MAR3023 CH.13 HW EXAM WITH COMPLETE
SOLUTIONS
Which of the following is not an element of supply chain management?
A). Supply chain integration
B). Relationship integration
C). Demand-supply integration
D). Increasing Demand - ANSWER D). Increasing Demand
Which of the following integrations delivers materials and services to offer better value?
A). Demand-supply integration
B). Technology and planning integration
C). Supply chain integration
D). Material and service supplier integration - ANSWER D). Material and service supplier
integration
What is customer integration?
A). Improving the ability of partner firms to rely on each other.
B). Increasing customer demand by multiple firms coordinating their activities
C). Providing long-lasting value-added offerings to customers
D). Improving the ability to manipulate demand to meet supply - ANSWER C). Providing
, long-lasting value-added offerings to customers
In which of the following do businesses put customers at the center, manage every contact
with them, and leverage this to better serve them and increase sales?
A). Customer relationship management
B). Customer service management
C). Product development
D). Supplier relationship management - ANSWER A). Customer relationship management
How does demand management serve customers in the most cost-effective manner?
A). By managing inventory through collaborative planning to reduce costs.
B). By working with customers to manage their demand.
C). By integrating the management of core business process.
D). By allowing customers to understand the service provided. - ANSWER A). By managing
inventory through collaborative planning to reduce costs.
Which of the following maintains relationships with key suppliers?
A). Customer relationship management
B). Customer service management
C). Product development
D). Supplier relationship management - ANSWER D). Supplier relationship management
SOLUTIONS
Which of the following is not an element of supply chain management?
A). Supply chain integration
B). Relationship integration
C). Demand-supply integration
D). Increasing Demand - ANSWER D). Increasing Demand
Which of the following integrations delivers materials and services to offer better value?
A). Demand-supply integration
B). Technology and planning integration
C). Supply chain integration
D). Material and service supplier integration - ANSWER D). Material and service supplier
integration
What is customer integration?
A). Improving the ability of partner firms to rely on each other.
B). Increasing customer demand by multiple firms coordinating their activities
C). Providing long-lasting value-added offerings to customers
D). Improving the ability to manipulate demand to meet supply - ANSWER C). Providing
, long-lasting value-added offerings to customers
In which of the following do businesses put customers at the center, manage every contact
with them, and leverage this to better serve them and increase sales?
A). Customer relationship management
B). Customer service management
C). Product development
D). Supplier relationship management - ANSWER A). Customer relationship management
How does demand management serve customers in the most cost-effective manner?
A). By managing inventory through collaborative planning to reduce costs.
B). By working with customers to manage their demand.
C). By integrating the management of core business process.
D). By allowing customers to understand the service provided. - ANSWER A). By managing
inventory through collaborative planning to reduce costs.
Which of the following maintains relationships with key suppliers?
A). Customer relationship management
B). Customer service management
C). Product development
D). Supplier relationship management - ANSWER D). Supplier relationship management
