WGU C208 Change Management and
Innovation Exam with Questions and
Correct Answers Latest Updated 2025-
2026 GRADED A+
Leadership - CORRECT ANSWERS The process by which one person influences the
thoughts, attitudes, and behaviors of others.
Subculture - CORRECT ANSWERS A group of people with a culture which is different from
the larger culture to which they belong.
Change Curve Model - CORRECT ANSWERS A change process model that explores how
individuals manage personal change.
Cultural norms - CORRECT ANSWERS A culture's expectation of its members' behavior
in any given situation.
Change management - CORRECT ANSWERS The process of managing change in an
organization.
Bridges' Transitional Model - CORRECT ANSWERS A change process model with three
stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning.
Organizational Cultural Assessment Model - CORRECT ANSWERS A model that
categorizes an organization as having one of four types of culture: Clan, Adhocracy,
Market, or Hierarchy.
Innovation - CORRECT ANSWERS The process by which an organization generates new
ideas and converts them into new products, business practices, and strategies that create
value.
Organizational culture - CORRECT ANSWERS The basic tacit assumptions about how
the world is and ought to be that a group of people share and that determines their
perceptions, thoughts, feelings, and their overt behavior.
Organizational behavior - CORRECT ANSWERS The study of how people, individuals,
and groups act in organizations and how organizations can be made more effective.
,Creativity - CORRECT ANSWERS The generation of new ideas by individuals and teams.
First, Second, and Third Order Change Model - CORRECT ANSWERS A change process
model that explores different orders of change: First (conformative), Second (reformative),
and Third (transformative).
Cultural Web Model - CORRECT ANSWERS An organizational culture model that reviews
six cultural elements: stories, rituals and routines, symbols, organizational structure,
control systems, and power structure.
Organizational change - CORRECT ANSWERS The act or fact of making an organization
something different from what it is or from what it would be if left alone.
Paradigm - CORRECT ANSWERS A theory or model about how something should be
done, made, or conceived.
Descriptive change models - CORRECT ANSWERS A category of change models used
for trying to understand what is going on in an organization.
Change agent - CORRECT ANSWERS One who initiates a change effort.
Reactive change - CORRECT ANSWERS A type of change triggered by external factors.
Lewin's Model of Change - CORRECT ANSWERS A descriptive change model based on
three steps: "unfreezing," "changing" and "refreezing."
Christensen's Disruptive Innovation Model - CORRECT ANSWERS A model that looks at
the impact on organizations and industries of disruptive technological innovation.
Early adopters - CORRECT ANSWERS The first group to adopt innovation; a term coined
by Everett Rogers in his Innovation Diffusion theory.
Evolutionary change - CORRECT ANSWERS A type of change that occurs incrementally.
Crisis change - CORRECT ANSWERS A type of change triggered by a crisis.
Anticipatory change - CORRECT ANSWERS A type of change that can be recognized in
advance.
Contingency planning - CORRECT ANSWERS Planning for the response to situations
that may occur such as emergencies or setbacks.
Revolutionary change - CORRECT ANSWERS A type of change that challenges the
established order in fundamental ways.
Schema - CORRECT ANSWERS An organized pattern of thought or behavior.
, Trigger event - CORRECT ANSWERS An occurrence that itself results in the risk event
happening.
Prescriptive change models - CORRECT ANSWERS A category of change models used
for developing a step-by-step process for change.
Kotter's Process for Change - CORRECT ANSWERS A change model that begins with
establishing urgency and that emphasizes communication and coalition-building.
Provocation Technique - CORRECT ANSWERS A creativity technique developed by
Edward de Bono that introduces radical or provocative statements meant to provoke fresh
thinking and generate new ideas.
SCAMPER - CORRECT ANSWERS A technique developed by Bob Eberle that can be
useful for thinking about improving existing products or services.
radical innovation - CORRECT ANSWERS Innovation that represents a significant change
that affects both the business model and the technology of a company. (Davlia, Epstein,
Shelton)
semi-radical innovation - CORRECT ANSWERS Innovation that involves a substantial
change to either the business model or technology of an organization, but not to both.
(Davlia, Epstein, Shelton)
Diffusion of Innovation Theory - CORRECT ANSWERS A model developed by Everett
Rogers that seeks to analyze why and how innovations gain popularity.
closed innovation - CORRECT ANSWERS When an organization does all of their own
research internally and keeps its innovative ideas as proprietary intellectual property.
Idea generator - CORRECT ANSWERS An individual who generates creative ideas of
value to the organization.
anonymous idea generation - CORRECT ANSWERS A technique that keeps anonymous
the identity of members of a group who originate individual ideas.
lateral thinking - CORRECT ANSWERS A creativity technique that rejects traditional
methods and employs unorthodox and apparently illogical means.
idea orchestrator - CORRECT ANSWERS An individual who recognizes value of
idea/innovation and manages it through the organization's political process.
groupthink - CORRECT ANSWERS The practice of thinking or making decisions as a
group in a way that discourages creativity or individual responsibility.
Innovation Exam with Questions and
Correct Answers Latest Updated 2025-
2026 GRADED A+
Leadership - CORRECT ANSWERS The process by which one person influences the
thoughts, attitudes, and behaviors of others.
Subculture - CORRECT ANSWERS A group of people with a culture which is different from
the larger culture to which they belong.
Change Curve Model - CORRECT ANSWERS A change process model that explores how
individuals manage personal change.
Cultural norms - CORRECT ANSWERS A culture's expectation of its members' behavior
in any given situation.
Change management - CORRECT ANSWERS The process of managing change in an
organization.
Bridges' Transitional Model - CORRECT ANSWERS A change process model with three
stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning.
Organizational Cultural Assessment Model - CORRECT ANSWERS A model that
categorizes an organization as having one of four types of culture: Clan, Adhocracy,
Market, or Hierarchy.
Innovation - CORRECT ANSWERS The process by which an organization generates new
ideas and converts them into new products, business practices, and strategies that create
value.
Organizational culture - CORRECT ANSWERS The basic tacit assumptions about how
the world is and ought to be that a group of people share and that determines their
perceptions, thoughts, feelings, and their overt behavior.
Organizational behavior - CORRECT ANSWERS The study of how people, individuals,
and groups act in organizations and how organizations can be made more effective.
,Creativity - CORRECT ANSWERS The generation of new ideas by individuals and teams.
First, Second, and Third Order Change Model - CORRECT ANSWERS A change process
model that explores different orders of change: First (conformative), Second (reformative),
and Third (transformative).
Cultural Web Model - CORRECT ANSWERS An organizational culture model that reviews
six cultural elements: stories, rituals and routines, symbols, organizational structure,
control systems, and power structure.
Organizational change - CORRECT ANSWERS The act or fact of making an organization
something different from what it is or from what it would be if left alone.
Paradigm - CORRECT ANSWERS A theory or model about how something should be
done, made, or conceived.
Descriptive change models - CORRECT ANSWERS A category of change models used
for trying to understand what is going on in an organization.
Change agent - CORRECT ANSWERS One who initiates a change effort.
Reactive change - CORRECT ANSWERS A type of change triggered by external factors.
Lewin's Model of Change - CORRECT ANSWERS A descriptive change model based on
three steps: "unfreezing," "changing" and "refreezing."
Christensen's Disruptive Innovation Model - CORRECT ANSWERS A model that looks at
the impact on organizations and industries of disruptive technological innovation.
Early adopters - CORRECT ANSWERS The first group to adopt innovation; a term coined
by Everett Rogers in his Innovation Diffusion theory.
Evolutionary change - CORRECT ANSWERS A type of change that occurs incrementally.
Crisis change - CORRECT ANSWERS A type of change triggered by a crisis.
Anticipatory change - CORRECT ANSWERS A type of change that can be recognized in
advance.
Contingency planning - CORRECT ANSWERS Planning for the response to situations
that may occur such as emergencies or setbacks.
Revolutionary change - CORRECT ANSWERS A type of change that challenges the
established order in fundamental ways.
Schema - CORRECT ANSWERS An organized pattern of thought or behavior.
, Trigger event - CORRECT ANSWERS An occurrence that itself results in the risk event
happening.
Prescriptive change models - CORRECT ANSWERS A category of change models used
for developing a step-by-step process for change.
Kotter's Process for Change - CORRECT ANSWERS A change model that begins with
establishing urgency and that emphasizes communication and coalition-building.
Provocation Technique - CORRECT ANSWERS A creativity technique developed by
Edward de Bono that introduces radical or provocative statements meant to provoke fresh
thinking and generate new ideas.
SCAMPER - CORRECT ANSWERS A technique developed by Bob Eberle that can be
useful for thinking about improving existing products or services.
radical innovation - CORRECT ANSWERS Innovation that represents a significant change
that affects both the business model and the technology of a company. (Davlia, Epstein,
Shelton)
semi-radical innovation - CORRECT ANSWERS Innovation that involves a substantial
change to either the business model or technology of an organization, but not to both.
(Davlia, Epstein, Shelton)
Diffusion of Innovation Theory - CORRECT ANSWERS A model developed by Everett
Rogers that seeks to analyze why and how innovations gain popularity.
closed innovation - CORRECT ANSWERS When an organization does all of their own
research internally and keeps its innovative ideas as proprietary intellectual property.
Idea generator - CORRECT ANSWERS An individual who generates creative ideas of
value to the organization.
anonymous idea generation - CORRECT ANSWERS A technique that keeps anonymous
the identity of members of a group who originate individual ideas.
lateral thinking - CORRECT ANSWERS A creativity technique that rejects traditional
methods and employs unorthodox and apparently illogical means.
idea orchestrator - CORRECT ANSWERS An individual who recognizes value of
idea/innovation and manages it through the organization's political process.
groupthink - CORRECT ANSWERS The practice of thinking or making decisions as a
group in a way that discourages creativity or individual responsibility.
