USPS SALES AND SERVICES ASSOCIATES
TRAINING EXAMPREP 2026 QUESTIONS AND
SOLUTIONS ALREADY PASSED GRADED A+
● What is the form for filing an insurance claim? Answer: Form 1000.
● What are our goals? Answer: Grow revenue, increase market share
and develop lifetime customers.
● What is S.O.L.E.R.? Answer: Actively attending by: Squarely facing
the person, Open your posture, Lean towards the sender, Eye contact
maintained, Relax while attending.
● What is G.I.S.T.? Answer: Greet, Inquire, Suggest and Thank.
● What additional products can be suggested? Answer: Stamps,
packaging/shipping (Ready Post) products, PO Box, passports, money
orders.
● What are the minimum dimensions of a mail piece (letter)? Answer: 3
½" in height, 5" in length, .007" in thickness, rectangular in shape.
,● What is girth? Answer: The distance around the thickest part of a
package.
● What are maximum dimensions for a package? Answer: 70 pounds.
108" length + girth. Up to 130" length + girth for Standard.
● What are the five mail processing categories? Answer: Letters, flats,
machinable parcels, irregular parcels, outside parcels.
● What is the maximum size for a postcard? Answer: 4 1/4" height, 6"
length, .016" thickness.
● What is a machinable parcel? Answer: 6 oz to 25 lbs; minimum size
of 3" x 6" x ¼" to maximum size of 17" x 17" x 27".
● What is an irregular parcel? Answer: Has ONE of the following
characteristics: less than 6" in length or 3" in height or 6 oz in weight;
rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
● What are outside parcels? Examples? Answer: Parcels that because of
their size, shape, density, container type, or the nature of their contents,
cannot be processed in postal sacks. Metal-strapped boxes, rolls/tubes
more than 26" in length, liquid containers, tires, trees.
, ● What is a non-machinable surcharge? Answer: Charge applied to first-
class letter-size pieces that meet one or more non-machinable
characteristics and are excluded from automated processing.
● What are some examples of why a letter would be non-machinable?
Answer: Polybagged, polywrapped, or enclosed in plastic material; has
clasps, strings, buttons, or similar closure devices; contains items such as
pens, pencils, keys or coins; is too rigid; has a delivery address parallel
to the shorter dimension of the mailpiece.
● What are the selling points of Priority Mail Express? Answer:
Delivery 365 days a year; no Saturday delivery charges; no residential
surcharges; free tracking information; the ONLY overnight delivery to
mailbox and PO Box addresses; signature proof of delivery available on
request.
● What are the selling points of Priority Mail? Answer: Nationwide
delivery within 1-3 days; fast and affordable; flat rate boxes (if it fits, it
ships); delivery to every address in the US including PO Boxes and
military addresses (APO/FPO); Saturday and residential deliveries at no
extra cost; extra services (signature, insurance) available; tracking and
$50 of insurance coverage automatically included when purchased at
retail; available international.
● What is the insurance amount automatically included with Priority
Mail Express and Priority Mail? Answer: Priority Mail Express has
TRAINING EXAMPREP 2026 QUESTIONS AND
SOLUTIONS ALREADY PASSED GRADED A+
● What is the form for filing an insurance claim? Answer: Form 1000.
● What are our goals? Answer: Grow revenue, increase market share
and develop lifetime customers.
● What is S.O.L.E.R.? Answer: Actively attending by: Squarely facing
the person, Open your posture, Lean towards the sender, Eye contact
maintained, Relax while attending.
● What is G.I.S.T.? Answer: Greet, Inquire, Suggest and Thank.
● What additional products can be suggested? Answer: Stamps,
packaging/shipping (Ready Post) products, PO Box, passports, money
orders.
● What are the minimum dimensions of a mail piece (letter)? Answer: 3
½" in height, 5" in length, .007" in thickness, rectangular in shape.
,● What is girth? Answer: The distance around the thickest part of a
package.
● What are maximum dimensions for a package? Answer: 70 pounds.
108" length + girth. Up to 130" length + girth for Standard.
● What are the five mail processing categories? Answer: Letters, flats,
machinable parcels, irregular parcels, outside parcels.
● What is the maximum size for a postcard? Answer: 4 1/4" height, 6"
length, .016" thickness.
● What is a machinable parcel? Answer: 6 oz to 25 lbs; minimum size
of 3" x 6" x ¼" to maximum size of 17" x 17" x 27".
● What is an irregular parcel? Answer: Has ONE of the following
characteristics: less than 6" in length or 3" in height or 6 oz in weight;
rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
● What are outside parcels? Examples? Answer: Parcels that because of
their size, shape, density, container type, or the nature of their contents,
cannot be processed in postal sacks. Metal-strapped boxes, rolls/tubes
more than 26" in length, liquid containers, tires, trees.
, ● What is a non-machinable surcharge? Answer: Charge applied to first-
class letter-size pieces that meet one or more non-machinable
characteristics and are excluded from automated processing.
● What are some examples of why a letter would be non-machinable?
Answer: Polybagged, polywrapped, or enclosed in plastic material; has
clasps, strings, buttons, or similar closure devices; contains items such as
pens, pencils, keys or coins; is too rigid; has a delivery address parallel
to the shorter dimension of the mailpiece.
● What are the selling points of Priority Mail Express? Answer:
Delivery 365 days a year; no Saturday delivery charges; no residential
surcharges; free tracking information; the ONLY overnight delivery to
mailbox and PO Box addresses; signature proof of delivery available on
request.
● What are the selling points of Priority Mail? Answer: Nationwide
delivery within 1-3 days; fast and affordable; flat rate boxes (if it fits, it
ships); delivery to every address in the US including PO Boxes and
military addresses (APO/FPO); Saturday and residential deliveries at no
extra cost; extra services (signature, insurance) available; tracking and
$50 of insurance coverage automatically included when purchased at
retail; available international.
● What is the insurance amount automatically included with Priority
Mail Express and Priority Mail? Answer: Priority Mail Express has
