Page 1 of 36
SHRM Certification Exam ALL QUESTIONS
AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: HR management decides to create a shared services center for career development
counseling. Several months later, management notes a high turnover in HR offices throughout
the organization. What is the most likely reason for this outcome? - ANSWER-Poor
management of the extended effects of an organizational change.
QUESTION: Senior management at a company has determined that it must speed up production
of its most popular product. Doing so will involve changing some of the company's production
processes. Why should HR conduct employee focus groups before a project plan is finalized? -
ANSWER-To encourage employees to ask questions and express their reactions.
QUESTION: What type of law is based on written codes such as laws, rules and regulations? -
ANSWER-Civil Law
QUESTION: How are OD intervention strategies generally characterized? - ANSWER-Structural,
Interpersonal, or technological SIT
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, Page 2 of 36
QUESTION: During a non-work group lunch, an HR person overhears an HR colleague discussing
a recent new hire's previous job experiences. The information is not sensitive nor was the
intention malicious. What should the HR person do? - ANSWER-Remind the colleague later that
it is not ethical to divulge confidential information.
QUESTION: A mid-sized software organization is preparing to acquire two smaller software
firms. The organizations that are being acquired will work both individually and collaboratively
on new project lines with multiple dual roles. All three organizations are currently competitors
with strong opinions about their competition's competencies. Which OD intervention strategy
should be used to manage the change to dual reporting roles post-acquisition? - ANSWER-
Structural strategy
Q; How can compensation and benefits technology improve a multinational enterprise's
regulatory compliance? - ANSWER-Automated record keeping and specialized reporting.
QUESTION: After conducting a reference background check, HR discovers that a leading
candidate misrepresented dates of previous employment both on the resume and the job
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, Page 3 of 36
application. What should happen after learning this information? - ANSWER-Do not extend an
offer of employment.
QUESTION: Based on upstream/downstream metaphor for resolving
standardization/localization dilemma, what is likely to be driven by the global corporation? -
ANSWER-Goal setting
QUESTION: What are the three pillars that form the foundation of an effective corporate social
responsibility (CSR) strategy? - ANSWER-Compliance, ethics, governance. For these elements to
create an effective foundation for CSR strategic implementation, they all need the active
support of upper management and a corporate culture that sees sustainability as central to its
identity, both as a strategic goal and an ethical imperative.
QUESTION: A training and development department is analyzing performance reviews to
determine program needs. What type of assessment is the training and development
department conducting? - ANSWER-Individual. Individual assessments focus on how employees
perform their jobs. An individual assessment can also be done by interviewing the employees or
surveying them to find out where they need improvement.
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, Page 4 of 36
QUESTION: HR has been asked to target and identify how to improve employee performance.
This will necessitate examining current organizational competencies against those needed in
the future and reconciling the differences. What process would help HR to make these
determinations? - ANSWER-Workforce analysis - would allow HR to mine employee data,
evaluate the internal environment, and help to identify the steps necessary to improve
employee performance.
QUESTION: An employee life cycle describes all of the activities associated with an employee's
tenure in the organization. What is the first phase in the employee life cycle? - ANSWER-
Recruitment and selection. Recruitment and selection initiates the employer-employee
relationship and begins the employee's life cycle.
QUESTION: What is the foundation for building an employment brand? - ANSWER-Principles of
marketing. Job candidates need to be approached in much the same way as prospective
customers: carefully identified and targeted, attracted to the company and what it has to offer,
and sold on the job.
QUESTION: What does OSHA's General Duty Clause require? - ANSWER-That employers must
provide work environments free of recognized hazards to safety. The General Duty Clause of
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SHRM Certification Exam ALL QUESTIONS
AND VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR
QUESTION: HR management decides to create a shared services center for career development
counseling. Several months later, management notes a high turnover in HR offices throughout
the organization. What is the most likely reason for this outcome? - ANSWER-Poor
management of the extended effects of an organizational change.
QUESTION: Senior management at a company has determined that it must speed up production
of its most popular product. Doing so will involve changing some of the company's production
processes. Why should HR conduct employee focus groups before a project plan is finalized? -
ANSWER-To encourage employees to ask questions and express their reactions.
QUESTION: What type of law is based on written codes such as laws, rules and regulations? -
ANSWER-Civil Law
QUESTION: How are OD intervention strategies generally characterized? - ANSWER-Structural,
Interpersonal, or technological SIT
1
, Page 2 of 36
QUESTION: During a non-work group lunch, an HR person overhears an HR colleague discussing
a recent new hire's previous job experiences. The information is not sensitive nor was the
intention malicious. What should the HR person do? - ANSWER-Remind the colleague later that
it is not ethical to divulge confidential information.
QUESTION: A mid-sized software organization is preparing to acquire two smaller software
firms. The organizations that are being acquired will work both individually and collaboratively
on new project lines with multiple dual roles. All three organizations are currently competitors
with strong opinions about their competition's competencies. Which OD intervention strategy
should be used to manage the change to dual reporting roles post-acquisition? - ANSWER-
Structural strategy
Q; How can compensation and benefits technology improve a multinational enterprise's
regulatory compliance? - ANSWER-Automated record keeping and specialized reporting.
QUESTION: After conducting a reference background check, HR discovers that a leading
candidate misrepresented dates of previous employment both on the resume and the job
2
, Page 3 of 36
application. What should happen after learning this information? - ANSWER-Do not extend an
offer of employment.
QUESTION: Based on upstream/downstream metaphor for resolving
standardization/localization dilemma, what is likely to be driven by the global corporation? -
ANSWER-Goal setting
QUESTION: What are the three pillars that form the foundation of an effective corporate social
responsibility (CSR) strategy? - ANSWER-Compliance, ethics, governance. For these elements to
create an effective foundation for CSR strategic implementation, they all need the active
support of upper management and a corporate culture that sees sustainability as central to its
identity, both as a strategic goal and an ethical imperative.
QUESTION: A training and development department is analyzing performance reviews to
determine program needs. What type of assessment is the training and development
department conducting? - ANSWER-Individual. Individual assessments focus on how employees
perform their jobs. An individual assessment can also be done by interviewing the employees or
surveying them to find out where they need improvement.
3
, Page 4 of 36
QUESTION: HR has been asked to target and identify how to improve employee performance.
This will necessitate examining current organizational competencies against those needed in
the future and reconciling the differences. What process would help HR to make these
determinations? - ANSWER-Workforce analysis - would allow HR to mine employee data,
evaluate the internal environment, and help to identify the steps necessary to improve
employee performance.
QUESTION: An employee life cycle describes all of the activities associated with an employee's
tenure in the organization. What is the first phase in the employee life cycle? - ANSWER-
Recruitment and selection. Recruitment and selection initiates the employer-employee
relationship and begins the employee's life cycle.
QUESTION: What is the foundation for building an employment brand? - ANSWER-Principles of
marketing. Job candidates need to be approached in much the same way as prospective
customers: carefully identified and targeted, attracted to the company and what it has to offer,
and sold on the job.
QUESTION: What does OSHA's General Duty Clause require? - ANSWER-That employers must
provide work environments free of recognized hazards to safety. The General Duty Clause of
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