Business administration questions
and answer graded A+
Karla and Brad are college graduates who have received a small inheritance from their grandfather's
estate. Karla and Brad have always wanted to own a business, and they are committed to devoting
both time and money to making it a success. What type of business ownership would you
recommend to Karla and Brad? - ANS✅✅D. General partnership
Gabriella is writing a professional report about the trends occurring in a specific industry. What
source would provide Gabriella with the most relevant, up-to-date information? - ANS✅✅A. Trade
publications
Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but
it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the
directions, and the scarf winds up looking more like a potholder. Which of the following tips for
following directions did Millie ignore: - ANS✅✅D. Don't rush
Which of the following is an example of a good listening skill: - ANS✅✅B. Asking appropriate
questions
In all business occupations, it is important for workers to have effective use of: - ANS✅✅B. correct
grammar.
The most effective way to interpret others' nonverbal cues often is to look at their - ANS✅✅D.
facial expressions.
An effective technique to use to clarify information when giving verbal directions involves -
ANS✅✅C. demonstrating a procedure
It is most appropriate for business people to use complex, technical jargon when they are -
ANS✅✅A. speaking with coworkers.
A recommended way to find out why the caller has phoned your business is to - ANS✅✅. ask the
caller, "How may I help you?"
, When taking notes during a seminar, a businessperson should write down - ANS✅✅D.key points
A guideline for effective, written business communication is to write clear, direct letters that
immediately explain to the reader the - ANS✅✅B. purpose of the message
Which of the following would help Caitlin emphasize the most important points and clarify the
crucial concepts of her business report: - ANS✅✅C. Bullet-pointed list
When writing a business report, Thomas might check his writing and style manual to determine the -
ANS✅✅B. appropriate way to cite his resources
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn;
Assistant Manager; The Creek side Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's e-mail - ANS✅✅B. signature.
A business letter that presents its message in as few words as possible would be described as having
- ANS✅✅D. conciseness
Which type of communication is being used when a salesperson sends a message to the store
manager? - ANS✅✅B. Upward
Which of the following is the most appropriate method for supervisors to use when communicating
about personal or confidential issues with individual employees: - ANS✅✅D. Face-to-face meeting
An unhappy customer wants to return some merchandise. The salesperson listens well and is polite
and courteous to the customer. As a result of this professional approach, the customer leaves the
business satisfied. This is an example of - ANS✅✅A. building positive customer relations
What should you do to be prepared to answer customer questions? - ANS✅✅B. Find out what you
need to know to do your job well.
Which of the following is a guideline for employees to follow in handling customer inquiries: -
ANS✅✅B. Make sure you clearly understand customers' inquiries
By accurately explaining the company's policies to customers, salespeople often are able to avoid
misunderstandings with customers and improve the company's - ANS✅✅A. image.
and answer graded A+
Karla and Brad are college graduates who have received a small inheritance from their grandfather's
estate. Karla and Brad have always wanted to own a business, and they are committed to devoting
both time and money to making it a success. What type of business ownership would you
recommend to Karla and Brad? - ANS✅✅D. General partnership
Gabriella is writing a professional report about the trends occurring in a specific industry. What
source would provide Gabriella with the most relevant, up-to-date information? - ANS✅✅A. Trade
publications
Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but
it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the
directions, and the scarf winds up looking more like a potholder. Which of the following tips for
following directions did Millie ignore: - ANS✅✅D. Don't rush
Which of the following is an example of a good listening skill: - ANS✅✅B. Asking appropriate
questions
In all business occupations, it is important for workers to have effective use of: - ANS✅✅B. correct
grammar.
The most effective way to interpret others' nonverbal cues often is to look at their - ANS✅✅D.
facial expressions.
An effective technique to use to clarify information when giving verbal directions involves -
ANS✅✅C. demonstrating a procedure
It is most appropriate for business people to use complex, technical jargon when they are -
ANS✅✅A. speaking with coworkers.
A recommended way to find out why the caller has phoned your business is to - ANS✅✅. ask the
caller, "How may I help you?"
, When taking notes during a seminar, a businessperson should write down - ANS✅✅D.key points
A guideline for effective, written business communication is to write clear, direct letters that
immediately explain to the reader the - ANS✅✅B. purpose of the message
Which of the following would help Caitlin emphasize the most important points and clarify the
crucial concepts of her business report: - ANS✅✅C. Bullet-pointed list
When writing a business report, Thomas might check his writing and style manual to determine the -
ANS✅✅B. appropriate way to cite his resources
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn;
Assistant Manager; The Creek side Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's e-mail - ANS✅✅B. signature.
A business letter that presents its message in as few words as possible would be described as having
- ANS✅✅D. conciseness
Which type of communication is being used when a salesperson sends a message to the store
manager? - ANS✅✅B. Upward
Which of the following is the most appropriate method for supervisors to use when communicating
about personal or confidential issues with individual employees: - ANS✅✅D. Face-to-face meeting
An unhappy customer wants to return some merchandise. The salesperson listens well and is polite
and courteous to the customer. As a result of this professional approach, the customer leaves the
business satisfied. This is an example of - ANS✅✅A. building positive customer relations
What should you do to be prepared to answer customer questions? - ANS✅✅B. Find out what you
need to know to do your job well.
Which of the following is a guideline for employees to follow in handling customer inquiries: -
ANS✅✅B. Make sure you clearly understand customers' inquiries
By accurately explaining the company's policies to customers, salespeople often are able to avoid
misunderstandings with customers and improve the company's - ANS✅✅A. image.
