1
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Training & Development Exam 1 (Chapters
1-3) Questions and Answers (100%
Correct Answers) Already Graded A+
Competitiveness [ ANS: ] a company's ability to maintain and gain
market share in an industry
To drive competitiveness you must ________________ [ ANS: ] utilize
training
What is the #1 sources of competitive advantage? [ ANS: ]
© 2025 Assignment Expert
Employees
Competitive Advantage [ ANS: ] Growing the business and
improving customer service through a company
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new technology, teams (centrally or virtually), effective
communication with co-workers
Human Resource Management [ ANS: ] the policies, practices,
and systems that influence employees' behavior, attitudes, and
performance
In HRM you must --> [ ANS: ] hire great people, develop them, &
retain and optimize them
Stakeholders [ ANS: ] All who have interest in the success of that
company
Employees, customers, special interest groups, government, etc.
The Business Role of Training & Development [ ANS: ] 1. Formal
Training & Development
, 2
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2. Informal Learning
3. Knowledge Management
Formal training and development [ ANS: ] refers to training and
development programs, courses, and events that are developed
and organized by the company
Employees are required to attend or complete these programs,
which can include face-to-face training programs as well as
online programs
© 2025 Assignment Expert
Informal learning [ ANS: ] refers to learning that is learner initiated,
involves action and doing, is motivated by an intent to develop,
and does not occur in a formal learning setting.
Guru01 - Stuvia
Occurs without a trainer or instructor, and tis breadth, depth, and
timing is controlled by the employee
It occurs on an as-needed basis and may involve an employee
learning either along or through face-to-face or technology-aided
social interactions.
May account for up to 75% of learning within organizations
Knowledge management [ ANS: ] refers to the process of
enhancing company performance by designing and
implementing tools, processes, systems, structures, and culture to
improve the creation, sharing, and use of knowledge
, 3
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Explicit knowledge [ ANS: ] refers to knowledge that is well
documented, easily articulated, and easily transferred from
person to person
Examples: processes, checklists, flowcharts, formulas, and
definitions
Tends to be the primary focus of formal training and employee
development
© 2025 Assignment Expert
Tacit knowledge [ ANS: ] refers to personal knowledge based on
individual experiences that is difficult to codify
Guru01 - Stuvia
Informal learning is central to the development of tacit knowledge
because it involves employee interactions in personal relationships
with peers, colleagues, and experts through which tacit
knowledge is shared.
Instructional Design System [ ANS: ] is a process for designing and
developing training programs
Steps in the Training & Design Process [ ANS: ] Step 1: Conduct
Needs Assessment
Step 2: Ensuring Employees' Readiness for Training
Step 3: Creating a Learning Environment
Step 4: Ensuring Transfer of Training
Step 5: Developing an Evaluation Plan
Step 6: Selecting Training Method
Step 7: Monitoring and Evaluating the Program
For Expert help and assignment solutions, +254707240657
Training & Development Exam 1 (Chapters
1-3) Questions and Answers (100%
Correct Answers) Already Graded A+
Competitiveness [ ANS: ] a company's ability to maintain and gain
market share in an industry
To drive competitiveness you must ________________ [ ANS: ] utilize
training
What is the #1 sources of competitive advantage? [ ANS: ]
© 2025 Assignment Expert
Employees
Competitive Advantage [ ANS: ] Growing the business and
improving customer service through a company
Guru01 - Stuvia
new technology, teams (centrally or virtually), effective
communication with co-workers
Human Resource Management [ ANS: ] the policies, practices,
and systems that influence employees' behavior, attitudes, and
performance
In HRM you must --> [ ANS: ] hire great people, develop them, &
retain and optimize them
Stakeholders [ ANS: ] All who have interest in the success of that
company
Employees, customers, special interest groups, government, etc.
The Business Role of Training & Development [ ANS: ] 1. Formal
Training & Development
, 2
For Expert help and assignment solutions, +254707240657
2. Informal Learning
3. Knowledge Management
Formal training and development [ ANS: ] refers to training and
development programs, courses, and events that are developed
and organized by the company
Employees are required to attend or complete these programs,
which can include face-to-face training programs as well as
online programs
© 2025 Assignment Expert
Informal learning [ ANS: ] refers to learning that is learner initiated,
involves action and doing, is motivated by an intent to develop,
and does not occur in a formal learning setting.
Guru01 - Stuvia
Occurs without a trainer or instructor, and tis breadth, depth, and
timing is controlled by the employee
It occurs on an as-needed basis and may involve an employee
learning either along or through face-to-face or technology-aided
social interactions.
May account for up to 75% of learning within organizations
Knowledge management [ ANS: ] refers to the process of
enhancing company performance by designing and
implementing tools, processes, systems, structures, and culture to
improve the creation, sharing, and use of knowledge
, 3
For Expert help and assignment solutions, +254707240657
Explicit knowledge [ ANS: ] refers to knowledge that is well
documented, easily articulated, and easily transferred from
person to person
Examples: processes, checklists, flowcharts, formulas, and
definitions
Tends to be the primary focus of formal training and employee
development
© 2025 Assignment Expert
Tacit knowledge [ ANS: ] refers to personal knowledge based on
individual experiences that is difficult to codify
Guru01 - Stuvia
Informal learning is central to the development of tacit knowledge
because it involves employee interactions in personal relationships
with peers, colleagues, and experts through which tacit
knowledge is shared.
Instructional Design System [ ANS: ] is a process for designing and
developing training programs
Steps in the Training & Design Process [ ANS: ] Step 1: Conduct
Needs Assessment
Step 2: Ensuring Employees' Readiness for Training
Step 3: Creating a Learning Environment
Step 4: Ensuring Transfer of Training
Step 5: Developing an Evaluation Plan
Step 6: Selecting Training Method
Step 7: Monitoring and Evaluating the Program
