SCOM FINAL EXAM REVIEW QUESTIONS WITH
COMPLETE SOLUTIONS
Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers Communication competence is engaging in
communication with others that is perceived to be both effective
and appropriate in a given context
Skills needed:
- Build knowledge (from experience and instruction)
- Develop skills
-Show sensitivity
- Commit to reflexiveness
Define ethnocentricism, cultural relativism, and multiculturalism
Correct Answers Ethnocentrism: Imposing your culture on
others
Cultural relativism: more accepting of other cultures
Multiculturalism: we should have a diversity of cultures
Define listening by its basic elements (comprehending,
retaining, and responding) Correct Answers Comprehending
- hearing sounds
- making sense of sounds: creating meaning
Retaining
- process of remembering
Responding
- verbal: giving confirmation
,- nonverbal: headnodding, laughing at jokes
Define persuasion Correct Answers A way of persuading
someone to change their mind
Define self-concept and describe how it is formed (reflected
appraisal, significant others, and society). Correct Answers
Self-concept: the sum total of everything that encompasses the
self-referntial term "me"
- Reflected appraisal: other people are your mirror
- Significant others: shape your concept of self
- Society: make numerous and consistent characterizations about
you
Define the basic communication elements contained in the
communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback). Correct Answers Channel: Medium through which
message travels
Sender: Initiator and encoder
Receiver: Decoder of message
Message: Stimulus that produces meaning
Encode: Puts idea into a spoken language
Decode: To translate written ideas
Context: The environment in which communication occurs
Fields of experience: Personal experiences accumulated over
lifetime
Noise: Any interference with effective transmission and
reception of messages
, - Physical noise: environmental distractions ex. poorly heated
room
- Physiological noise: sweaty palms
- Semantic noise: confusing word choice
Feedback: The receiver's verbal + nonverbal responses to
message
Define the general purpose, specific purpose, and central idea in
public speaking Correct Answers general purpose: identifies the
overall goal
Central Idea: identifies the main concept, point, issue or
conclusion
Specific purpose: concise and precise that encompasses both
general purpose and central idea
Define the three types of listening (informational, critical, and
empathic) Correct Answers Informational
- listening to comprehend + gain information
Critical
- being skeptical of what is said
Empathic
- listening to help form relationship
Define what culture is Correct Answers A learned set of
enduring values, beliefs, and practices that are shared by an
identifiable, large group of people with a common history
Describe the characteristics of an appropriate or effective oral
citation Correct Answers Initial citation of a source should be
COMPLETE SOLUTIONS
Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers Communication competence is engaging in
communication with others that is perceived to be both effective
and appropriate in a given context
Skills needed:
- Build knowledge (from experience and instruction)
- Develop skills
-Show sensitivity
- Commit to reflexiveness
Define ethnocentricism, cultural relativism, and multiculturalism
Correct Answers Ethnocentrism: Imposing your culture on
others
Cultural relativism: more accepting of other cultures
Multiculturalism: we should have a diversity of cultures
Define listening by its basic elements (comprehending,
retaining, and responding) Correct Answers Comprehending
- hearing sounds
- making sense of sounds: creating meaning
Retaining
- process of remembering
Responding
- verbal: giving confirmation
,- nonverbal: headnodding, laughing at jokes
Define persuasion Correct Answers A way of persuading
someone to change their mind
Define self-concept and describe how it is formed (reflected
appraisal, significant others, and society). Correct Answers
Self-concept: the sum total of everything that encompasses the
self-referntial term "me"
- Reflected appraisal: other people are your mirror
- Significant others: shape your concept of self
- Society: make numerous and consistent characterizations about
you
Define the basic communication elements contained in the
communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback). Correct Answers Channel: Medium through which
message travels
Sender: Initiator and encoder
Receiver: Decoder of message
Message: Stimulus that produces meaning
Encode: Puts idea into a spoken language
Decode: To translate written ideas
Context: The environment in which communication occurs
Fields of experience: Personal experiences accumulated over
lifetime
Noise: Any interference with effective transmission and
reception of messages
, - Physical noise: environmental distractions ex. poorly heated
room
- Physiological noise: sweaty palms
- Semantic noise: confusing word choice
Feedback: The receiver's verbal + nonverbal responses to
message
Define the general purpose, specific purpose, and central idea in
public speaking Correct Answers general purpose: identifies the
overall goal
Central Idea: identifies the main concept, point, issue or
conclusion
Specific purpose: concise and precise that encompasses both
general purpose and central idea
Define the three types of listening (informational, critical, and
empathic) Correct Answers Informational
- listening to comprehend + gain information
Critical
- being skeptical of what is said
Empathic
- listening to help form relationship
Define what culture is Correct Answers A learned set of
enduring values, beliefs, and practices that are shared by an
identifiable, large group of people with a common history
Describe the characteristics of an appropriate or effective oral
citation Correct Answers Initial citation of a source should be
