1
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PGA 3.0 Level 2 Study Guide Questions
and Answers (100% Correct Answers)
Already Graded A+
The vision, core values, and mission statement of a golf facility
should be developed concurrently with establishing a facility-wide
business plan that includes concrete goals with strategies for
meeting them. (T/F) [ ANS: ] True
What department is considered the core business unit of most
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facilities? [ ANS: ] Golf Operations
Policies and procedures are port of which support element of the
golf operation's organization? [ ANS: ] Systems
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What is the most accurate description of the relationship between
the facility's business plan and the golf operation? [ ANS: ] Golf
Operation is very core and center of the golf business plan
What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? [ ANS: ]
Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
[ ANS: ] Financial
What must exist for a facility to have a positive culture? [ ANS: ]
Resources
What would a typical organizational chart of a golf operation
show? [ ANS: ] Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's
organizational chart? [ ANS: ] Size of facility and number of
resources
Staff is considered a tangible facility resource? (T/F) [ ANS: ] True
, 2
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What intangible resource is key to enabling and facilitating peak
performance? [ ANS: ] Culture
How can facilities foster a positive culture of improvement? [ ANS:
] Open communication and discussion
How can a facility foster a culture of improvement? [ ANS: ]
Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) [ ANS: ] True
Job descriptions should identify the skills necessary to accomplish
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the tasks associated with each position. (T/F) [ ANS: ] True
High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
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employees. (T/F) [ ANS: ] True
Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) [ ANS: ] True
New teachers observed the lead instructor at a golf facility
conduct a short game clinic. This is an example of external staff
training. (T/F) [ ANS: ] False
What should a manager consider when determining the number
of employees needed to run an operation? [ ANS: ] Human
resources it will take
What should golf facilities consider doing to elevate staff
performance in meeting management and customer
expectations? [ ANS: ] Create high performance profiles
What is an example of external staff training? [ ANS: ] Employee
going to the PGA Show
Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology. (T/F) [ ANS: ] False
, 3
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What is the first step in acquiring a new technology-based system?
[ ANS: ] Assess facility needs
What are procedures? [ ANS: ] Step by step instructions on how
to implement policies and complete specific tasks
What are policies? [ ANS: ] Guidelines and rules laid down by
management that outline the course of action in various situations
Why should employees be involved in creating and revising
policies or procedures? [ ANS: ] Encourages staff to buy in to the
guidelines it sets out
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What is a management tool for defining the structure of the golf
operation? [ ANS: ] Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) [ ANS: ] True
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What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them
intended to identify the goods and services of a seller? [ ANS: ]
Brand
What is an example of indirect competition to an 18-hole daily fee
facility? [ ANS: ] Fitness and tennis club
What is an example of an attraction program at a golf facility? [
ANS: ] Clinic showing new golfers how to warm up
Social media is a method that professionals can use to
communicate with potential and existing customers. (T/F) [ ANS: ]
True
Cost-benefit analysis is a way to assess a promotional strategy.
(T/F) [ ANS: ] True
What is a reliable indicator of the effectiveness of a promotional
program targeting retail sales? [ ANS: ] Increase in sales
compared to prior year
For Expert help and assignment solutions, +254707240657
PGA 3.0 Level 2 Study Guide Questions
and Answers (100% Correct Answers)
Already Graded A+
The vision, core values, and mission statement of a golf facility
should be developed concurrently with establishing a facility-wide
business plan that includes concrete goals with strategies for
meeting them. (T/F) [ ANS: ] True
What department is considered the core business unit of most
© 2025 Assignment Expert
facilities? [ ANS: ] Golf Operations
Policies and procedures are port of which support element of the
golf operation's organization? [ ANS: ] Systems
Guru01 - Stuvia
What is the most accurate description of the relationship between
the facility's business plan and the golf operation? [ ANS: ] Golf
Operation is very core and center of the golf business plan
What combination of interaction strategies would be the first
choice for promoting a positive facility-wide culture? [ ANS: ]
Involving and Supporting
From a functional perspective, a vendor is what kind of resource?
[ ANS: ] Financial
What must exist for a facility to have a positive culture? [ ANS: ]
Resources
What would a typical organizational chart of a golf operation
show? [ ANS: ] Staff roles and the relationships between them
What is the most likely determinant of the complexity of a facility's
organizational chart? [ ANS: ] Size of facility and number of
resources
Staff is considered a tangible facility resource? (T/F) [ ANS: ] True
, 2
For Expert help and assignment solutions, +254707240657
What intangible resource is key to enabling and facilitating peak
performance? [ ANS: ] Culture
How can facilities foster a positive culture of improvement? [ ANS:
] Open communication and discussion
How can a facility foster a culture of improvement? [ ANS: ]
Evolving / Everyone on board
"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F) [ ANS: ] True
Job descriptions should identify the skills necessary to accomplish
© 2025 Assignment Expert
the tasks associated with each position. (T/F) [ ANS: ] True
High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for all
Guru01 - Stuvia
employees. (T/F) [ ANS: ] True
Self-assessments are an appropriate means for facility staff to align
their personal goals with business goals. (T/F) [ ANS: ] True
New teachers observed the lead instructor at a golf facility
conduct a short game clinic. This is an example of external staff
training. (T/F) [ ANS: ] False
What should a manager consider when determining the number
of employees needed to run an operation? [ ANS: ] Human
resources it will take
What should golf facilities consider doing to elevate staff
performance in meeting management and customer
expectations? [ ANS: ] Create high performance profiles
What is an example of external staff training? [ ANS: ] Employee
going to the PGA Show
Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology. (T/F) [ ANS: ] False
, 3
For Expert help and assignment solutions, +254707240657
What is the first step in acquiring a new technology-based system?
[ ANS: ] Assess facility needs
What are procedures? [ ANS: ] Step by step instructions on how
to implement policies and complete specific tasks
What are policies? [ ANS: ] Guidelines and rules laid down by
management that outline the course of action in various situations
Why should employees be involved in creating and revising
policies or procedures? [ ANS: ] Encourages staff to buy in to the
guidelines it sets out
© 2025 Assignment Expert
What is a management tool for defining the structure of the golf
operation? [ ANS: ] Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) [ ANS: ] True
Guru01 - Stuvia
What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them
intended to identify the goods and services of a seller? [ ANS: ]
Brand
What is an example of indirect competition to an 18-hole daily fee
facility? [ ANS: ] Fitness and tennis club
What is an example of an attraction program at a golf facility? [
ANS: ] Clinic showing new golfers how to warm up
Social media is a method that professionals can use to
communicate with potential and existing customers. (T/F) [ ANS: ]
True
Cost-benefit analysis is a way to assess a promotional strategy.
(T/F) [ ANS: ] True
What is a reliable indicator of the effectiveness of a promotional
program targeting retail sales? [ ANS: ] Increase in sales
compared to prior year
