OB Chapter 13: Organizational Structure Exam
Questions And Answers 100% Solved
Definition of Organizational Structure - ANSWER formal system of work roles and authority
relationships that govern how associates and managers interact with each other
Structural Characteristics (3) - ANSWER Height, Span of Control, Departmentalization
Define Height - ANSWER number of levels in an organization
problems with height - ANSWER tall hierarchies lead to communication problems
Define Span of Control - ANSWER number of individuals that report directly to managers
Effectiveness of span of control depends on - ANSWER the motivation and skills of people
Ideal span of control - ANSWER no more than 6 people
Benefits of span of control (3) - ANSWER 1. avoid communication and expense problems
associated with tall hierarchies
2. avoid micromanaging people because of the number of people supervised
, 3. Allows more autonomy and initiative
Define departmentalization - ANSWER grouping of resources into units so common tasks can
be coordinated
Bases of grouping in departmentalization - ANSWER 1. Function
2. Products
3. Geographical
4. Customer
5. Process
Benefits of departmentalization - ANSWER better coordination within divisions
costs of departmentalization - ANSWER lack of coordination between divisions
Strategies to solve issues resulting from departmentalization (3) - ANSWER 1. create slack
resources and self-contained tasks to reduce the need for coordination
2. invest in information technology to facilitate information processing
3. create other relations for additional structure
Define Structuring characteristics - ANSWER policies and approaches designed to create
efficiency for making decisions within a company
Questions And Answers 100% Solved
Definition of Organizational Structure - ANSWER formal system of work roles and authority
relationships that govern how associates and managers interact with each other
Structural Characteristics (3) - ANSWER Height, Span of Control, Departmentalization
Define Height - ANSWER number of levels in an organization
problems with height - ANSWER tall hierarchies lead to communication problems
Define Span of Control - ANSWER number of individuals that report directly to managers
Effectiveness of span of control depends on - ANSWER the motivation and skills of people
Ideal span of control - ANSWER no more than 6 people
Benefits of span of control (3) - ANSWER 1. avoid communication and expense problems
associated with tall hierarchies
2. avoid micromanaging people because of the number of people supervised
, 3. Allows more autonomy and initiative
Define departmentalization - ANSWER grouping of resources into units so common tasks can
be coordinated
Bases of grouping in departmentalization - ANSWER 1. Function
2. Products
3. Geographical
4. Customer
5. Process
Benefits of departmentalization - ANSWER better coordination within divisions
costs of departmentalization - ANSWER lack of coordination between divisions
Strategies to solve issues resulting from departmentalization (3) - ANSWER 1. create slack
resources and self-contained tasks to reduce the need for coordination
2. invest in information technology to facilitate information processing
3. create other relations for additional structure
Define Structuring characteristics - ANSWER policies and approaches designed to create
efficiency for making decisions within a company
