MANA 3318 Exam 3 QUESTIONS WITH ANSWERS,

MANA 3318 Exam 3 QUESTIONS WITH |\ |\ |\ |\ |\ |\




ANSWERS

Formal Power - CORRECT ANSWERS ✔✔based on an individual's
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position in an organization. (Coercive, Reward, legitimate)
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Personal Power - CORRECT ANSWERS ✔✔Power that is obtained
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from having personal attributes that others desire. (Expert,
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Referent)


Bases of Power (French and Raven) - CORRECT ANSWERS ✔✔1.
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Reward Power |\




2. Coercive Power
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3. Legitimate Power
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4. Expert Power
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5. Referent Power
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Reward Power - CORRECT ANSWERS ✔✔power that comes from
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the ability to provide rewards or favors
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Coercive Power - CORRECT ANSWERS ✔✔The ability of a manager
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to punish others (can include threats)
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,Legitimate Power - CORRECT ANSWERS ✔✔the ability to make a
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request and get a response due to the nature of the roles
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between two people. |\ |\




Expert Power - CORRECT ANSWERS ✔✔the ability to influence
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others due to expertise, special skill, or knowledge.
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Referent Power - CORRECT ANSWERS ✔✔the ability to influence
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others based upon others' identification with the person who has
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desirable resources or personal traits
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Which sources of power are more effective? - CORRECT
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ANSWERS ✔✔Personal over formal |\ |\ |\




Intergroup Sources of Power - CORRECT ANSWERS ✔✔- control of
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critical resources
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- control of strategic contingencies
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Control of critical resources - CORRECT ANSWERS ✔✔One group
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controls a resource desired by another group
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Control of strategic contingencies - CORRECT ANSWERS
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✔✔Activities that other groups depend on in order to complete
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their tasks
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Factors contributing to strategic contingencies - CORRECT
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ANSWERS ✔✔-Ability to cope with uncertainty
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,-High degree of centrality
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-Non-substitutability


Information Power - CORRECT ANSWERS ✔✔access to and control
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over important information
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Personal power (selfish) - CORRECT ANSWERS ✔✔power used for
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personal gain |\




Social power - CORRECT ANSWERS ✔✔power used to create
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motivation or to accomplish group goals |\ |\ |\ |\ |\




Kanter's Symbols of Power - CORRECT ANSWERS ✔✔1. Ability to
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intercede for someone in trouble |\ |\ |\ |\




2. Ability to get placements for favored employees
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3. Exceeding budget limitations
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4. Procuring above-average raises for employees
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5. Getting items on the agenda at meetings
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6. Access to early information
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7. Having top managers seek out their opinion
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Kanter's Symbols of Powerlessness - CORRECT ANSWERS ✔✔-
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Overly close supervision
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-Inflexible adherence to rules. |\ |\ |\




-Tendency to do the job themselves rather than train their
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employees to do it. |\ |\ |\

, -Other: protecting turf, punishing orientation, authoritative, etc.
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Korda's Symbols of Power - CORRECT ANSWERS ✔✔office
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furnishings, time power, and standing by |\ |\ |\ |\ |\




Caldini's 6 principles of Social Influence (Why do we get
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influenced) - CORRECT ANSWERS ✔✔1. Friendship/Liking |\ |\ |\ |\ |\




2. Reciprocity
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3. Social Validation
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4. Authority
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5.Commitment/Consistency
6. Scarcity
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Friendship/liking - CORRECT ANSWERS ✔✔-People like those who |\ |\ |\ |\ |\ |\ |\ |\


like them
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-If a friend or someone else in your "ingroup" asks for a favor, it
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pays to say yes |\ |\ |\




-How to increase liking: Similarity, praise, compliments,
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cooperation


Reciprocity - CORRECT ANSWERS ✔✔the obligation to return in
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kind what another has done for us
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Social Validation - CORRECT ANSWERS ✔✔the tendency to use
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other people's behavior as a standard for judging the
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appropriateness of one's own behavior |\ |\ |\ |\