TICO FINAL EXAM PAPER 2026 COMPLETE
QUESTIONS AND SOLUTIONS
● TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents. Answer: a.
they are aware of their rights under Travel Industry Act, 2002
● TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers. Answer: b. maintaining an informative
and up-to-date website
● The registration and inspection of travel businesses in Ontario is
conducted by
a. the federal government
b. International Air Transport Association (IATA)
,c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO). Answer: d. the Travel
Industry Council of Ontario (TICO)
● The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and
wholesalers
d. a person who conducts sightseeing tours. Answer: b. a person who
sells travel services provided by another person
● The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in
Canada
b. Manitoba consumers who purchase travel from an Ontario travel
agency
c. Manitoba consumers who purchase from a local agency that has a
branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario. Answer: b.
Manitoba consumers who purchase travel from an Ontario travel agency
● In cases where the Registrar issues a false advertising order because a
registrant's advertising violates the Act, when does the order take effect?
,a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued. Answer: b. immediately
● ABC agency is promoting a resort on its website. It has included an
artist's drawing of the resort as part of the representation. Would TICO
approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly
accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states
that the drawing is not a photograph. Answer: d. yes, as long as the
drawing is accurate and the representation states that the drawing is not a
photograph
● When a travel agent publishes a price in a tour brochure or similar
representation, Ontario Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST. Answer: d. All taxes except PST,
GST and HST
, ● The statement included on the customer's invoice says that price
increases are permitted. The customer will have to pay more if the price
is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full. Answer: b. 5% before the
customer has paid in full
● Joe Smith purchases travel services from ABC agency, which includes
a scheduled flight. Joe may be entitled to a full immediate refund or
comparable alternative travel services if the scheduled flight is delayed
by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations. Answer: c. 25 hours
● Whose responsibility is it to check that a client's accommodation is
going to be in the same condition as when it was described to the client
at the time of purchase?
a. client
b. Registrar
QUESTIONS AND SOLUTIONS
● TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents. Answer: a.
they are aware of their rights under Travel Industry Act, 2002
● TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers. Answer: b. maintaining an informative
and up-to-date website
● The registration and inspection of travel businesses in Ontario is
conducted by
a. the federal government
b. International Air Transport Association (IATA)
,c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO). Answer: d. the Travel
Industry Council of Ontario (TICO)
● The Travel Industry Act, 2002 defines travel agent as
a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and
wholesalers
d. a person who conducts sightseeing tours. Answer: b. a person who
sells travel services provided by another person
● The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in
Canada
b. Manitoba consumers who purchase travel from an Ontario travel
agency
c. Manitoba consumers who purchase from a local agency that has a
branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario. Answer: b.
Manitoba consumers who purchase travel from an Ontario travel agency
● In cases where the Registrar issues a false advertising order because a
registrant's advertising violates the Act, when does the order take effect?
,a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued. Answer: b. immediately
● ABC agency is promoting a resort on its website. It has included an
artist's drawing of the resort as part of the representation. Would TICO
approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly
accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states
that the drawing is not a photograph. Answer: d. yes, as long as the
drawing is accurate and the representation states that the drawing is not a
photograph
● When a travel agent publishes a price in a tour brochure or similar
representation, Ontario Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST. Answer: d. All taxes except PST,
GST and HST
, ● The statement included on the customer's invoice says that price
increases are permitted. The customer will have to pay more if the price
is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full. Answer: b. 5% before the
customer has paid in full
● Joe Smith purchases travel services from ABC agency, which includes
a scheduled flight. Joe may be entitled to a full immediate refund or
comparable alternative travel services if the scheduled flight is delayed
by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations. Answer: c. 25 hours
● Whose responsibility is it to check that a client's accommodation is
going to be in the same condition as when it was described to the client
at the time of purchase?
a. client
b. Registrar
