Delta Flight Attendant Interview
Prep Questions with Accurate
Answers
Describe a time when you exceeded a customer's expectation. correct answer o
Situation: I was working at the circulation desk at my college library and a patron
approached me having found another patron's ID. As a college student, I
understood the difficulty one would face if they had lost their ID, especially on a
weekend. IDs give you access to your dorm building, library materials, and pay for
your food on campus.
o Task: I knew that I had to inform the patron that his ID had been found and a
convenient means of retrieving it.o
Action: I searched his name in the college database and sent him an e-mail
informing him that I had found his ID. I also included a few words of
encouragement to motivate him during the tough exams week that everyone was
experiencing.
o Result: "Thanks so much, I can't believe you took your time to write this
beautiful email. I was having a rough time and was pretty depressed, but to see
how nice people like you can be really made my day. Again, I can't thank you
enough for being a great person. Have a wonderful rest of semester!!!"
Describe a time you had to adapt to new information in a situation. What was the
situation? What was the outcome? correct answer
Describe your best and worst sales experience? correct answer
, Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results?
OR question could be stated as follows:
"Describe a time when you displayed a high level of effort and commitment
towards performing your work. What was the situation? What did you do and
what was the outcome? " correct answer
Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results? correct answer
How do you define exceptional customer service? correct answer Exceptional
customer service means that you go above and beyond what the member
expects, you take that extra step to make them feel that you understand what
they are going through and you want this to be the best experience they have
ever had. Essentially I put the customer at the center of what I do. As long as that
is at the forefront, we will find the best solutions and provide premier customer
service to our customers.
If hired what is something you would do in your everyday role? correct answer -
Be early to check emergency equipment
-Have briefing with captain and crew members
-Help passengers board at gate with luggage and boarding passes-Inform
passengers of safety requirements
-Reassure passengers if flight is hitting turbulence
Prep Questions with Accurate
Answers
Describe a time when you exceeded a customer's expectation. correct answer o
Situation: I was working at the circulation desk at my college library and a patron
approached me having found another patron's ID. As a college student, I
understood the difficulty one would face if they had lost their ID, especially on a
weekend. IDs give you access to your dorm building, library materials, and pay for
your food on campus.
o Task: I knew that I had to inform the patron that his ID had been found and a
convenient means of retrieving it.o
Action: I searched his name in the college database and sent him an e-mail
informing him that I had found his ID. I also included a few words of
encouragement to motivate him during the tough exams week that everyone was
experiencing.
o Result: "Thanks so much, I can't believe you took your time to write this
beautiful email. I was having a rough time and was pretty depressed, but to see
how nice people like you can be really made my day. Again, I can't thank you
enough for being a great person. Have a wonderful rest of semester!!!"
Describe a time you had to adapt to new information in a situation. What was the
situation? What was the outcome? correct answer
Describe your best and worst sales experience? correct answer
, Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results?
OR question could be stated as follows:
"Describe a time when you displayed a high level of effort and commitment
towards performing your work. What was the situation? What did you do and
what was the outcome? " correct answer
Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results? correct answer
How do you define exceptional customer service? correct answer Exceptional
customer service means that you go above and beyond what the member
expects, you take that extra step to make them feel that you understand what
they are going through and you want this to be the best experience they have
ever had. Essentially I put the customer at the center of what I do. As long as that
is at the forefront, we will find the best solutions and provide premier customer
service to our customers.
If hired what is something you would do in your everyday role? correct answer -
Be early to check emergency equipment
-Have briefing with captain and crew members
-Help passengers board at gate with luggage and boarding passes-Inform
passengers of safety requirements
-Reassure passengers if flight is hitting turbulence
