BANK TELLER TEST 2025 QUESTIONS WITH COMPLETE
SOLUTIONS.
Are Saturday's and Sunday's considered Business Days when it comes to check
holds? Answer -
Name 5 great reasons to bank with FCB. Answer - Extended hours, 7 day
banking, full service bank, insurance products, direct deposit a day early
What are the requirements to maintain Power Account? Answer - Over 55+
years old, maintain minimum balance of $100 every day, direct deposit of $100
or more or swipe your debit card in a POS transaction 8x per cycle (monthly)
What are the requirements to an E Account, what are the monthly fees?
Answer - $5 with e-statements, $7 without
How long is an ACH swap valid for? Answer - 30 days, so YOU MUST TELL THE
CUSTOMER that although you did a swap and faxed it, it is still possible it will
be rejected so they need to drop off their new form to their employer ASAP
(it's really 60 days but we say 30 so the customer needs to inform their
employer ASAP because the average amount of days it takes to switch is 33)
On a KIDS Count UTMA how many owners can be on the account and can there
be an authorized signer? Who is the owner, who is the agent/signer? Answer -
Only one owner- child (minor) & only one signer (agent)-parent/guardian
, How many withdrawals can a customer do from a savings account before being
charged? What is the fee per withdrawal after that? Do transfers from savings
to checking count as a withdrawal on OLB? Answer - One free withdrawal,
after the 1st, it's $3.50 per withdrawal after that
What are the requirements to maintain a Regular Savings account? Answer -
$100 daily balance or $100 direct deposit
What is the difference between an owner and a signer on an account? Answer
- Agent/Signer cannot remove owner, Agent/Signer cannot have names printed
on the account holder's checks, Agent/Signer loses all rights to the account
upon death of the owner
List the 2 different types of CD's (Certificate of Deposit) that we offer. Answer -
Variable Rate, Fixed Rate
When should a BOB be completed? What is the importance of a BOB? Answer
- Before the account is opened, BOB's ensure quality of customer's account and
needs are met.
What is your approval limit? What is the approval limit for each level of your
peers? Where can you find the approval limit card? Answer - PB1 (within first
90 days) 200 without recourse, 1000 with recourse
PB1 (after 90 days) $1000
PB2 $1,500
PB3 $2,500
SUP $5,000
ABM $10,000
BM $20,000
SOLUTIONS.
Are Saturday's and Sunday's considered Business Days when it comes to check
holds? Answer -
Name 5 great reasons to bank with FCB. Answer - Extended hours, 7 day
banking, full service bank, insurance products, direct deposit a day early
What are the requirements to maintain Power Account? Answer - Over 55+
years old, maintain minimum balance of $100 every day, direct deposit of $100
or more or swipe your debit card in a POS transaction 8x per cycle (monthly)
What are the requirements to an E Account, what are the monthly fees?
Answer - $5 with e-statements, $7 without
How long is an ACH swap valid for? Answer - 30 days, so YOU MUST TELL THE
CUSTOMER that although you did a swap and faxed it, it is still possible it will
be rejected so they need to drop off their new form to their employer ASAP
(it's really 60 days but we say 30 so the customer needs to inform their
employer ASAP because the average amount of days it takes to switch is 33)
On a KIDS Count UTMA how many owners can be on the account and can there
be an authorized signer? Who is the owner, who is the agent/signer? Answer -
Only one owner- child (minor) & only one signer (agent)-parent/guardian
, How many withdrawals can a customer do from a savings account before being
charged? What is the fee per withdrawal after that? Do transfers from savings
to checking count as a withdrawal on OLB? Answer - One free withdrawal,
after the 1st, it's $3.50 per withdrawal after that
What are the requirements to maintain a Regular Savings account? Answer -
$100 daily balance or $100 direct deposit
What is the difference between an owner and a signer on an account? Answer
- Agent/Signer cannot remove owner, Agent/Signer cannot have names printed
on the account holder's checks, Agent/Signer loses all rights to the account
upon death of the owner
List the 2 different types of CD's (Certificate of Deposit) that we offer. Answer -
Variable Rate, Fixed Rate
When should a BOB be completed? What is the importance of a BOB? Answer
- Before the account is opened, BOB's ensure quality of customer's account and
needs are met.
What is your approval limit? What is the approval limit for each level of your
peers? Where can you find the approval limit card? Answer - PB1 (within first
90 days) 200 without recourse, 1000 with recourse
PB1 (after 90 days) $1000
PB2 $1,500
PB3 $2,500
SUP $5,000
ABM $10,000
BM $20,000
