Quality, Continuous Improvement, and
Lean Six Sigma Assessment ACTUAL
QUESTIONS AND CORRECT ANSWERS
Outcome defects - CORRECT ANSWERS✅✅Not easy to measure.
Prevention costs - CORRECT ANSWERS✅✅Dependent on customers.
Appraisal costs - CORRECT ANSWERS✅✅Cannot be determined directly.
Productivity - CORRECT ANSWERS✅✅Reduced when service is evaluated.
Align - CORRECT ANSWERS✅✅Step that requires a firm to create goals, measures, and
action plans for projects to identify improvements that will make a significant impact on
profitability and achieve strategic objectives.
Flowchart - CORRECT ANSWERS✅✅Used by a quality manager to determine a problem
that needs to be corrected.
Stakeholders in total quality management - CORRECT ANSWERS✅✅Employees aim to
create customer satisfaction.
Quality assurance cost - CORRECT ANSWERS✅✅Associated with a firm's investment to
achieve superior performance through ongoing process improvements.
Nonconformance cost - CORRECT ANSWERS✅✅Associated with a firm's investment to
achieve superior performance through ongoing process improvements.
Prevention cost - CORRECT ANSWERS✅✅Associated with a firm's investment to achieve
superior performance through ongoing process improvements.
, Appraisal cost - CORRECT ANSWERS✅✅Associated with a firm's investment to achieve
superior performance through ongoing process improvements.
Global supply chain - CORRECT ANSWERS✅✅Approach used when a firm buys raw
materials from suppliers in various locations, manufactures consumer products in Asia, and
then ships the finished products to its distribution centers in the United States.
Quality of design - CORRECT ANSWERS✅✅Applied when a product has specific
characteristics designed into it.
Service specification stage - CORRECT ANSWERS✅✅Expected deliverable is defining the
design requirements of the financial service.
Statistical process control chart - CORRECT ANSWERS✅✅Used to track the vibration
levels of a factory machine.
Control chart sensitivity - CORRECT ANSWERS✅✅It will be sensitive to small changes in
machine vibration.
Quality-at-source principles - CORRECT ANSWERS✅✅Impact includes just-in-time
deliveries can be planned.
Service delivery focus - CORRECT ANSWERS✅✅What an IT firm should focus on after
defining performance benefits and requirements of a new service.
Service concept - CORRECT ANSWERS✅✅What an IT firm should focus on after defining
performance benefits and requirements of a new service.
Service package - CORRECT ANSWERS✅✅What an IT firm should focus on after
defining performance benefits and requirements of a new service.
On-time shipments - CORRECT ANSWERS✅✅What a logistics service provider wants to
plot and track to improve customer service.
Lean Six Sigma Assessment ACTUAL
QUESTIONS AND CORRECT ANSWERS
Outcome defects - CORRECT ANSWERS✅✅Not easy to measure.
Prevention costs - CORRECT ANSWERS✅✅Dependent on customers.
Appraisal costs - CORRECT ANSWERS✅✅Cannot be determined directly.
Productivity - CORRECT ANSWERS✅✅Reduced when service is evaluated.
Align - CORRECT ANSWERS✅✅Step that requires a firm to create goals, measures, and
action plans for projects to identify improvements that will make a significant impact on
profitability and achieve strategic objectives.
Flowchart - CORRECT ANSWERS✅✅Used by a quality manager to determine a problem
that needs to be corrected.
Stakeholders in total quality management - CORRECT ANSWERS✅✅Employees aim to
create customer satisfaction.
Quality assurance cost - CORRECT ANSWERS✅✅Associated with a firm's investment to
achieve superior performance through ongoing process improvements.
Nonconformance cost - CORRECT ANSWERS✅✅Associated with a firm's investment to
achieve superior performance through ongoing process improvements.
Prevention cost - CORRECT ANSWERS✅✅Associated with a firm's investment to achieve
superior performance through ongoing process improvements.
, Appraisal cost - CORRECT ANSWERS✅✅Associated with a firm's investment to achieve
superior performance through ongoing process improvements.
Global supply chain - CORRECT ANSWERS✅✅Approach used when a firm buys raw
materials from suppliers in various locations, manufactures consumer products in Asia, and
then ships the finished products to its distribution centers in the United States.
Quality of design - CORRECT ANSWERS✅✅Applied when a product has specific
characteristics designed into it.
Service specification stage - CORRECT ANSWERS✅✅Expected deliverable is defining the
design requirements of the financial service.
Statistical process control chart - CORRECT ANSWERS✅✅Used to track the vibration
levels of a factory machine.
Control chart sensitivity - CORRECT ANSWERS✅✅It will be sensitive to small changes in
machine vibration.
Quality-at-source principles - CORRECT ANSWERS✅✅Impact includes just-in-time
deliveries can be planned.
Service delivery focus - CORRECT ANSWERS✅✅What an IT firm should focus on after
defining performance benefits and requirements of a new service.
Service concept - CORRECT ANSWERS✅✅What an IT firm should focus on after defining
performance benefits and requirements of a new service.
Service package - CORRECT ANSWERS✅✅What an IT firm should focus on after
defining performance benefits and requirements of a new service.
On-time shipments - CORRECT ANSWERS✅✅What a logistics service provider wants to
plot and track to improve customer service.
