CMAC Certification Exam Questions and
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is the primary role of a Certified Medical Administrative Assistant (CMAA)?
✔✔To perform administrative and clerical tasks in healthcare settings, ensuring smooth office
operations.
What document is essential for verifying a patient’s identity in a medical office?
✔✔Photo ID and insurance card.
What is the correct method to correct an error in a paper medical record?
✔✔Draw a single line through the error, write the correction, and initial and date it.
How should a medical assistant handle a patient who is late for an appointment?
✔✔Document the arrival time and follow the office policy regarding late patients.
Which form is required for a patient to authorize release of medical records?
✔✔HIPAA release of information form.
1
,What is the best way to maintain patient confidentiality in an electronic medical record system?
✔✔Use strong passwords, log off when not in use, and avoid sharing login credentials.
How should incoming phone calls from patients requesting medical advice be handled?
✔✔Take a message and forward it to the provider or follow office protocols for triage.
What is the correct sequence for filing patient records alphabetically?
✔✔Last name, first name, middle initial.
What is the purpose of a patient’s medical history form?
✔✔To provide the provider with relevant health information for diagnosis and treatment.
Which scheduling system assigns a specific appointment time for each patient?
✔✔Single-booking or time-specific scheduling.
What is the appropriate response when a patient refuses a recommended procedure?
✔✔Document the refusal, provide patient education, and notify the provider.
2
,What is the role of a medical assistant during a patient check-in?
✔✔Verify demographic information, insurance, and reason for visit, and collect copayments.
What is the proper method for taking a patient’s blood pressure?
✔✔Use the correct cuff size, place it on the upper arm, and record systolic and diastolic
readings.
Which federal program provides health coverage for individuals over 65 or with certain
disabilities?
✔✔Medicare.
Which code set is used to report medical procedures and services for billing purposes?
✔✔CPT (Current Procedural Terminology).
What is the role of a CMA in handling laboratory specimens?
✔✔Collect, label, and transport specimens following proper infection control procedures.
3
, What is the correct technique for performing hand hygiene?
✔✔Wash hands with soap and water for at least 20 seconds or use an alcohol-based hand
sanitizer.
What is the appropriate response if a patient expresses dissatisfaction with their care?
✔✔Listen, document the concern, and notify the provider or office manager.
What is the purpose of an encounter form or superbill in a medical office?
✔✔To document the services provided and assist with insurance billing.
How should a CMA respond to an emergency situation in the office?
✔✔Follow office emergency protocols, call 911 if necessary, and provide first aid within training
limits.
What is the correct procedure for verifying a patient’s insurance coverage?
✔✔Contact the insurance company or use electronic verification tools before the visit.
Which form is used to submit claims to insurance companies?
4
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is the primary role of a Certified Medical Administrative Assistant (CMAA)?
✔✔To perform administrative and clerical tasks in healthcare settings, ensuring smooth office
operations.
What document is essential for verifying a patient’s identity in a medical office?
✔✔Photo ID and insurance card.
What is the correct method to correct an error in a paper medical record?
✔✔Draw a single line through the error, write the correction, and initial and date it.
How should a medical assistant handle a patient who is late for an appointment?
✔✔Document the arrival time and follow the office policy regarding late patients.
Which form is required for a patient to authorize release of medical records?
✔✔HIPAA release of information form.
1
,What is the best way to maintain patient confidentiality in an electronic medical record system?
✔✔Use strong passwords, log off when not in use, and avoid sharing login credentials.
How should incoming phone calls from patients requesting medical advice be handled?
✔✔Take a message and forward it to the provider or follow office protocols for triage.
What is the correct sequence for filing patient records alphabetically?
✔✔Last name, first name, middle initial.
What is the purpose of a patient’s medical history form?
✔✔To provide the provider with relevant health information for diagnosis and treatment.
Which scheduling system assigns a specific appointment time for each patient?
✔✔Single-booking or time-specific scheduling.
What is the appropriate response when a patient refuses a recommended procedure?
✔✔Document the refusal, provide patient education, and notify the provider.
2
,What is the role of a medical assistant during a patient check-in?
✔✔Verify demographic information, insurance, and reason for visit, and collect copayments.
What is the proper method for taking a patient’s blood pressure?
✔✔Use the correct cuff size, place it on the upper arm, and record systolic and diastolic
readings.
Which federal program provides health coverage for individuals over 65 or with certain
disabilities?
✔✔Medicare.
Which code set is used to report medical procedures and services for billing purposes?
✔✔CPT (Current Procedural Terminology).
What is the role of a CMA in handling laboratory specimens?
✔✔Collect, label, and transport specimens following proper infection control procedures.
3
, What is the correct technique for performing hand hygiene?
✔✔Wash hands with soap and water for at least 20 seconds or use an alcohol-based hand
sanitizer.
What is the appropriate response if a patient expresses dissatisfaction with their care?
✔✔Listen, document the concern, and notify the provider or office manager.
What is the purpose of an encounter form or superbill in a medical office?
✔✔To document the services provided and assist with insurance billing.
How should a CMA respond to an emergency situation in the office?
✔✔Follow office emergency protocols, call 911 if necessary, and provide first aid within training
limits.
What is the correct procedure for verifying a patient’s insurance coverage?
✔✔Contact the insurance company or use electronic verification tools before the visit.
Which form is used to submit claims to insurance companies?
4
