SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PRACTICE TEST QUESTIONS AND
ANSWERS
A map to determine relationships between fields displaying an Import Set to fields in an existing table -
(ANSWER)What is a Transform Map in ServiceNow?
Self-Service - (ANSWER)What application is available to all users?
Modify the order field - (ANSWER)How do you change the sort sequence of fields or tasks?
Record List
Form
Tables and Columns - (ANSWER)In which three places can Tables and Fields be viewed and manipulated?
Click arrow next to breadcrumb in list - (ANSWER)Where do you change the Smart Filter Condition
Builder?
Click List Mechanic gear above check boxes - (ANSWER)How do you display the slushbucket?
A view - (ANSWER)What do you call a saved version of a personalized form?
Click on the table name at the top of a list and select filter - (ANSWER)How do you apply a saved filter?
A Form - (ANSWER)What displays fields from one record and can be used to edit the record data?
Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only - (ANSWER)What are the field status indicators?
,SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PRACTICE TEST QUESTIONS AND
ANSWERS
Invalid data or mis-typed word - (ANSWER)What does a red-dashed line indicate?
Submit - (ANSWER)What do you click to save changes on a new form and return to the previoiusly
viewed page?
Update - (ANSWER)What do you click to save changes on an existing record and return to the previously
viewed form?
Right click form header and click save - (ANSWER)What do you click on to save changes without leaving
the form?
Insert or Insert and stay - (ANSWER)What do you do to save a new record to the db instead of updating
the current item?
UI Policy - (ANSWER)What is a rule that applies to a form to dynamically change form information on the
form itself?
Data Policy (not used much) - (ANSWER)What enables admins to set mandatory and read-only states for
a field?
UI Actions - (ANSWER)What do you use to put buttons, links and context menu items on forms and lists?
A Business Rule - (ANSWER)What is a control that applies permissions, sends notifications and triggers
other processes when a record is displayed, inserted, updated or deleted or when a table is queried?
When accessed through the form - (ANSWER)Client scripts only apply when?
Globally - (ANSWER)Business Rules apply when?
, SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PRACTICE TEST QUESTIONS AND
ANSWERS
When you can use UI policies or Access Control Rules - (ANSWER)When SHOULDN'T you use client
scripts?
onCellEdit
onChange
onLoad
onSubmit - (ANSWER)Client scripts can be executed in four ways. What are they?
No, but they can be disabled - (ANSWER)Can plug-ins be removed?
Record list view
Schema map
Tables and Columns module - (ANSWER)Name three interfaces for viewing and manipulating tables?
Data Dictionary - (ANSWER)What stores structure and relationship definitions?
Sys_dictionary
sys_documentation
sys_db-object - (ANSWER)What three tables provide Data Dictionary and relationship information?
Order field - Best practice 3 digit numbers - (ANSWER)How do you establish the sequence for displaying
lists?
Configuration Item - (ANSWER)What does CI stand for?
CMDB - (ANSWER)What is a series of tables that contains all the assets and business services controlled
by a company?
ANSWERS
A map to determine relationships between fields displaying an Import Set to fields in an existing table -
(ANSWER)What is a Transform Map in ServiceNow?
Self-Service - (ANSWER)What application is available to all users?
Modify the order field - (ANSWER)How do you change the sort sequence of fields or tasks?
Record List
Form
Tables and Columns - (ANSWER)In which three places can Tables and Fields be viewed and manipulated?
Click arrow next to breadcrumb in list - (ANSWER)Where do you change the Smart Filter Condition
Builder?
Click List Mechanic gear above check boxes - (ANSWER)How do you display the slushbucket?
A view - (ANSWER)What do you call a saved version of a personalized form?
Click on the table name at the top of a list and select filter - (ANSWER)How do you apply a saved filter?
A Form - (ANSWER)What displays fields from one record and can be used to edit the record data?
Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only - (ANSWER)What are the field status indicators?
,SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PRACTICE TEST QUESTIONS AND
ANSWERS
Invalid data or mis-typed word - (ANSWER)What does a red-dashed line indicate?
Submit - (ANSWER)What do you click to save changes on a new form and return to the previoiusly
viewed page?
Update - (ANSWER)What do you click to save changes on an existing record and return to the previously
viewed form?
Right click form header and click save - (ANSWER)What do you click on to save changes without leaving
the form?
Insert or Insert and stay - (ANSWER)What do you do to save a new record to the db instead of updating
the current item?
UI Policy - (ANSWER)What is a rule that applies to a form to dynamically change form information on the
form itself?
Data Policy (not used much) - (ANSWER)What enables admins to set mandatory and read-only states for
a field?
UI Actions - (ANSWER)What do you use to put buttons, links and context menu items on forms and lists?
A Business Rule - (ANSWER)What is a control that applies permissions, sends notifications and triggers
other processes when a record is displayed, inserted, updated or deleted or when a table is queried?
When accessed through the form - (ANSWER)Client scripts only apply when?
Globally - (ANSWER)Business Rules apply when?
, SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR - PRACTICE TEST QUESTIONS AND
ANSWERS
When you can use UI policies or Access Control Rules - (ANSWER)When SHOULDN'T you use client
scripts?
onCellEdit
onChange
onLoad
onSubmit - (ANSWER)Client scripts can be executed in four ways. What are they?
No, but they can be disabled - (ANSWER)Can plug-ins be removed?
Record list view
Schema map
Tables and Columns module - (ANSWER)Name three interfaces for viewing and manipulating tables?
Data Dictionary - (ANSWER)What stores structure and relationship definitions?
Sys_dictionary
sys_documentation
sys_db-object - (ANSWER)What three tables provide Data Dictionary and relationship information?
Order field - Best practice 3 digit numbers - (ANSWER)How do you establish the sequence for displaying
lists?
Configuration Item - (ANSWER)What does CI stand for?
CMDB - (ANSWER)What is a series of tables that contains all the assets and business services controlled
by a company?
