ETC Exam actual questions and
CORRECT answers
In order to become a successful emergency telecommunicator, a combination of the following
is required: - CORRECT ANSWER Training and temperament
The IAED enforces its code of ethics by withholding or revoking the certifications of those
who fail to agree to, or uphold, these standards - CORRECT ANSWER True
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER Protocol
Why must the response to calls for service be standardized? What can happen if one caller is
provided a level of service that is different from that provided to another caller in a similar
situation? - CORRECT ANSWER By using the protocol, call-takers provide every
caller with the same level of care, regardless of the experience level of the call-taker. Without
such a protocol, the services provided by a communication center would be inconsistent and
untested.
Why would it be important for any single employee to be able to assume all emergency
telecommunication roles, depending on the situation? How can you better prepare yourself to
assume any ETC role if needed. - CORRECT ANSWER So that if someone were to
call off or it were to be too bust, they can get help to callers in a timely manner. You can be
prepare yourself by asking to work both roles and maybe work somewhere where you work
both roles.
Why is it important to know the geography of the community you serve? - CORRECT
ANSWER So you can give the response teams clear directions and so fire and ems can
efficiently reach their destination while knowing their limits.
, What is an ethical dilemma? When and how can it occur? - CORRECT ANSWER An
ethical dilemma is when a choice needs to be made between two conflicting but morally
similar options. They occur when something in your own personal system of ethics and
values conflicts with policy, procedure, and protocol.
Wireless internet devices connect to the internet using: - CORRECT ANSWER Wi-Fi
Cell phone networks are divided into specific areas called cells, each has their own: -
CORRECT ANSWER Antenna
Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on
the caller's location. - CORRECT ANSWER True
What does the acronym TDD stand for? - CORRECT ANSWER Telecommunications
device for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER Voice over Internet
Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called: - CORRECT ANSWER ALI (Automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER Computer-aided
dispatch
The total number of emergency calls had increased dramatically due to wireless technology. -
CORRECT ANSWER True
As an ETC, when you receive an emergency call from a cell phone, what information
accompanies the call and appears on the ANI/ALI display? What must you do to determine
the location of the call from a cell phone number? - CORRECT ANSWER When the
CORRECT answers
In order to become a successful emergency telecommunicator, a combination of the following
is required: - CORRECT ANSWER Training and temperament
The IAED enforces its code of ethics by withholding or revoking the certifications of those
who fail to agree to, or uphold, these standards - CORRECT ANSWER True
When faced with an ethical dilemma in the communication center, the ETC should FIRST: -
CORRECT ANSWER Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - CORRECT ANSWER Protocol
Why must the response to calls for service be standardized? What can happen if one caller is
provided a level of service that is different from that provided to another caller in a similar
situation? - CORRECT ANSWER By using the protocol, call-takers provide every
caller with the same level of care, regardless of the experience level of the call-taker. Without
such a protocol, the services provided by a communication center would be inconsistent and
untested.
Why would it be important for any single employee to be able to assume all emergency
telecommunication roles, depending on the situation? How can you better prepare yourself to
assume any ETC role if needed. - CORRECT ANSWER So that if someone were to
call off or it were to be too bust, they can get help to callers in a timely manner. You can be
prepare yourself by asking to work both roles and maybe work somewhere where you work
both roles.
Why is it important to know the geography of the community you serve? - CORRECT
ANSWER So you can give the response teams clear directions and so fire and ems can
efficiently reach their destination while knowing their limits.
, What is an ethical dilemma? When and how can it occur? - CORRECT ANSWER An
ethical dilemma is when a choice needs to be made between two conflicting but morally
similar options. They occur when something in your own personal system of ethics and
values conflicts with policy, procedure, and protocol.
Wireless internet devices connect to the internet using: - CORRECT ANSWER Wi-Fi
Cell phone networks are divided into specific areas called cells, each has their own: -
CORRECT ANSWER Antenna
Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency calls should go to, based on
the caller's location. - CORRECT ANSWER True
What does the acronym TDD stand for? - CORRECT ANSWER Telecommunications
device for the deaf
What does the acronym VoIP stand for? - CORRECT ANSWER Voice over Internet
Protocol
The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called: - CORRECT ANSWER ALI (Automatic
location identification)
What does the acronym CAD stand for? - CORRECT ANSWER Computer-aided
dispatch
The total number of emergency calls had increased dramatically due to wireless technology. -
CORRECT ANSWER True
As an ETC, when you receive an emergency call from a cell phone, what information
accompanies the call and appears on the ANI/ALI display? What must you do to determine
the location of the call from a cell phone number? - CORRECT ANSWER When the
