s Study Guide Questions with
Accurate Answers
*what is your job like now? correct answer my job is to sell advertising
*why do you want to leave your current job correct answer I would like to leave
my current job because I would like a better opportunity to grow professionally
where my diverse skills can be applied in helping others. where I can work abroad
and learn about different cultures.
answering interviewing questions with the idea of thought process correct answer
customer and safety first customer needs, respond effectively & professionally
make customer feel appreciated & valued enforcing policy & working as a leader
and team player
are you willing to submit to a drug backgrond screen? correct answer yes I am
wiling to submit to a drug background screen. I do not drink or do drugs.
are you willing to work holidays weekends overtime etc? correct answer I am
willing to work holidays weekends and overtime. I am flexible and look forward to
working and traveling.
as a flight attendant you will always have a varied schedule requiring you to work
weekends evening and holidays. how are you able to meet the demands of this
challenging schedule? correct answer I am able to meet any varied schedule
because my career is 1st & my work ethic of dependability flexibility &
adaptability. I am able to meet this demand because I am already accustomed to
working weekends, evenings, holidays & any last-minute calls for different trips.
,background and experience what makes you think you are qualified for this job as
a flight attendant. correct answer based on my background & experience I am
qualified for this position due to my safety response trained customer service
oriented hospitality skills communications skills work well under stress and
bilingual in Spanish.
captain turned the seatbelt on & came over the intercom & stated severe
turbulence was expected & a passenger got up & headed to the lavatory what
would you do? correct answer if the captain announced turbulence and wanted
everyone to fasten their set belt. I would approach the passenger and let them
know that perhaps they didn't hear or see the announcement and I needed to let
them know, that for his safety he needs to be seated with his seat belt on.
child on aisle parents refused to remove him or her correct answer if a parent
refuses to remove a child from the aisle I would make an announcement on
intercom about safety concern & if she still refused I would approach the parent
about removing the child from the aisle & explained our safety compliance policy
define customer service? correct answer Customer service means going the extra
mile for customer excellence its being a great communicator. its being polite and
pleasant and available. its assuring comfort, quality and superior customer service
and above all safety.
delta is all about safety first, tell us about a time when you took action to ensure
the safety and security of others.
what was the situation and the outcome? correct answer I had to take quick
action for an emergency a child of special needs eyes & ears swelled up red I
notified the teacher & I quickly responded by taking the child to the school nurse
the child was having ana-phy-la-xis reaction to bee sting and the nurse
administered an epi pen which saved his life.
, delta mission is to have the best people provide the safest and best service for the
best value to each customer each day.
what part of your mission, resonates with you most and how will you contribute
to our success? correct answer my career mission resonates with safety first,
exceeding customer service and valuing each customer with integrity these
personal qualities can be an asset to the company and this how I would
contribute to airlines success.
describe a situation at work you would have handled differently? what would you
do differently at your current job? correct answer I would use a calculator to
recheck my mathematical problems on all my contracts that I write up.
sometimes Im over confident with my mental math and I make human errors in
the calculations. Using a calculator would save me time from not having to
rewrite the contract and having not to meet up with the client again for a
signature.
describe a situation where you had to deal with a difficult customer? what was
the situation? what actions did you take to resolve it. correct answer child of
special needs become upset & stabbed desk with scissors defuse the situation
asking for the scissors & offering stress ball child changed his behavior after
exchange & went outside for break explained consequences of dangerous
behavior & praised his good behavior with stress ball
Describe a time a group member wasn't pulling their end of the work correct
answer s- this was FA
describe a time that you used your abilities to help a coworker? correct answer as
leader I enjoy helping others & I offer my expertise in sales example that I taught
my co worker is if you offer our promotion of color for our larger ads most of our
Accurate Answers
*what is your job like now? correct answer my job is to sell advertising
*why do you want to leave your current job correct answer I would like to leave
my current job because I would like a better opportunity to grow professionally
where my diverse skills can be applied in helping others. where I can work abroad
and learn about different cultures.
answering interviewing questions with the idea of thought process correct answer
customer and safety first customer needs, respond effectively & professionally
make customer feel appreciated & valued enforcing policy & working as a leader
and team player
are you willing to submit to a drug backgrond screen? correct answer yes I am
wiling to submit to a drug background screen. I do not drink or do drugs.
are you willing to work holidays weekends overtime etc? correct answer I am
willing to work holidays weekends and overtime. I am flexible and look forward to
working and traveling.
as a flight attendant you will always have a varied schedule requiring you to work
weekends evening and holidays. how are you able to meet the demands of this
challenging schedule? correct answer I am able to meet any varied schedule
because my career is 1st & my work ethic of dependability flexibility &
adaptability. I am able to meet this demand because I am already accustomed to
working weekends, evenings, holidays & any last-minute calls for different trips.
,background and experience what makes you think you are qualified for this job as
a flight attendant. correct answer based on my background & experience I am
qualified for this position due to my safety response trained customer service
oriented hospitality skills communications skills work well under stress and
bilingual in Spanish.
captain turned the seatbelt on & came over the intercom & stated severe
turbulence was expected & a passenger got up & headed to the lavatory what
would you do? correct answer if the captain announced turbulence and wanted
everyone to fasten their set belt. I would approach the passenger and let them
know that perhaps they didn't hear or see the announcement and I needed to let
them know, that for his safety he needs to be seated with his seat belt on.
child on aisle parents refused to remove him or her correct answer if a parent
refuses to remove a child from the aisle I would make an announcement on
intercom about safety concern & if she still refused I would approach the parent
about removing the child from the aisle & explained our safety compliance policy
define customer service? correct answer Customer service means going the extra
mile for customer excellence its being a great communicator. its being polite and
pleasant and available. its assuring comfort, quality and superior customer service
and above all safety.
delta is all about safety first, tell us about a time when you took action to ensure
the safety and security of others.
what was the situation and the outcome? correct answer I had to take quick
action for an emergency a child of special needs eyes & ears swelled up red I
notified the teacher & I quickly responded by taking the child to the school nurse
the child was having ana-phy-la-xis reaction to bee sting and the nurse
administered an epi pen which saved his life.
, delta mission is to have the best people provide the safest and best service for the
best value to each customer each day.
what part of your mission, resonates with you most and how will you contribute
to our success? correct answer my career mission resonates with safety first,
exceeding customer service and valuing each customer with integrity these
personal qualities can be an asset to the company and this how I would
contribute to airlines success.
describe a situation at work you would have handled differently? what would you
do differently at your current job? correct answer I would use a calculator to
recheck my mathematical problems on all my contracts that I write up.
sometimes Im over confident with my mental math and I make human errors in
the calculations. Using a calculator would save me time from not having to
rewrite the contract and having not to meet up with the client again for a
signature.
describe a situation where you had to deal with a difficult customer? what was
the situation? what actions did you take to resolve it. correct answer child of
special needs become upset & stabbed desk with scissors defuse the situation
asking for the scissors & offering stress ball child changed his behavior after
exchange & went outside for break explained consequences of dangerous
behavior & praised his good behavior with stress ball
Describe a time a group member wasn't pulling their end of the work correct
answer s- this was FA
describe a time that you used your abilities to help a coworker? correct answer as
leader I enjoy helping others & I offer my expertise in sales example that I taught
my co worker is if you offer our promotion of color for our larger ads most of our
