USPS SALES AND SERVICES ASSOCIATE
TRAINING EXAMINATION TEST 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
● What are our goals? Answer: Grow revenue, increase market share,
develop lifetime customers.
● What are some non-verbal communication cues? Answer: Body
movement, facial expressions, personal space.
● The SSA shows communication is occurring when they ask the hazmat
question? Answer: True.
● Communication skills require you to practice actively attending. What
does S.O.L.E.R. represent? Answer: Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
● What is a value proposition? Answer: The value to the customer of
the product features and benefits....how the customer feels the product
meets their needs.
,● What is "need satisfaction selling"? Answer: The understanding of a
customer's needs through the use of probing questions and careful
listening.
● What are some examples of the use of the "language of needs"?
Answer: I need, I want, I'm looking for, It's important, etc.
● When you sell maximum value you are meeting the customer's
__________. Answer: Needs.
● What is a need? Answer: A desire to improve or accomplish
something.
● An informed mutual decision with the customer on service/products is
___________. Answer: A successful sales transaction.
● What does G.I.S.T. stand for in the processing of engaging customers?
Answer: Greet, Inquire, Suggest, Thank.
● A common myth in communication is that listeners receive the same
______ all the time. Answer: Message.
● If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100
, insurance and tracking included.....what park of G.I.S.T. would this be?
Answer: Suggest.
● Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you suggest?
Answer: Stamps, PO Boxes, money orders, packaging supplies, greeting
cards, passports.
● What is the maximum weight for any package? Answer: 70 lbx.
● How do you determine the dimensions of a mailpiece? Answer:
Combine the length plus girth.
● What are the 5 processing categories? Answer: Letters, flats (large
envelopes), machinable parcels (SPRS), irregular parcels and outside
parcels (both non-machinable).
● What is our "Retail Motto"? Answer: Clean, stocked and
Friendly...Everyday!.
● What is the maximum length and girth (combined) for a parcel?
Answer: 130" for standard post only. Oversize charges will apply for
packages exceeding 108".
TRAINING EXAMINATION TEST 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
● What are our goals? Answer: Grow revenue, increase market share,
develop lifetime customers.
● What are some non-verbal communication cues? Answer: Body
movement, facial expressions, personal space.
● The SSA shows communication is occurring when they ask the hazmat
question? Answer: True.
● Communication skills require you to practice actively attending. What
does S.O.L.E.R. represent? Answer: Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
● What is a value proposition? Answer: The value to the customer of
the product features and benefits....how the customer feels the product
meets their needs.
,● What is "need satisfaction selling"? Answer: The understanding of a
customer's needs through the use of probing questions and careful
listening.
● What are some examples of the use of the "language of needs"?
Answer: I need, I want, I'm looking for, It's important, etc.
● When you sell maximum value you are meeting the customer's
__________. Answer: Needs.
● What is a need? Answer: A desire to improve or accomplish
something.
● An informed mutual decision with the customer on service/products is
___________. Answer: A successful sales transaction.
● What does G.I.S.T. stand for in the processing of engaging customers?
Answer: Greet, Inquire, Suggest, Thank.
● A common myth in communication is that listeners receive the same
______ all the time. Answer: Message.
● If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100
, insurance and tracking included.....what park of G.I.S.T. would this be?
Answer: Suggest.
● Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you suggest?
Answer: Stamps, PO Boxes, money orders, packaging supplies, greeting
cards, passports.
● What is the maximum weight for any package? Answer: 70 lbx.
● How do you determine the dimensions of a mailpiece? Answer:
Combine the length plus girth.
● What are the 5 processing categories? Answer: Letters, flats (large
envelopes), machinable parcels (SPRS), irregular parcels and outside
parcels (both non-machinable).
● What is our "Retail Motto"? Answer: Clean, stocked and
Friendly...Everyday!.
● What is the maximum length and girth (combined) for a parcel?
Answer: 130" for standard post only. Oversize charges will apply for
packages exceeding 108".
