CIST 1122 Exam Questions and Answers Latest Update 2025-2026
Timothy works in the graphic arts departments and has received approval to upgrade his video
card. The card has arrived, and you are ready to begin the upgrade.
To ensure your personal safety, which of the following should you do FIRST? - Answers
Disconnect power
Your U.S.-based company has recently purchased an old office building where employees are
being assigned to work. As you are setting up the employees' desktop computers, you come to
one location where the nearest wall outlet has only two prongs. All of the metal-enclosed
desktop computers have three-prong cords.
Which of the following is the BEST way to proceed with that particular desktop computer? -
Answers Find a different outlet that uses three prongs.
Of the following choices, which action could be most physically harmful to you? - Answers
Looking into the end of a fiber optic cable.
To improve the safety of your location and to comply with regulations regarding work
environments with hazardous materials, you have been assigned to assemble Material Safety
Data Sheets (MSDS) for all chemicals used in your shop.
How should you obtain these documents? - Answers Download them from the chemical
manufacturer's websites.
What is the purpose of an MSDS? - Answers To document how to safely handle and dispose of
hazardous materials.
The fan in a 450-Watt power supply is malfunctioning. What action should you take? - Answers
Remove and replace the power supply.
What is your top priority when responding to emergencies and hazardous situations? - Answers
Ensure the safety of people in the area.
Which of the following are safe methods of lifting heavy objects? (Select TWO.) - Answers Lift
with your legs, bend your knees with your back straight.
A technician works in a factory where there is a significant amount of EMI (electromagnetic
interference) emissions. Due to this EMI, several of the computers that control the factory's
manufacturing machines are unable to communicate with the network.
Which of the following network cabling options would be the BEST for reestablishing network
communications? - Answers Fiber Optic
Which of the following will help reduce the threat of static discharge when working on computer
hardware? (Select TWO.) - Answers Remain in physical contact with the server chassis at all
,times & Store unused components in static shielding bags.
You work for a store that sells and repairs computers. Due to the room's layout, while repairing
computers, you must walk from one side of the carpeted room to the other frequently.
Which of the following would BEST protect you from static electricity buildup? - Answers ESD
wrist strap
To prevent ESD when replacing internal computer components, you attach an anti-static wrist
strap to your wrist. Where should the other end be fastened? (Select TWO.) - Answers Metal
area on the computer case & anti-static mat
You work for a large company that has over 1000 computers. Each of these computes uses a
wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries.
When these batteries can no longer power the intended device, you must decide what to do with
them.
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST
way to deal with these batteries? - Answers They can be thrown in the trash.
Your company has a plan in place to upgrade each employee's laptop computer to a newer
model every three years. As a result, you often have old laptop batteries.
Unless otherwise dictated by your local authorities, which of the following is the BEST way to
deal with these types of batteries? - Answers They must be recycled
Which of the following components requires special disposal procedures to comply with
environmental guidelines? - Answers Notebook battery.
You are the PC technician for a company. An employee has gone to a meeting while you fix the
computer in her office. She accidentally left a report open next to her computer. It states that a
friend of yours in accounting will be submitted for review if their poor work performance
continues.
Which of the following is the BEST action to take? - Answers Ignore the paper and tell no one of
its contents.
As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details
how critical the issue is and how important it is to fix it as quickly as possible. Having seen this
same issue many times, you say to the customer, "Stop worrying. I know what I'm doing."
Which of the following professionalism principles is the technician failing to follow? - Answers
Avoid dismissing customer problems.
As you troubleshoot a problem during a customer appointment, you discover the problem is
directly related to the customer's actions.
, Which of the following is the BEST way to address the situation? - Answers Tactfully explain the
problem without accusing or judging the customer.
You have responded to a call from a customer who is having problems with his computer. After
troubleshooting the problem, you discover the switch on the power strip was off. After switching
it on, all of the components and their functionality return to normal.
Which of the following is the BEST way to explain the solution to the customer? - Answers "I
found this power strip switch in the off position. Now that it's on, it looks like everything is
working. It appears as though that was the problem. Can you confirm that the problem has been
resolved?"
You work at the IT help desk in your company. An employee calls to report a problem with her
workstation, and a service ticket is assigned to you. You respond to the service ticket
immediately and arrive at the employee's workstation within minutes. When you say hello, she
responds in Spanish. You realize that she only speaks Spanish, and you only speak English.
What should you do? - Answers Find an interpreter.
A Help Desk technician receives a call from a user who is unable to download new messages
from the company's email server. The technician tells the user to open a command prompt, ping
the email server, and check the SMTP and POP3 server IP addresses.
Which of the following mistakes did the technician make? - Answers The technician used jargon
that the user probably didn't understand.
A user asks you to perform a task that you do not know how to do and is not in the scope of
your job duties.
What is the BEST way to respond to this situation? - Answers Explain to the user that this is not
a task you can perform, but you will do your best to contact someone who can perform the task.
You are an IT technician for your company. A coworker calls your department and asks for help
fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you
unplug and then open the employee's computer.
As you begin to examine his computer, the employee begins to describe the steps he has taken
to install and troubleshoot the issue on his own. You examine all of the connectors and discover
that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How
stupid can this guy be?" but you restrain from making any comments.
At that moment, another coworker calls your cell phone. The ringing of the phone distracts your
thoughts, and while the owner of the computer is still explaining the troubleshooting steps
already completed, you quickly connect the power to the device and close the computer.
A quick test determines that the device is now working.
Timothy works in the graphic arts departments and has received approval to upgrade his video
card. The card has arrived, and you are ready to begin the upgrade.
To ensure your personal safety, which of the following should you do FIRST? - Answers
Disconnect power
Your U.S.-based company has recently purchased an old office building where employees are
being assigned to work. As you are setting up the employees' desktop computers, you come to
one location where the nearest wall outlet has only two prongs. All of the metal-enclosed
desktop computers have three-prong cords.
Which of the following is the BEST way to proceed with that particular desktop computer? -
Answers Find a different outlet that uses three prongs.
Of the following choices, which action could be most physically harmful to you? - Answers
Looking into the end of a fiber optic cable.
To improve the safety of your location and to comply with regulations regarding work
environments with hazardous materials, you have been assigned to assemble Material Safety
Data Sheets (MSDS) for all chemicals used in your shop.
How should you obtain these documents? - Answers Download them from the chemical
manufacturer's websites.
What is the purpose of an MSDS? - Answers To document how to safely handle and dispose of
hazardous materials.
The fan in a 450-Watt power supply is malfunctioning. What action should you take? - Answers
Remove and replace the power supply.
What is your top priority when responding to emergencies and hazardous situations? - Answers
Ensure the safety of people in the area.
Which of the following are safe methods of lifting heavy objects? (Select TWO.) - Answers Lift
with your legs, bend your knees with your back straight.
A technician works in a factory where there is a significant amount of EMI (electromagnetic
interference) emissions. Due to this EMI, several of the computers that control the factory's
manufacturing machines are unable to communicate with the network.
Which of the following network cabling options would be the BEST for reestablishing network
communications? - Answers Fiber Optic
Which of the following will help reduce the threat of static discharge when working on computer
hardware? (Select TWO.) - Answers Remain in physical contact with the server chassis at all
,times & Store unused components in static shielding bags.
You work for a store that sells and repairs computers. Due to the room's layout, while repairing
computers, you must walk from one side of the carpeted room to the other frequently.
Which of the following would BEST protect you from static electricity buildup? - Answers ESD
wrist strap
To prevent ESD when replacing internal computer components, you attach an anti-static wrist
strap to your wrist. Where should the other end be fastened? (Select TWO.) - Answers Metal
area on the computer case & anti-static mat
You work for a large company that has over 1000 computers. Each of these computes uses a
wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries.
When these batteries can no longer power the intended device, you must decide what to do with
them.
Unless otherwise dictated by your local authorities, which of the following would be the EASIEST
way to deal with these batteries? - Answers They can be thrown in the trash.
Your company has a plan in place to upgrade each employee's laptop computer to a newer
model every three years. As a result, you often have old laptop batteries.
Unless otherwise dictated by your local authorities, which of the following is the BEST way to
deal with these types of batteries? - Answers They must be recycled
Which of the following components requires special disposal procedures to comply with
environmental guidelines? - Answers Notebook battery.
You are the PC technician for a company. An employee has gone to a meeting while you fix the
computer in her office. She accidentally left a report open next to her computer. It states that a
friend of yours in accounting will be submitted for review if their poor work performance
continues.
Which of the following is the BEST action to take? - Answers Ignore the paper and tell no one of
its contents.
As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details
how critical the issue is and how important it is to fix it as quickly as possible. Having seen this
same issue many times, you say to the customer, "Stop worrying. I know what I'm doing."
Which of the following professionalism principles is the technician failing to follow? - Answers
Avoid dismissing customer problems.
As you troubleshoot a problem during a customer appointment, you discover the problem is
directly related to the customer's actions.
, Which of the following is the BEST way to address the situation? - Answers Tactfully explain the
problem without accusing or judging the customer.
You have responded to a call from a customer who is having problems with his computer. After
troubleshooting the problem, you discover the switch on the power strip was off. After switching
it on, all of the components and their functionality return to normal.
Which of the following is the BEST way to explain the solution to the customer? - Answers "I
found this power strip switch in the off position. Now that it's on, it looks like everything is
working. It appears as though that was the problem. Can you confirm that the problem has been
resolved?"
You work at the IT help desk in your company. An employee calls to report a problem with her
workstation, and a service ticket is assigned to you. You respond to the service ticket
immediately and arrive at the employee's workstation within minutes. When you say hello, she
responds in Spanish. You realize that she only speaks Spanish, and you only speak English.
What should you do? - Answers Find an interpreter.
A Help Desk technician receives a call from a user who is unable to download new messages
from the company's email server. The technician tells the user to open a command prompt, ping
the email server, and check the SMTP and POP3 server IP addresses.
Which of the following mistakes did the technician make? - Answers The technician used jargon
that the user probably didn't understand.
A user asks you to perform a task that you do not know how to do and is not in the scope of
your job duties.
What is the BEST way to respond to this situation? - Answers Explain to the user that this is not
a task you can perform, but you will do your best to contact someone who can perform the task.
You are an IT technician for your company. A coworker calls your department and asks for help
fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you
unplug and then open the employee's computer.
As you begin to examine his computer, the employee begins to describe the steps he has taken
to install and troubleshoot the issue on his own. You examine all of the connectors and discover
that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How
stupid can this guy be?" but you restrain from making any comments.
At that moment, another coworker calls your cell phone. The ringing of the phone distracts your
thoughts, and while the owner of the computer is still explaining the troubleshooting steps
already completed, you quickly connect the power to the device and close the computer.
A quick test determines that the device is now working.
