HSMT 2103 EXAM TWO UNCC UPDATED
ACTUAL Questions and CORRECT
Answers
What is an organization? - CORRECT ANSWER -A social entity
Goal directed
Deliberately structured
An activity system
Is linked to its env't
What are "soft" skills? - CORRECT ANSWER -An organizational behavior that consists
of PEOPLE skills
What are thinking skills?
Note : Think CRPDM - CORRECT ANSWER -Critical thinking
Reasoning
Problem solving
Decision making
Mental flexibility
What are list some socio-emotional skills?
Note : Think ITESS - CORRECT ANSWER -Interpersonal relations
Teamwork
Empathy
Self-awareness
Self-discipline
,Define organizational behavior. - CORRECT ANSWER -{The study of how and why
people behave at work}
Draws on many other disciplines likes psychology (social & industrial) & sociology,
communication, anthropology, and neuroscience
What are the 3 levels of organizational behavior?
Note : Think IGC - CORRECT ANSWER -#1: Individual
Assumptions, perceptions, and personalities
#2: Group (between individuals)
Leadership, teamwork, decision making, power, conflict
#3: Collective (within the organization)
Organization of work, structure of authority, power of relationships, the culture of the
organization, etc.
How does thinking drive behavior?
Note : Think PCA - CORRECT ANSWER -Preconscious : Beliefs , Preconceptions
Conscious: Aware thinking, Social cues
Actions: Decisions, Behaviors
Note: Cognition is concerned with preconscious and conscious thinking.
, Define cognition - CORRECT ANSWER -The mental process of thinking; processing
info; perceiving and noticing info; creating meaning of the info
Define social cognition: - CORRECT ANSWER -How we understand & process social
situations
Define emotions: - CORRECT ANSWER -Feelings towards people, things, and events
(implicit in all cognition)
What are the 4 major features of thinking?
Note : Think PMSD - CORRECT ANSWER -Mental Representation- infrastructure that
guides feelings
Perception & Information Processing- noticing and integrating new info
Decisions- thinking speed creates a bias
Social Cognition- thinking habits, how we perceive & judge others
Define mental representation: - CORRECT ANSWER -(something that reps your
knowledge/beliefs)
Templates that organize info & experience and underline knowledge, beliefs, and assumptions.
o Examples: schema, mental models, mindsets
Define Schema: - CORRECT ANSWER -General knowledge & expectations about a
concept
ACTUAL Questions and CORRECT
Answers
What is an organization? - CORRECT ANSWER -A social entity
Goal directed
Deliberately structured
An activity system
Is linked to its env't
What are "soft" skills? - CORRECT ANSWER -An organizational behavior that consists
of PEOPLE skills
What are thinking skills?
Note : Think CRPDM - CORRECT ANSWER -Critical thinking
Reasoning
Problem solving
Decision making
Mental flexibility
What are list some socio-emotional skills?
Note : Think ITESS - CORRECT ANSWER -Interpersonal relations
Teamwork
Empathy
Self-awareness
Self-discipline
,Define organizational behavior. - CORRECT ANSWER -{The study of how and why
people behave at work}
Draws on many other disciplines likes psychology (social & industrial) & sociology,
communication, anthropology, and neuroscience
What are the 3 levels of organizational behavior?
Note : Think IGC - CORRECT ANSWER -#1: Individual
Assumptions, perceptions, and personalities
#2: Group (between individuals)
Leadership, teamwork, decision making, power, conflict
#3: Collective (within the organization)
Organization of work, structure of authority, power of relationships, the culture of the
organization, etc.
How does thinking drive behavior?
Note : Think PCA - CORRECT ANSWER -Preconscious : Beliefs , Preconceptions
Conscious: Aware thinking, Social cues
Actions: Decisions, Behaviors
Note: Cognition is concerned with preconscious and conscious thinking.
, Define cognition - CORRECT ANSWER -The mental process of thinking; processing
info; perceiving and noticing info; creating meaning of the info
Define social cognition: - CORRECT ANSWER -How we understand & process social
situations
Define emotions: - CORRECT ANSWER -Feelings towards people, things, and events
(implicit in all cognition)
What are the 4 major features of thinking?
Note : Think PMSD - CORRECT ANSWER -Mental Representation- infrastructure that
guides feelings
Perception & Information Processing- noticing and integrating new info
Decisions- thinking speed creates a bias
Social Cognition- thinking habits, how we perceive & judge others
Define mental representation: - CORRECT ANSWER -(something that reps your
knowledge/beliefs)
Templates that organize info & experience and underline knowledge, beliefs, and assumptions.
o Examples: schema, mental models, mindsets
Define Schema: - CORRECT ANSWER -General knowledge & expectations about a
concept
