Flight Attendant Interview
Questions With Accurate Answers
5 core values of delta correct answer 1. honesty
2. integrity
3. respect
4. perseverance
5. serves
closing correct answer is there any reason why that you have seen today. that I
would not be hired
Delta has strict guidelines on ethics, honesty, and integrity what are your personal
values in regard to these things? correct answer
Describe a time where you had to make a decision at the job, which you wished
you had done differently. correct answer Oversearving my first summer at jd
legends. I realized their are times in customer service where you have to defer
from the people pleasing mindset and as an employee you have to ensure the
safety and the experience for all other guest involved.
Do you feel comfortable in new environments and situations? correct answer
Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results? correct answer Marketing internship start up. My only
job was to post 3 times a week on instagram, but because of my passion for our
mission I believed I could do more. I created an instagram, pinterest, Spotify, and
, tik Tok account to generate more leads to our website. I posted every single day
on our instagram because I knew that is how you gain traction. I honestly enjoyed
my position so much and wanted to add as much value to our company as
possible and we were able to gain over 500 clients to our site within the first 2
months.
How do you define exceptional customer service?How do you define exceptional
customer service? correct answer - The customer is treated in a friendly
welcoming manner.
-Check-in lineups move relatively quickly.
- The flight departs on time without issue.
How would you deal with an upset customer correct answer I would find out what
is wrong with the customer. If, for instance, the flight was delayed I would explain
why the flight was delayed and sympathize with the customer. If their luggage
was lost I would do my best to locate it and help them find it. It is important to
keep a customer happy as an unhappy customer will never return.
- Listen and let the customer vent.
- Show the customer you care.
- Don't blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don't make promises you can't keep.
- Finally, it is important not to take it personally. If you get upset you will take it
on future customers.
How would you handle a passenger who refuses to comply with flight attendant
instructions during takeoff and landing? correct answer "I would repeat my
instruction to the passenger, in case he/she misheard me due to cabin noise, and
emphasize the importance of the instructions for everyones safety. If the
Questions With Accurate Answers
5 core values of delta correct answer 1. honesty
2. integrity
3. respect
4. perseverance
5. serves
closing correct answer is there any reason why that you have seen today. that I
would not be hired
Delta has strict guidelines on ethics, honesty, and integrity what are your personal
values in regard to these things? correct answer
Describe a time where you had to make a decision at the job, which you wished
you had done differently. correct answer Oversearving my first summer at jd
legends. I realized their are times in customer service where you have to defer
from the people pleasing mindset and as an employee you have to ensure the
safety and the experience for all other guest involved.
Do you feel comfortable in new environments and situations? correct answer
Give us an example of a choice you made to go above and beyond what was
needed to satisfy a customer. What was the situation? What actions did you take
and what were the results? correct answer Marketing internship start up. My only
job was to post 3 times a week on instagram, but because of my passion for our
mission I believed I could do more. I created an instagram, pinterest, Spotify, and
, tik Tok account to generate more leads to our website. I posted every single day
on our instagram because I knew that is how you gain traction. I honestly enjoyed
my position so much and wanted to add as much value to our company as
possible and we were able to gain over 500 clients to our site within the first 2
months.
How do you define exceptional customer service?How do you define exceptional
customer service? correct answer - The customer is treated in a friendly
welcoming manner.
-Check-in lineups move relatively quickly.
- The flight departs on time without issue.
How would you deal with an upset customer correct answer I would find out what
is wrong with the customer. If, for instance, the flight was delayed I would explain
why the flight was delayed and sympathize with the customer. If their luggage
was lost I would do my best to locate it and help them find it. It is important to
keep a customer happy as an unhappy customer will never return.
- Listen and let the customer vent.
- Show the customer you care.
- Don't blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don't make promises you can't keep.
- Finally, it is important not to take it personally. If you get upset you will take it
on future customers.
How would you handle a passenger who refuses to comply with flight attendant
instructions during takeoff and landing? correct answer "I would repeat my
instruction to the passenger, in case he/she misheard me due to cabin noise, and
emphasize the importance of the instructions for everyones safety. If the
