Salesforce Admin Certification CM 4223 PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+<recent version>

Salesforce Admin Certification CM 4223 PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+&lt;recent version&gt; 1) User License - ANSWER User License Determines the baseline of features that the user can access. 2) Permission Set - ANSWER A collection of settings and permissions that give users access to various tools and functions. The settings and permissions in permission sets are also found in profiles, but permission sets extend users' functional access without changing their profiles 3) Profile - ANSWER Defines how users access objects and data and what they can do within the application When you create users, each one gets a profile. 4) 2 reasons you can't deactivate a user - ANSWER User is a recipient of workflow email, user is a customer community administrator 5) Admin can't change Created Date field- why? - ANSWER It's a system audit field and can't be changed without logging a case 6) Need to store CC account numbers. 2 ways to enhance security - ANSWER Create encrypted text field. Update field level security settings 7) What feature allows same picklist fields for different teams? - ANSWER Record Types 8) What should you update to support different stage values for opportunities? - ANSWER Sales processes 9) Too many record types for all profiles- need to bypass choosing a record type every time - ANSWER User updates default record type in My Settings / Remove record types from users' profiles 10) Customer support wants a different page layout for closing cases - ANSWER New page layout called Case Close Page Layout 11) What is a formula field - ANSWER Read only field showing a value computed by an admin-defined formula: Number, currency, percent, date, date-time, checkbox, text 12) What is a custom object - ANSWER a user-created object having five standard fields 13) What is a roll up summary field - ANSWER Custom object field that compiles values from related records or related lists. Creates a value in a Master Record by looking at fields in a detail record. Master-Detail only. 14) Lookup field - ANSWER One to many relationship, Links two objects together. No effect on deletion or security. Lookup relationships are similar to master-detail relationships, except they do not support sharing or roll-up summary fields. With a lookup relationship, you can: Link two different objects or Link an object with itself (with the exception of the user object; see Hierarchical). 15) one-to-many relationship - ANSWER Many child objects to one parent object, Example: Country to cities. Relationships can be Master-Detail, Lookup, Self, Hierarchical 16) Benefit of using Trusted IP ranges - ANSWER logging in on a trusted IP address doesn't require ID verification 17) Where do you change password expiration time? - ANSWER Profiles 18) Limit report visibility - ANSWER Save in a folder shared only with viewers 19) How can you tell who added a field to an account page layout? - ANSWER Setup audit trail 20) Private sharing model: narrow visibility of cases to one team - ANSWER Create the case teams and use case assignment rules 21) Custom object: some need read / write and some need read only. - ANSWER Set object organization wide defaults to Public read / write, Give one group Profile R/W permission and the other profile read only permission 22) a Team can't see an object's tab what 2 settings to check? - ANSWER Team profiles, Team permission sets 23) Prevent users from selecting the wrong record type - ANSWER Remove the record type as an Assigned record type in profiles and/or permission sets 24) Admin can't share a report folder - ANSWER folder set to private 25) What are sharing rules - ANSWER Gives users special access my making exceptions to org-wide settings. Extends sharing access to public groups, roles or territories 26) Role Hierarchy - ANSWER use with sharing settings to determine the level of access that users have to data. Roles in hierarchy affect components like records or reports 27) Org-wide sharing default - ANSWER OWD- default access level for all object record sharing across the org. Can be set separately for custom objects like assets campaigns, cases and accounts plus contracts. 28) How to avoid duplicate account numbers when importing external data - ANSWER Create a unique external ID field on accounts in SF for matching 29) What profile permission is needed to import and export - ANSWER API enabled, and Modify All for objects that need importing or exporting 30) require data to be entered in a field when stage changes? - ANSWER Validation rule 31) Need to mass delete lead records- best practice before you do that - ANSWER Weekly data export / export a report to archive data before deletion 32) How long do things stay in the recycle bin? - ANSWER 15 days 33) Mass standardization of data, e.g., "country" fields to ISO codes - ANSWER Mass update addresses 34) What set of SF records is exported by "Export All" option - ANSWER Records for a specific object including ones in the recycle bin 35) What two values can Import Wizard use to find matching records? - ANSWER Account name, Site fields 36) What option shows users the fields they must fill in? - ANSWER Page Layout required fields 37) What is lookup filter - ANSWER admin settings that restrict values seen in the lookup dialog, lookup results, master-detail and hierarchical relationship fields 38) What is data import wizard - ANSWER Tool that imports data to standard objects like Accounts, contacts, leads, solutions. 50K at a time 39) What is validation rule - ANSWER formula that verifies that the data you enter meets criteria you set before it can be saved 40) Data Loader vs import wizard - ANSWER DL: 50 K to 5 million records, can set auto schedule, exports for backup. Import Wiz: less than 50K, prevents dupes by uploading records according to account name, site, contact email address or lead email address 41) CSV - ANSWER accepted by both DL and Imp Wiz 42) Create an additional sales process - ANSWER Create a sales process for each team / product. Create new opportunity record(s) with unique page layout for different teams 43) Reps forget to add products to opportunities - ANSWER Enable opportunity setting to prompt reps to add them 44) What is the maximum file size using the standard interface? - ANSWER 2gb 45) Queues can be created on what type of objects? - ANSWER Cases, leads, orders, custom objects, service contracts, & knowledge article versions 46) What is the difference b/w formula & lookup fields in regards to pulling related data? - ANSWER formula fields can pull data from parent records and display on a child record, whereas roll up summary fields collect values from child records and display them on a parent 47) What components can be selected to display in a Home Page Layout? - ANSWER Items to Approve, Tasks, Calendar, and Dashboard Snapshot 48) How does Time-Based Workflow impact my existing records? - ANSWER Workflow rules are not triggered retroactively. If you create a rule now, the rules are not applied to previously created records. 49) Are there any restrictions for Time-Based Workflow? - ANSWER Yes, it's not possible to configure a time-dependent workflow action that's set to evaluate criteria "Every time a record is created or edited." 50) What "mass" options are available under data management? - ANSWER transfer, transfer approval requests, reassign opportunity teams, update addresses 51) What objects can Data Import Wizard import? - ANSWER accounts, contacts, leads, solutions & custom objects. NOT cases 52) To help prevent duplicates, Salesforce provides Standard Matching Rules for which objects? (select 3) - ANSWER accounts, leads, contacts 53) True or False: A Lookup Relationship cannot be established between an object and itself, such as a Lookup Field to Contact on the Contact object. - ANSWER Lookup fields link two objects together. You can link an object with itself (there is an exception to this - you cannot add a Lookup field to User on the User object, but will have to instead use a Hierarchical field for that scenario) 54) What does Similar Opportunities do? - ANSWER This feature allows users to find Closed/Won opportunities that match the attributes of an opportunity they're currently working on, so they can quickly access information that might help them close their open deals. 55) Which statement is true regarding Record Types? - ANSWER Users can view records assigned to any record type. As a result, a page layout is assigned to every record type on a user's profile. A record type assignment on a user's profile or permission set doesn't determine whether a user can view a record with that record type. The record type assignment simply specifies that the user can use that record type when creating or editing a record. 56) Page layout assignments are specified in profiles only—they're not available in permission sets. (T/F) - ANSWER When a permission set specifies a custom record type, users with that permission set get the page layout assignment that's specified for that record type in their profile. (In profiles, page layout assignments are specified for every record type, even when record types aren't assigned.)