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WGU C235 TRAINING AND DEVELOPMENT
EXAM
ALL 250 QUESTIONS AND CORRECT VERIFIED SOLUTIONS 2025 UPDATE
Q: Analyze how training and development is strategically important in an organization. -
ANSWER-The basic aim of training and development programs is to help the organization
achieve its mission and goals by improving individual and ultimately, organizational
performance.
Q: Differentiate between training and development. - ANSWER-Training is generally regarded as
an organization's planned effort to facilitate employees' learning of job-related knowledge,
skills, and competencies for the current job. Development has a more long-term focus
represented by formal education, job experiences, relationships and assessments of personality
and abilities that help employees prepare for future jobs.
Q: What are the steps of the ADDIE model of training and development. - ANSWER-analysis,
design, development, implementation, and evaluation
Q: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination in
employment against persons age 40 and over. It prohibits disparate treatment where the
employer consciously considers age to be a factor in hiring decisions, with certain exceptions for
public safety jobs (pilots, bus drivers).
Q: Civil Rights Act. - ANSWER-Law prohibits discrimination in employment practices on the basis
of race, color, national origin, religion and sex.
Q: Americans with Disabilities Act - ANSWER-A law that states an employer may not
discriminate against either an applicant or a current employee because he or she was previously
disabled or appears to be disabled. The key question is whether or not the person can perform
the "essential job functions" after the employer makes "reasonable accommodations."
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Q: Copyright Act - ANSWER-Prohibits printing, duplication, distribution, or vending copies to
another's literacy, artistic, other creative expression except under certain circumstances.
Q: What are the two traditional approaches to the development of competency models? -
ANSWER-Trainers have focused on the development of skills and educators have focused on the
transmission of knowledge.
Q: What are the limiations with each of these approaches? - ANSWER-Competency models
suggest that both of these approaches are too narrow in that effective behavior in any job
requires a combination of skills, knowledge, and other characteristics.
Q: What are the 4 competency stages? - ANSWER-Acquiring, applying, mastering and
influencing
Q: What two actions are performed to develop a competency model? - ANSWER-(1)
Determining traits of employees who hold that positions(2) Identify the organizations
topperforming performers (in that role)
Q: What are the competencies a trainer must possess. (see topic 5.6) - ANSWER-1) Training
expert (2) SME(3) Consultant (4) Communications expert
Q: What are the three levels of needs assessment. - ANSWER-Organization analysis, task level
and person level
Q: What main goal of conducting an organizational level needs assessment - ANSWER-The main
goal is to look at the vision and future direction and determine the workforce needs of the
future.
Q: What main goal of conducting an task level needs assessment - ANSWER-Analysts are
concerned with what needs to be taught in a training program and how certain skills and
knowledge translate into task performance.
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Q: What main goal of conducting an person level needs assessment - ANSWER-Here the focus is
on individual employees and how well they perform their jobs.
Q: What is the best method to determine the effectiveness of a training program -
ANSWERAssign some trainees randomly to an experimental group and leave the rest in a control
group that will receive no training
Q: What are the five principles for the design of training for adult learners - ANSWER-1. Need to
know "the why" for any training they are asked to undertake2. Need to be self-directed in their
learning3. Bring extensive work-related experiences into the training, which needs to be
acknowledged4. Enter the training with a problem-centered approach to learning and seek
immediate application5. Learn best through "Praxis," a Greek word meaning "action with
reflection". This suggests that actual member of repetitions may be less important for adult's
learners than the opportunity to reflect back and analyze the impact of actions taken.
Q: Descirbe each of the 4 learning styles - ANSWER-Diverger, Assimilator, Converger &
Accommodator
Q: Diverger - ANSWER-Concrete experience & reflective observation. (A person who learns by
feeling or observing)
Q: Assimilator - ANSWER-Reflective observation & abstract conceptualization. (A person who
learns by observing and thinking)
Q: Converger - ANSWER-Abstract conceptualization & active experimentation. (thinking and
doing)
Q: Accommodator - ANSWER-Active experimentation & concrete experience (doing & feeling) Q:
How does the Gestalt learning" theory influence the design of training - ANSWER-The Gestalt
learning theory influence the design of training because trainees need to know "the why" of the
3
WGU C235 TRAINING AND DEVELOPMENT
EXAM
ALL 250 QUESTIONS AND CORRECT VERIFIED SOLUTIONS 2025 UPDATE
Q: Analyze how training and development is strategically important in an organization. -
ANSWER-The basic aim of training and development programs is to help the organization
achieve its mission and goals by improving individual and ultimately, organizational
performance.
Q: Differentiate between training and development. - ANSWER-Training is generally regarded as
an organization's planned effort to facilitate employees' learning of job-related knowledge,
skills, and competencies for the current job. Development has a more long-term focus
represented by formal education, job experiences, relationships and assessments of personality
and abilities that help employees prepare for future jobs.
Q: What are the steps of the ADDIE model of training and development. - ANSWER-analysis,
design, development, implementation, and evaluation
Q: Age Discrimination in Employment Act - ANSWER-Law that prohibits discrimination in
employment against persons age 40 and over. It prohibits disparate treatment where the
employer consciously considers age to be a factor in hiring decisions, with certain exceptions for
public safety jobs (pilots, bus drivers).
Q: Civil Rights Act. - ANSWER-Law prohibits discrimination in employment practices on the basis
of race, color, national origin, religion and sex.
Q: Americans with Disabilities Act - ANSWER-A law that states an employer may not
discriminate against either an applicant or a current employee because he or she was previously
disabled or appears to be disabled. The key question is whether or not the person can perform
the "essential job functions" after the employer makes "reasonable accommodations."
1
,Page 2 of 18
Q: Copyright Act - ANSWER-Prohibits printing, duplication, distribution, or vending copies to
another's literacy, artistic, other creative expression except under certain circumstances.
Q: What are the two traditional approaches to the development of competency models? -
ANSWER-Trainers have focused on the development of skills and educators have focused on the
transmission of knowledge.
Q: What are the limiations with each of these approaches? - ANSWER-Competency models
suggest that both of these approaches are too narrow in that effective behavior in any job
requires a combination of skills, knowledge, and other characteristics.
Q: What are the 4 competency stages? - ANSWER-Acquiring, applying, mastering and
influencing
Q: What two actions are performed to develop a competency model? - ANSWER-(1)
Determining traits of employees who hold that positions(2) Identify the organizations
topperforming performers (in that role)
Q: What are the competencies a trainer must possess. (see topic 5.6) - ANSWER-1) Training
expert (2) SME(3) Consultant (4) Communications expert
Q: What are the three levels of needs assessment. - ANSWER-Organization analysis, task level
and person level
Q: What main goal of conducting an organizational level needs assessment - ANSWER-The main
goal is to look at the vision and future direction and determine the workforce needs of the
future.
Q: What main goal of conducting an task level needs assessment - ANSWER-Analysts are
concerned with what needs to be taught in a training program and how certain skills and
knowledge translate into task performance.
2
, Page 3 of 18
Q: What main goal of conducting an person level needs assessment - ANSWER-Here the focus is
on individual employees and how well they perform their jobs.
Q: What is the best method to determine the effectiveness of a training program -
ANSWERAssign some trainees randomly to an experimental group and leave the rest in a control
group that will receive no training
Q: What are the five principles for the design of training for adult learners - ANSWER-1. Need to
know "the why" for any training they are asked to undertake2. Need to be self-directed in their
learning3. Bring extensive work-related experiences into the training, which needs to be
acknowledged4. Enter the training with a problem-centered approach to learning and seek
immediate application5. Learn best through "Praxis," a Greek word meaning "action with
reflection". This suggests that actual member of repetitions may be less important for adult's
learners than the opportunity to reflect back and analyze the impact of actions taken.
Q: Descirbe each of the 4 learning styles - ANSWER-Diverger, Assimilator, Converger &
Accommodator
Q: Diverger - ANSWER-Concrete experience & reflective observation. (A person who learns by
feeling or observing)
Q: Assimilator - ANSWER-Reflective observation & abstract conceptualization. (A person who
learns by observing and thinking)
Q: Converger - ANSWER-Abstract conceptualization & active experimentation. (thinking and
doing)
Q: Accommodator - ANSWER-Active experimentation & concrete experience (doing & feeling) Q:
How does the Gestalt learning" theory influence the design of training - ANSWER-The Gestalt
learning theory influence the design of training because trainees need to know "the why" of the
3
