Communication Skills and Security Officer Principles CORE pt 3 ACTUAL QUESTIONS AND CORRECT ANSWERS

Communication Skills and Security Officer
Principles CORE pt 3 ACTUAL
QUESTIONS AND CORRECT ANSWERS
Importance of communication skills in conflict - CORRECT ANSWERS✅✅Build rapport



Three human responses to conflict - CORRECT ANSWERS✅✅Fight, Flight, Freeze



Fear of legal consequences as an inhibitor - CORRECT ANSWERS✅✅Yes



Order of actions in conflict - CORRECT ANSWERS✅✅Compliance 1, Frustration 2, Anger
3, Aggression 4, Violence 5


Components of a simple communication model - CORRECT ANSWERS✅✅Verbal, Tone,
Non-Verbal


What are some blocks to communication? (4) - CORRECT ANSWERS✅✅Attitudinal-
some people just don't want to listen
Emotional- fear, embarrassment, shyness etc
Cultural- hierarchy, sex, language, customs
Physical- barriers, crowds, weather, disability, distance


Warning signals for aggression (early) (7) - CORRECT ANSWERS✅✅Direct prolonged
eye contact
Facial colour may darken
Tense
Closing space
Breathing accelerates
Change in tone/language/incoherent/repetitive
Not listening/interested