employment Growth - CORRECT ANSWER -Consulting firms,
pharmaceutical companies, associations, and medical equipment companies provide significant
assistance to direct care organizations.
It is expected that growth will also occur in managerial positions in non-direct care settings.
To make certain that organizational tasks are carried out in the best way possible to achieve
organizational goals & that appropriate resources, including financial and human resources, are
adequate to support the organization - CORRECT ANSWER -Managers are needed in
what two ways?
,Definition of Management - CORRECT ANSWER -The process, comprised of social and
technical functions and activities, occurring within organizations for the purpose of
accomplishing predetermined objectives through human and other resources. Managers work
through others to accomplish organizational goals.
Six key management functions - CORRECT ANSWER -Planning, Organizing, Staffing,
Controlling, Directing, Decision making
Planning - CORRECT ANSWER -This function requires the manager to set a direction
and determine what needs to be accomplished. It means setting priorities and determining
performance targets.
Organizing - CORRECT ANSWER -Refers to the overall design of the organization or the
specific division, unit, or service for which the manager is responsible. Further, it means
designating reporting relationships and intentional patterns of interaction. Determining positions,
teamwork assignments, and distribution of authority and responsibility are critical components of
this function.
Staffing - CORRECT ANSWER -Acquiring and retaining human resources. Developing
and maintaining the workforce through various strategies and tactics.
Controlling - CORRECT ANSWER -Monitoring staff activities and performance and
taking the appropriate actions for corrective action to increase performance.
Directing - CORRECT ANSWER -Initiating action in the organization through effective
leadership and motivation of, and communication with, subordinates.
Decision making - CORRECT ANSWER -This function is critical to all of the
aforementioned management functions and means making effective decisions based on
consideration of benefits and the drawbacks of alternatives.
,Management Competencies - CORRECT ANSWER -Competency:"...a state in which an
individual has the requisite or adequate ability or qualities to perform certain functions." Ross,
Wenzel, & Mitlyng, 2002; via B&S)
Katz (1974) has identified 3 types - CORRECT ANSWER -Conceptual, Technical,
Interpersonal
Conceptual Skills - CORRECT ANSWER -Those skills that involve the ability to critically
analyze and solve complex problems. Examples: a manager conducts an analysis of the best way
to provide a service or a manager determines a strategy to reduce patient complaints regarding
food service
Technical Skills - CORRECT ANSWER -Those skills that reflect expertise or ability to
perform a specific work task. Examples: a manager develops and implements a new incentive
compensation program for staff or a manager designs and implements modifications to a
computer-based staffing model
Interpersonal Skills - CORRECT ANSWER -Those skills that enable a manager to
communicate with and work well with other individuals, regardless of whether they are peers,
supervisors, or subordinates. Examples: A manager counsels an employee whose performance is
below expectations or A manager communicates to subordinates the desired performance level
for a service for the next fiscal year.
Hierarchy of management - CORRECT ANSWER -means that authority, or power, is
delegated downward in the organization, and that lower-level managers have less authority than
higher-level managers whose scope of responsibility is much greater. Management positions
exist at lower levels, middle-management levels, and upper levels, i.e., senior management.
Management Structures - CORRECT ANSWER -Different types exist to meet different
organizational and business needs. Sometimes, to maximize value of available skill sets.
Two general types - CORRECT ANSWER -Functional (aka vertical)
Matrix
, Functional Structure - CORRECT ANSWER -Size and complexity of the specific health
services organization will dictate the particular structure.
Larger organizations—such as large community hospitals, hospital systems, and academic
medical centers—will likely have deep vertical structures reflecting varying levels of
administrative control for the organization.
Matrix Structure - CORRECT ANSWER -These include team-based models and service
line management models.
The matrix model recognizes - CORRECT ANSWER -that a strict functional structure
may limit the organization's flexibility to carry out the work, and that the expertise of other
disciplines is needed on a continuous basis.
Matrix Examples - CORRECT ANSWER -Team and Service Line
Team - CORRECT ANSWER -functional staff, such as nursing and rehabilitation
personnel, are assigned to a specific program such as geriatrics and report for programmatic
purposes to the program director of geriatrics.
Service Line - CORRECT ANSWER -manager heads a specific clinical service line (e.g.,
cardiology) with accountability for staffing, resource acquisition, budget, and financial control.
Focus of Management - CORRECT ANSWER -Self Management Maintaining a positive
attitude and high motivation; developing and applying appropriate skills and competencies.
Self Management - CORRECT ANSWER -the individual manager must be able to
effectively manage himself or herself, as well as time, information, space, and materials; being
responsive and following through with peers, supervisors, and clients.
