guest services gold- golden opportunities
ACTUAL QUESTIONS AND CORRECT
ANSWERS
recovery - correct answers✅✅turn it around
personalization - correct answers✅✅provide personal experience
knowledge - correct answers✅✅be in the know
passion - correct answers✅✅inspire others
commitment - correct answers✅✅be all in
inclusion - correct answers✅✅include everyone
personality - correct answers✅✅be yourself
guest recovery - correct answers✅✅taking a service and turning it around tocreate a positive
outcome that strengthens the relationship with the guest.
excellent service - correct answers✅✅our property should be concerned about the types of
stories our guest share with family and friends because excellent service will bring in more
business than any marketing tool, while poor service will resul t in lost revenue
seamless - correct answers✅✅providing seamless guest service means being committed to
working as a team
important - correct answers✅✅treat a guest as an important visitor
, valued - correct answers✅✅make guest feel valued
respected - correct answers✅✅provide for my needs with dignity and respect
special - correct answers✅✅make guest feel special throughout their stay
____________ and actively listen - correct answers✅✅smile
make guest feel - correct answers✅✅special
treat guest as ___________ - correct answers✅✅individuals
meet guest___________________ - correct answers✅✅expectations
remember, personal ______ counts. - correct answers✅✅apperance
wear your __________ __________ - correct answers✅✅name tag
be __________________ at all times - correct answers✅✅polite
the 4th reason guest never return to your property - correct answers✅✅never return to your
city
the 3rd reason guest never return to your property - correct answers✅✅like to stay at a
different location
the 2nd reason guest never return to your property - correct answers✅✅prefer the
competition
ACTUAL QUESTIONS AND CORRECT
ANSWERS
recovery - correct answers✅✅turn it around
personalization - correct answers✅✅provide personal experience
knowledge - correct answers✅✅be in the know
passion - correct answers✅✅inspire others
commitment - correct answers✅✅be all in
inclusion - correct answers✅✅include everyone
personality - correct answers✅✅be yourself
guest recovery - correct answers✅✅taking a service and turning it around tocreate a positive
outcome that strengthens the relationship with the guest.
excellent service - correct answers✅✅our property should be concerned about the types of
stories our guest share with family and friends because excellent service will bring in more
business than any marketing tool, while poor service will resul t in lost revenue
seamless - correct answers✅✅providing seamless guest service means being committed to
working as a team
important - correct answers✅✅treat a guest as an important visitor
, valued - correct answers✅✅make guest feel valued
respected - correct answers✅✅provide for my needs with dignity and respect
special - correct answers✅✅make guest feel special throughout their stay
____________ and actively listen - correct answers✅✅smile
make guest feel - correct answers✅✅special
treat guest as ___________ - correct answers✅✅individuals
meet guest___________________ - correct answers✅✅expectations
remember, personal ______ counts. - correct answers✅✅apperance
wear your __________ __________ - correct answers✅✅name tag
be __________________ at all times - correct answers✅✅polite
the 4th reason guest never return to your property - correct answers✅✅never return to your
city
the 3rd reason guest never return to your property - correct answers✅✅like to stay at a
different location
the 2nd reason guest never return to your property - correct answers✅✅prefer the
competition
