2026 Cigna Compliance Program Exam
Questions and Answers
Question 1
HealthSpring provides well-publicized disciplinary standards. Which of the following
represents all the disciplinary actions that employees, contracted agents, and
subcontractors, who do not comply with CMS and HealthSpring's rules, regulations,
policies and procedures may face?
Verbal/written warnings, reprimands, suspensions, terminations, and financial
penalties.
Financial penalties.
Terminations and financial penalties.
Suspensions and written warnings.
Correct Answer
Verbal/written warnings, reprimands, suspensions, terminations, and financial
penalties
Question 2
Which of the following forms of PHI is covered under HIPAA?
Only printed information and information contained on a computer hard drive.
Only oral and printed information.
Only handwritten information.
PHI that is spoken, on paper,and electronically stored and transmitted.
Correct Answer
PHI that is spoken, on paper,and electronically stored and transmitted.
Page 1 of 6
, Question 3
Which of the following is a reason why the Compliance Department conducts internal
and external audits?
To verify that everyone is licensed and appointed.
To identify areas of risk and compliance with Federal and State regulatory guidelines.
To monitor the number of enrollments that each person has completed.
None of the above.
Correct Answer
To identify areas of risk and compliance with Federal and State regulatory
guidelines.
Question 4
Brandon, a sales agent, completed the review of HealthSpring's policies and
procedures and signed the attestation to comply last year. Will Brandon be required
to complete the review and attestation again this year?
HealthSpring does not have any policies, procedures reviews, and/or attestation
requirements for broker agents.
Only direct employees of HealthSpring are contractually obligated to review the
policies and procedures and sign an attestation yearly.
No, the attestation is only a one-time requirement and is not required yearly.
All sales agents of HealthSpring are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Correct Answer
All sales agents of HealthSpring are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Question 5
What is the first step if the SDAP committee determines a violation is founded?
The agent will be suspended.
The agent will be required to participate in a Ride-Along.
Depending on the severity of the violation, the agent may face remediation training,
suspension or termination; all of which is determined by the SDAP team.
The agent will be terminated.
Correct Answer
Depending on the severity of the violation, the agent may face remediation training,
suspension or termination; all of which is determined by the SDAP team
Page 2 of 6
Questions and Answers
Question 1
HealthSpring provides well-publicized disciplinary standards. Which of the following
represents all the disciplinary actions that employees, contracted agents, and
subcontractors, who do not comply with CMS and HealthSpring's rules, regulations,
policies and procedures may face?
Verbal/written warnings, reprimands, suspensions, terminations, and financial
penalties.
Financial penalties.
Terminations and financial penalties.
Suspensions and written warnings.
Correct Answer
Verbal/written warnings, reprimands, suspensions, terminations, and financial
penalties
Question 2
Which of the following forms of PHI is covered under HIPAA?
Only printed information and information contained on a computer hard drive.
Only oral and printed information.
Only handwritten information.
PHI that is spoken, on paper,and electronically stored and transmitted.
Correct Answer
PHI that is spoken, on paper,and electronically stored and transmitted.
Page 1 of 6
, Question 3
Which of the following is a reason why the Compliance Department conducts internal
and external audits?
To verify that everyone is licensed and appointed.
To identify areas of risk and compliance with Federal and State regulatory guidelines.
To monitor the number of enrollments that each person has completed.
None of the above.
Correct Answer
To identify areas of risk and compliance with Federal and State regulatory
guidelines.
Question 4
Brandon, a sales agent, completed the review of HealthSpring's policies and
procedures and signed the attestation to comply last year. Will Brandon be required
to complete the review and attestation again this year?
HealthSpring does not have any policies, procedures reviews, and/or attestation
requirements for broker agents.
Only direct employees of HealthSpring are contractually obligated to review the
policies and procedures and sign an attestation yearly.
No, the attestation is only a one-time requirement and is not required yearly.
All sales agents of HealthSpring are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Correct Answer
All sales agents of HealthSpring are contractually obligated to review and abide by
the policies and procedures and sign an attestation yearly.
Question 5
What is the first step if the SDAP committee determines a violation is founded?
The agent will be suspended.
The agent will be required to participate in a Ride-Along.
Depending on the severity of the violation, the agent may face remediation training,
suspension or termination; all of which is determined by the SDAP team.
The agent will be terminated.
Correct Answer
Depending on the severity of the violation, the agent may face remediation training,
suspension or termination; all of which is determined by the SDAP team
Page 2 of 6
