USPS SALES AND SERVICES ASSOCIATE
TRAINING CERTIFICATION EXAM 2026 FULL
QUESTIONS AND ANSWERS
● Personal appearance - One of the first things a customer notices about
a sales and service associate is their?
● Clarifying - An active listening technique used to create successful
transactions
● Postal brand - How a sales and service associate conducts themselves
on the job effects the?
● Efficient - An organized workstation creates a more ———
workspace?
● Every address in the nation six days a week - US Postal Service is the
only delivery service that reaches?
● Provide world class customer service - What is the most positive way
to impact customer perception of the Postal Service?
,● Makes an informed mutual decision with the customer on
products/services - Successful sales transactions occur when the sales
and service associate?
● Instills customer confidence - Why is maintaining the
Security & Sanctity of the mail, one of the responsibilities of the Postal
Service
● A-G-I-S-T - The approach a sales service associate can use to engage
our customers and ensure their needs are met
● Nonverbal - The type of communication that can enhance or contradict
messages is
● Deliver a first impression - The first opportunity for a sales and
service associate to start their customer experience on a positive note is
to
● Failing to deliver the mail - A violation of the security and sanctity of
the mail is
● Custody - Postal Service employees operate under a mandate to
protect and preserve the male placed in its?
, ● Adapt - You must have what ability to change when building customer
relationships
● Acknowledge - What is the first step in the AGIST sales process
● Communication - What skills do you need to build a rapport with
customers?
● Greet - What is the second step in the AGIST sales process?
● Perception - What is especially important in today's competitive
market when dealing with a customer
● Retail - What location do customers enter and recognize you as the
Postal Service?
● Inquire - What is the third step in the AGIST sales process?
● Satisfaction - What do you provide customers with when you develop
positive interactions with them?
● Suggest - What is the fourth step in the AGIST sales process?
TRAINING CERTIFICATION EXAM 2026 FULL
QUESTIONS AND ANSWERS
● Personal appearance - One of the first things a customer notices about
a sales and service associate is their?
● Clarifying - An active listening technique used to create successful
transactions
● Postal brand - How a sales and service associate conducts themselves
on the job effects the?
● Efficient - An organized workstation creates a more ———
workspace?
● Every address in the nation six days a week - US Postal Service is the
only delivery service that reaches?
● Provide world class customer service - What is the most positive way
to impact customer perception of the Postal Service?
,● Makes an informed mutual decision with the customer on
products/services - Successful sales transactions occur when the sales
and service associate?
● Instills customer confidence - Why is maintaining the
Security & Sanctity of the mail, one of the responsibilities of the Postal
Service
● A-G-I-S-T - The approach a sales service associate can use to engage
our customers and ensure their needs are met
● Nonverbal - The type of communication that can enhance or contradict
messages is
● Deliver a first impression - The first opportunity for a sales and
service associate to start their customer experience on a positive note is
to
● Failing to deliver the mail - A violation of the security and sanctity of
the mail is
● Custody - Postal Service employees operate under a mandate to
protect and preserve the male placed in its?
, ● Adapt - You must have what ability to change when building customer
relationships
● Acknowledge - What is the first step in the AGIST sales process
● Communication - What skills do you need to build a rapport with
customers?
● Greet - What is the second step in the AGIST sales process?
● Perception - What is especially important in today's competitive
market when dealing with a customer
● Retail - What location do customers enter and recognize you as the
Postal Service?
● Inquire - What is the third step in the AGIST sales process?
● Satisfaction - What do you provide customers with when you develop
positive interactions with them?
● Suggest - What is the fourth step in the AGIST sales process?
