AMZL QUESTIONS AND ANSWERS
Stand Up - Answer -Safety tip, success story, standard work tip, quality tip, volume plan
of the day, high level productivity from previous day, site announcements, safety
stretches.
ABC's - Answer -Acts, behavior, conditions
How many key metrics are there on the WW scorecard? - Answer -16
What does GSOC stand for? - Answer -Global security operations center
Why was AMZL created? - Answer -Capacity, customer experience, innovation
Why do we have a safety program? - Answer -Benefit people, reduce costs & comply
with the law
The parking lot is for unanswered questions - Answer -True
What tool is used to collect feedback across all aspects of our driver's experience? -
Answer -In app questions (IAQ)
VOA comments should be responded within - Answer -24 hours
Which is a metric in the safety category in the WW scorecard? - Answer -Serious
incident rate
Your role as a leader is - Answer -Inclusive manager
How do you strategically plan for your success? - Answer -Owning your own
development
What's the first aspect of bridging a metric? - Answer -Know the goal
Leaders are owners- you own... - Answer -The physical station, making the best
decisions, escalating issues when you need help
If something isn't as good as it could be... - Answer -Fix it
We are willing to make long term investments, sometimes... - Answer -at the expense
of short term gains
What policy can we consult to protect Amazon's reputation? - Answer -Social media
What is the focus of ACES? - Answer -Bench marking & standards
, Owners never say... - Answer -That's not my job
Why standard work? - Answer -Give employees the tools and clear guidelines to
effectively perform
Meaningful inspection, utilization of tools and adaptation of standard leads to... -
Answer -continuous improvement
Which tool helps us focus on bench marking standards? - Answer -Standard work
checklist
What is the intent of bench mark audits? - Answer -To find and eliminate gaps in
performance
Why is it important to identify individual and group strengths? - Answer -To do what you
are good at and work on what you are not
Who is the doctor in the doctor/nurse relationship? - Answer -The associate
Amazon connections best represents which leadership principal? - Answer -Hire &
develop the best
Which are the 3 key measurable of Amazon connections - Answer -Engagements,
culture & safety
What tool do we use to verify or check associate punches? - Answer -MyTime
Who can see who answered connections question? - Answer -They're private
How many breaks are required for a 10 hr to 12 hr shift - Answer -3
This is a "blast" communication tool to quickly communicate with associate - Answer -
Call Em All
Which position is responsible for printing badges for drivers? - Answer -Driver Trainer
Leaders use this metric to understand how Amazonians feel about their organization
and course
correct if needed - Answer -Engagement index
DNR - Answer -Did not receive
PNOV - Answer -Parcel not on van
The standard work checklist can be found where? - Answer -Station command center
Stand Up - Answer -Safety tip, success story, standard work tip, quality tip, volume plan
of the day, high level productivity from previous day, site announcements, safety
stretches.
ABC's - Answer -Acts, behavior, conditions
How many key metrics are there on the WW scorecard? - Answer -16
What does GSOC stand for? - Answer -Global security operations center
Why was AMZL created? - Answer -Capacity, customer experience, innovation
Why do we have a safety program? - Answer -Benefit people, reduce costs & comply
with the law
The parking lot is for unanswered questions - Answer -True
What tool is used to collect feedback across all aspects of our driver's experience? -
Answer -In app questions (IAQ)
VOA comments should be responded within - Answer -24 hours
Which is a metric in the safety category in the WW scorecard? - Answer -Serious
incident rate
Your role as a leader is - Answer -Inclusive manager
How do you strategically plan for your success? - Answer -Owning your own
development
What's the first aspect of bridging a metric? - Answer -Know the goal
Leaders are owners- you own... - Answer -The physical station, making the best
decisions, escalating issues when you need help
If something isn't as good as it could be... - Answer -Fix it
We are willing to make long term investments, sometimes... - Answer -at the expense
of short term gains
What policy can we consult to protect Amazon's reputation? - Answer -Social media
What is the focus of ACES? - Answer -Bench marking & standards
, Owners never say... - Answer -That's not my job
Why standard work? - Answer -Give employees the tools and clear guidelines to
effectively perform
Meaningful inspection, utilization of tools and adaptation of standard leads to... -
Answer -continuous improvement
Which tool helps us focus on bench marking standards? - Answer -Standard work
checklist
What is the intent of bench mark audits? - Answer -To find and eliminate gaps in
performance
Why is it important to identify individual and group strengths? - Answer -To do what you
are good at and work on what you are not
Who is the doctor in the doctor/nurse relationship? - Answer -The associate
Amazon connections best represents which leadership principal? - Answer -Hire &
develop the best
Which are the 3 key measurable of Amazon connections - Answer -Engagements,
culture & safety
What tool do we use to verify or check associate punches? - Answer -MyTime
Who can see who answered connections question? - Answer -They're private
How many breaks are required for a 10 hr to 12 hr shift - Answer -3
This is a "blast" communication tool to quickly communicate with associate - Answer -
Call Em All
Which position is responsible for printing badges for drivers? - Answer -Driver Trainer
Leaders use this metric to understand how Amazonians feel about their organization
and course
correct if needed - Answer -Engagement index
DNR - Answer -Did not receive
PNOV - Answer -Parcel not on van
The standard work checklist can be found where? - Answer -Station command center
