FLIGHT ATTENDANT EXAM WITH
100% CORRECT ANSWERS
What would you do if someone afraid of flying started panicking? - Answer- First-time or
anxious fliers may panic or get upset during takeoff
"I would ask if the passenger was OK and if there was anything I could provide. I would
reassure the traveler that anxiety while flying is common and give some tips for staying
calm."
What are the first things you would do in an emergency situation in the air? - Answer- "I
would get my own oxygen mask on before assisting other passengers. I'll double-check
where the closest exit doors are and try to plan a few steps ahead so I can keep
everyone as calm as possible."
(Like code blues)
What was your favorite flight experience? - Answer- Passionate people have a way of
improving the experience of everyone around them. An applicant with a love of flying or
aircraft can be a great asset.
What are your customer service strengths? - Answer- Creating a positive environment
Improving passenger satisfaction
Helping out when possible
Example: "I do a great job listening to the passengers when they ask me questions,
make a request or have a concern. I want to make sure I meet their expectations and
understand their problems."
How have you resolved a challenging situation with a co-worker in the past? - Answer-
The flight crew works in tight quarters for long hours, so you don't want to bring in a
flight attendant who can't resolve interpersonal conflicts with other staff members. The
applicant's answer should display a willingness to compromise and understand the
other person's perspective. What to look for in an answer:
Conflict management with flight attendants, pilots, marshals and other in-flight
personnel
Willingness to compromise with in-flight staff during conflicts
Ability to put themselves in the shoes of the rest of the flight crew
ex?
, Do you feel comfortable in new environments and situations? - Answer- can adapt
quickly to unfamiliar environments and are familiar with cultures outside their home
country. What to look for in an answer:
Flexibility in flight schedule changes
overnight hotel bookings
work availability
respect different cultures
Example: "I love landing in a new country and getting the chance to go to the local
market. Everyone understands the language of food, even if I don't speak the native
language there."
Situation: If you were working and there was a passenger complaining about sitting next
to someone of a different race, how would you handle it? - Answer- Everyone has
assigned seats
Scenario: You are mid flight and the pilot asks you to preform a task which you are not
authorized to preform. How would you handle the situation? - Answer-
Tell me about a time when your job was frustrating and what did you do about it? -
Answer-
Create a PA Announcement for couple celebrating their 50th year anniversary - Answer-
You have 1 seat left on a flight, and you have 5 passengers waiting on standby, a
military man in uniform, a pregnant woman, a woman and her infant child, an elite
customer(one who is a frequent flyer of NWA), and a gentleman trying to go an see his
ill sister. Who will be the one to get the empty seat on the flight, and why? - Answer-
Unless it is life or death, our Elite customers always have preference, they are frequent
flyers and therefor they are providing a lot of revenue for the airline.
or
Not the pregnant woman, if she may be in fear of labour, it would be best she delay her
flight not hurry-up and get on. Not the woman with infant because there is no priority
here except being polite perhaps. Same with the man visiting his ill sister (didn't say it
was life/death situation) It is true that NWA gives preference to the frequent flyers and
would normally be the one to get the seat HOWEVER the Military man, IF he is on
active duty and believes there is a threat to the aircraft and/or may involve National
Security (which may in-effect mean life or death) would get the seat- I believe that post-
911 this supersedes ALL normal procedures at any US airport or may or may now be
included in the new procedures.
100% CORRECT ANSWERS
What would you do if someone afraid of flying started panicking? - Answer- First-time or
anxious fliers may panic or get upset during takeoff
"I would ask if the passenger was OK and if there was anything I could provide. I would
reassure the traveler that anxiety while flying is common and give some tips for staying
calm."
What are the first things you would do in an emergency situation in the air? - Answer- "I
would get my own oxygen mask on before assisting other passengers. I'll double-check
where the closest exit doors are and try to plan a few steps ahead so I can keep
everyone as calm as possible."
(Like code blues)
What was your favorite flight experience? - Answer- Passionate people have a way of
improving the experience of everyone around them. An applicant with a love of flying or
aircraft can be a great asset.
What are your customer service strengths? - Answer- Creating a positive environment
Improving passenger satisfaction
Helping out when possible
Example: "I do a great job listening to the passengers when they ask me questions,
make a request or have a concern. I want to make sure I meet their expectations and
understand their problems."
How have you resolved a challenging situation with a co-worker in the past? - Answer-
The flight crew works in tight quarters for long hours, so you don't want to bring in a
flight attendant who can't resolve interpersonal conflicts with other staff members. The
applicant's answer should display a willingness to compromise and understand the
other person's perspective. What to look for in an answer:
Conflict management with flight attendants, pilots, marshals and other in-flight
personnel
Willingness to compromise with in-flight staff during conflicts
Ability to put themselves in the shoes of the rest of the flight crew
ex?
, Do you feel comfortable in new environments and situations? - Answer- can adapt
quickly to unfamiliar environments and are familiar with cultures outside their home
country. What to look for in an answer:
Flexibility in flight schedule changes
overnight hotel bookings
work availability
respect different cultures
Example: "I love landing in a new country and getting the chance to go to the local
market. Everyone understands the language of food, even if I don't speak the native
language there."
Situation: If you were working and there was a passenger complaining about sitting next
to someone of a different race, how would you handle it? - Answer- Everyone has
assigned seats
Scenario: You are mid flight and the pilot asks you to preform a task which you are not
authorized to preform. How would you handle the situation? - Answer-
Tell me about a time when your job was frustrating and what did you do about it? -
Answer-
Create a PA Announcement for couple celebrating their 50th year anniversary - Answer-
You have 1 seat left on a flight, and you have 5 passengers waiting on standby, a
military man in uniform, a pregnant woman, a woman and her infant child, an elite
customer(one who is a frequent flyer of NWA), and a gentleman trying to go an see his
ill sister. Who will be the one to get the empty seat on the flight, and why? - Answer-
Unless it is life or death, our Elite customers always have preference, they are frequent
flyers and therefor they are providing a lot of revenue for the airline.
or
Not the pregnant woman, if she may be in fear of labour, it would be best she delay her
flight not hurry-up and get on. Not the woman with infant because there is no priority
here except being polite perhaps. Same with the man visiting his ill sister (didn't say it
was life/death situation) It is true that NWA gives preference to the frequent flyers and
would normally be the one to get the seat HOWEVER the Military man, IF he is on
active duty and believes there is a threat to the aircraft and/or may involve National
Security (which may in-effect mean life or death) would get the seat- I believe that post-
911 this supersedes ALL normal procedures at any US airport or may or may now be
included in the new procedures.
