CPHQ EXAM, QUESTIONS WITH
ACCURATE ANSWERS |2025\2026!!
CPHQ Exam @ 2025
The primary reason to analyze customer satisfaction surveys is to:
A. Provide data for the quality improvement program
B. Meet pay for performance requirements
C. Identify how perceptions relate to services provided
D. Assist with evaluation of employee performance
C. Identify how perceptions relate to services provided
One important driver of patient dissatisfaction in health care over the past
decade has been:
A. Introduction of online services
B. Lack of communication between physicians and patients
C. Rise in income inequality
D. Improvement of customer care in other service industries
C. transactional
D. transformational
A. Autocratic
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger
A. anger
All styles are important for different situations an organization may find itself in at any
given point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
A. autocratic
, Barrier to system change: Relying too heavily on past
A physician who has a high mortality rate compared to others in a facility should
first be:
A. Counseled by the department chairperson
B. Evaluated by the ongoing professional practice evaluation (OPPE) and focused
professional
evaluation (FPPE) committee
C. Suspended until further action can be determined in the interest of patient safety
D. Subjected to more in depth review of cases
D. Subjected to more in depth review of cases
To decrease costs, the hospital has hired outside consultants to perform many of its
tasks. There are concerns the performance of many of the consultants does not meet
the state's standards for the hospital's operation. What is the healthcare professional's
role in this situation?
A. Create simulated activities to test the consultants and see if they are meeting the
standards
B. Develop educational programs to assist the consultants and ensure the standards
are met
C. Supply the consultants with information about state standards and ensure full
compliance
D. Review activities of the consultants and report the results to the hospital
administration
D. Review activities of the consultants and report the results to the hospital
administration
Which of the following should be included in an annual report to the governing body?
A. Meeting minutes
B. Team achievements
C. Incident/occurrence reports
D. Physician peer reviews
B. Team achievements
ACCURATE ANSWERS |2025\2026!!
CPHQ Exam @ 2025
The primary reason to analyze customer satisfaction surveys is to:
A. Provide data for the quality improvement program
B. Meet pay for performance requirements
C. Identify how perceptions relate to services provided
D. Assist with evaluation of employee performance
C. Identify how perceptions relate to services provided
One important driver of patient dissatisfaction in health care over the past
decade has been:
A. Introduction of online services
B. Lack of communication between physicians and patients
C. Rise in income inequality
D. Improvement of customer care in other service industries
C. transactional
D. transformational
A. Autocratic
Which of the following is NOT part of the seven steps to the Kubler
Ross Change
Curve model?
A. shock
B. experiment
C. anger
A. anger
All styles are important for different situations an organization may find itself in at any
given point in time. Which of the following leadership styles is best when
an organization is in crisis mode?
A. autocratic
B. empowering
A. autocratic
, Barrier to system change: Relying too heavily on past
A physician who has a high mortality rate compared to others in a facility should
first be:
A. Counseled by the department chairperson
B. Evaluated by the ongoing professional practice evaluation (OPPE) and focused
professional
evaluation (FPPE) committee
C. Suspended until further action can be determined in the interest of patient safety
D. Subjected to more in depth review of cases
D. Subjected to more in depth review of cases
To decrease costs, the hospital has hired outside consultants to perform many of its
tasks. There are concerns the performance of many of the consultants does not meet
the state's standards for the hospital's operation. What is the healthcare professional's
role in this situation?
A. Create simulated activities to test the consultants and see if they are meeting the
standards
B. Develop educational programs to assist the consultants and ensure the standards
are met
C. Supply the consultants with information about state standards and ensure full
compliance
D. Review activities of the consultants and report the results to the hospital
administration
D. Review activities of the consultants and report the results to the hospital
administration
Which of the following should be included in an annual report to the governing body?
A. Meeting minutes
B. Team achievements
C. Incident/occurrence reports
D. Physician peer reviews
B. Team achievements
