QUESTIONS AND CORRECT ANSWERS
The external labor market consists of:
a) contract workers in the organization
b) current employees of the organization
c) individuals who are actively seeking employment
d) employees who have direct contact with customers
e) employees of the immediate competitors of the organization - CORRECT
ANSWERS✅✅c) individuals who are actively seeking employment
Managing cultural diversity involves:
a) forming different pay structures for various groups
b) creating separate career tracks for employees with families
c) avoiding the use of affirmative action policies
d) reducing cultural diversity by selective hiring
e) encouraging career development for women and minorities - CORRECT
ANSWERS✅✅e) encouraging career development for women and minorities
Baker Corp., a financial services company, specializes in customers' preferences and cost
efficient processes. They also encourage self-managing teams that make all decisions
regarding business development and the sale of services to their customers. The firm ensures
that there is a good fit between its work system and its people. This scenario implies that
Baker has a:
a) workforce analysis system
b) high-performance work system
c) supply chain system
d) total quality management system
e) holistic management system - CORRECT ANSWERS✅✅b) high-performance work
system
Sean works at Rowen Corp., and environmentally conscious apparel company. He primarily
focuses on the tests and needs of the firm's customers. He achieves this by managing a team
,that regularly interacts with customers through various promotional activities and events. He
also provides insights on how to product eco-friendly outfits through his specialized
knowledge of cost efficient manufacturing processes. This implies that Sean:
a) is an HR professional
b) encourages centralized decision making
c) is a knowledge worker
d) encourages a narrow business focus
e) belongs to the external labor market - CORRECT ANSWERS✅✅c) is a knowledge
worker
What is necessary for the success of employee empowerment?
a) The jobs must be designed in such a manner that the managers have complete control over
business processes.
b) Employees must be properly trained to exert their wider authority and use info resources
such as the internet
c) Pay and other rewards should reflect employees' loyalty to the organization and not their
authority
d) Employers should provide feedback only when employees resign and are about to leave
the organization
e) Employers should create jobs that minimize the need for employees to come up with
innovative ideas and solutions - CORRECT ANSWERS✅✅c) Pay and other rewards should
reflect employees loyalty to the organization and not their authority
Brady works at a machine production facility assembling small parts in a specialized
devision. In addition to his regular job duties, Brady works in tandem with his other
coworkers to schedule work, select new team members, and carry out multiple assembly
tasks. This style of work is best described as:
a) centralized
b) a virtual team
c) teamwork
d) agile development
e) knowledge work - CORRECT ANSWERS✅✅c) teamwork
, Lennon, the branch manager of a local bank, wants to initiate a teamwork system because he
believes it will improve the performance of the branch. Which statement provides valid
support for Lennon's idea?
a) Teamwork encourages centralized decision making, which will lower costs
b) Teamwork eliminate the need for quality control
c) Teamwork makes work motivating for employees and helps reduce labor costs
d) Teamwork simplifies each job to a few tasks, reducing costs
e) Teamwork reduces errors because team members must communicate face to face -
CORRECT ANSWERS✅✅c) Teamwork makes work motivating for employees and helps
reduce labor costs
What is a challenge for human resource management during mergers?
a) scrutinizing balance sheets
b) evaluating the financial worth of the new company
c) developing competitively priced products
d) developing conflict resolution skills
e) sustaining the brand image of the company - CORRECT ANSWERS✅✅d) developing
conflict resolution skills
As part of a company wide business strategy, Smith Inc. conducts a comprehensive
examination of its critical work technique to increase the efficiency. The results of the
examination are used to create a strategy to provide high quality goods and services to the
firm's customers. Which HRM practice is Smith Inc. using?
a) outsourcing
b) reengineering
c) downsizing
d) merger
e) acquisition - CORRECT ANSWERS✅✅b) reengineering
Which of the following reflects a core value of total quality management?
a) providing quality training to specific employees
b) detecting errors and correcting them as they appear in an error prone product or service