Exam ACTUAL QUESTIONS AND
CORRECT ANSWERS
What is employee segmentation? - CORRECT ANSWERS✅✅The grouping of employees
based on characteristics that are relevant to the employee experience such as career
preferences, demographics, work-life preferences, or benefits
What is the skills gap? - CORRECT ANSWERS✅✅A situation in which the supply of a
particular form of human capital available to the firm is inadequate to address the demand
Retention is greatly enhanced by? - CORRECT ANSWERS✅✅- Effective communication
- Facilitating an enjoyable atmosphere
- Formulating and administering performance and compensation systems
What is a skills inventory? - CORRECT ANSWERS✅✅An individualized personnel record
held on each employee except those currently in management or professional positions
What are items in a skills inventory? - CORRECT ANSWERS✅✅- Personal information
- Education, training and skills competencies
- Work history
- Performance ratings
- Career information
- Hobbies and interests
What is a management inventory? - CORRECT ANSWERS✅✅An individualized personnel
record for managerial, professional, or technical personnel that includes all elements in the
skills inventory with the addition of information on specialized duties, responsibilities, and
accountabilities
What is in a management inventory? - CORRECT ANSWERS✅✅- A history of
management or professional jobs held
, - A record of management or professional training courses and dates
- Key accountabilities for current job
- Assessment centre and appraisal data
- Professional and industry association memberships
What is the Markov Model? - CORRECT ANSWERS✅✅A model that produces a series of
matrices that detail the various patterns of movement to and from the various jobs in the
organization
What are the Markov Model assumptions? - CORRECT ANSWERS✅✅- Patterns are
historical
- Model requires transitional probabilities
- Sequence of movement between jobs are called Markov chains
- Vacancies create a multiplier effect
- Movement is tracked annually
What are transitional probabilities? - CORRECT ANSWERS✅✅The proportion of
employees who have historically resided in a given employment state divided by the total
number of employees
The Markov model is excellent for determining what? - CORRECT ANSWERS✅✅-
Number of personnel who move annually
- Number of external hires required
- Movement patterns and expected duration in specified jobs
The Markov Model depends on what? - CORRECT ANSWERS✅✅Stable transitional
probabilities, so unstable environmental scenarios may preclude usage
What is linear programming? - CORRECT ANSWERS✅✅A complex mathematical
procedure commonly used for project analysis in engineering and business applications
What does linear programming determine? - CORRECT ANSWERS✅✅It can determine an
optimum or best-supply mix to minimize costs