Cigna Health spring - 2026 Certification
Exam Questions and Answers
Question 1
Which of the following consultative selling skills would help a sales agent relate to a
client?
Correct Answer
Connecting
Question 2
Which of the following should you complete prior to asking for the sale?
Correct Answer
Review the plan and alignment with customer's needs
Question 3
Which of the following statements about submitting an enrollment paper application
is accurate?
Correct Answer
You must submit within 2 calendar days of receiving the completed enrollment
form.
Question 4
Which of the following consultative selling skills would help a sales agent start
connecting with their customer from the beginning of the consultation?
Correct Answer
Rapport
Page 1 of 11
, Question 5
Which of the following is a true statement?
Correct Answer
In order to be eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed before
making a sale.
Question 6
Which of the following is a way to prevent CTMs?
Correct Answer
All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any
changes.
Question 7
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the
following does he still need to do in order to complete all requirements to sell
HealthSpring Medicare plans?
Correct Answer
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Question 8
When verifying if a doctor is in the HealthSpring network which of the following is
correct?
Correct Answer
You can verify doctors and other providers using the Provider Lookup Tool, you may
also download the weekly provider spreadsheets if available.
Page 2 of 11
Exam Questions and Answers
Question 1
Which of the following consultative selling skills would help a sales agent relate to a
client?
Correct Answer
Connecting
Question 2
Which of the following should you complete prior to asking for the sale?
Correct Answer
Review the plan and alignment with customer's needs
Question 3
Which of the following statements about submitting an enrollment paper application
is accurate?
Correct Answer
You must submit within 2 calendar days of receiving the completed enrollment
form.
Question 4
Which of the following consultative selling skills would help a sales agent start
connecting with their customer from the beginning of the consultation?
Correct Answer
Rapport
Page 1 of 11
, Question 5
Which of the following is a true statement?
Correct Answer
In order to be eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed before
making a sale.
Question 6
Which of the following is a way to prevent CTMs?
Correct Answer
All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any
changes.
Question 7
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the
following does he still need to do in order to complete all requirements to sell
HealthSpring Medicare plans?
Correct Answer
Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
Question 8
When verifying if a doctor is in the HealthSpring network which of the following is
correct?
Correct Answer
You can verify doctors and other providers using the Provider Lookup Tool, you may
also download the weekly provider spreadsheets if available.
Page 2 of 11
