GUEST SERVICE PROFESSIONAL
CERTIFICATION ACTUAL 2025/26
QUESTIONS WITH 100% SOLVED
ANSWERS.
1 of 30
Term
a group of sports fans staying at your property asks you to
take their picture before leaving for a game at the local
sports arena. you discover their cameras batteries are
dead, the following statement is the best example
authentic guest services in this situation.
Give this one a try later!
partner with assemble employees to wish
maintenance to offer the the players luck as they
guest a set of leave for their first game.
replacement batteries.
, observe guest to identify
find resources available to
service they may not yet
help you offer guest service.
recognize they need.
Don't know?
2 of 30
Term
A bell person has worked for 5 yr. His property's
management and co-workers all consider him a guest
service champion. the following statement describes why
they feel that way.
Give this one a try later!
he he focuses solely on completing
follows all property rules exactly
assigned tasks
he consistently goes out
of his way to create great he avoids guest
guest interactions to maintain
service experiences efficiency
Don't know?
, 3 of 30
Term
the following statement is true about using about using
initiative when providing guest service
Give this one a try later!
ideas are best most ideas require significant
implemented by investment
management only
some of the best ideas
the best ideas are always
cost little to no money to
complex and time-
implement.
consuming
Don't know?
4 of 30
Term
the most important element of communicating with guests is
Give this one a try later!
showing guests you
making excuses understand the way they feel
listening to guests fixing guest issues
CERTIFICATION ACTUAL 2025/26
QUESTIONS WITH 100% SOLVED
ANSWERS.
1 of 30
Term
a group of sports fans staying at your property asks you to
take their picture before leaving for a game at the local
sports arena. you discover their cameras batteries are
dead, the following statement is the best example
authentic guest services in this situation.
Give this one a try later!
partner with assemble employees to wish
maintenance to offer the the players luck as they
guest a set of leave for their first game.
replacement batteries.
, observe guest to identify
find resources available to
service they may not yet
help you offer guest service.
recognize they need.
Don't know?
2 of 30
Term
A bell person has worked for 5 yr. His property's
management and co-workers all consider him a guest
service champion. the following statement describes why
they feel that way.
Give this one a try later!
he he focuses solely on completing
follows all property rules exactly
assigned tasks
he consistently goes out
of his way to create great he avoids guest
guest interactions to maintain
service experiences efficiency
Don't know?
, 3 of 30
Term
the following statement is true about using about using
initiative when providing guest service
Give this one a try later!
ideas are best most ideas require significant
implemented by investment
management only
some of the best ideas
the best ideas are always
cost little to no money to
complex and time-
implement.
consuming
Don't know?
4 of 30
Term
the most important element of communicating with guests is
Give this one a try later!
showing guests you
making excuses understand the way they feel
listening to guests fixing guest issues
