MBA 745 - Module 5 Exam Questions and Answers Graded A+
people - Answers to make a process improvement plan stick, focus on the:
1. Follow the Right Principles
2. Follow the Right Steps - Answers These qualitative processes rely on people and require a
new way to design, implement, and improve.
This new way needs to leverage two principles:
Follow the Right Principles - Answers Visual thinking and co-creation help to envision the right
process, clarify what people are meant to do, and accelerate change
Follow the Right Steps - Answers Validate, activate, and embed process innovation to actually
implement a new process and get it to stick
Visual thinking - Answers trumps business thinking because it makes the vital people processes
clear and helps people shift more quickly
Co-creation - Answers trumps black box development of a process because it gets the people
who know the process best involved in designing it
Validate
Activate
Embed - Answers what are the three key points of Following the Right Steps
Activation - Answers is where most good process improvement plans die
1. Do things on purpose
2. Huddle up (communicate)
3. Embrace diversity
4. Encourage honest debate
5. Celebrate success
6. Have fun - Answers what are the 6 habits of high performing teams
1. equality in distribution of conversational turn-taking
2. high average social sensitivity - Answers what are the two qualities of successful teamwork
1. unclear goals or plans
, 2. unproductive meetings
3. vague roles for team members
4. deadlock (not knowing strengths & weakness)
5. ineffective team leadership
6. negative relationships
7. poor communications
8. inefficient operations
9. engaging in conflict
10. being a problem instead of a problem solver - Answers what are the top 10 things to NOT do
in a high performance team
Knowledge Validation
Competitive Advantage
Career Advancement
Compensation Enhancement
Community Enrichment - Answers The top reasons for earning a professional certification are:
Apprentice - Answers provide subject matter expertise and support projects, kaizen blitz events,
and continuous improvement activities
-curriculum includes a general introduction to key concepts and topics.
-Key concepts, terms, and tools for this role include: Principles of Lean, Types of Value, Types of
Waste, Continuous Improvement, Standard Work
Practitioner - Answers manage projects, lead value stream mapping sessions, and facilitate
kaizen blitz events
-curriculum includes a deeper dive into everything covered for the Apprentice role. In addition,
there should be a well-defined project such as value stream mapping, changeover reduction, or
the 5S system
-Key concepts, terms, and tools for this role include: Project Charters, Mapping the Current State,
Assessing Opportunities, Designing the Future State, Implementation of Improvements, Seeking
Perfection
Expert - Answers lead major projects, address complex problems, and advise project teams
people - Answers to make a process improvement plan stick, focus on the:
1. Follow the Right Principles
2. Follow the Right Steps - Answers These qualitative processes rely on people and require a
new way to design, implement, and improve.
This new way needs to leverage two principles:
Follow the Right Principles - Answers Visual thinking and co-creation help to envision the right
process, clarify what people are meant to do, and accelerate change
Follow the Right Steps - Answers Validate, activate, and embed process innovation to actually
implement a new process and get it to stick
Visual thinking - Answers trumps business thinking because it makes the vital people processes
clear and helps people shift more quickly
Co-creation - Answers trumps black box development of a process because it gets the people
who know the process best involved in designing it
Validate
Activate
Embed - Answers what are the three key points of Following the Right Steps
Activation - Answers is where most good process improvement plans die
1. Do things on purpose
2. Huddle up (communicate)
3. Embrace diversity
4. Encourage honest debate
5. Celebrate success
6. Have fun - Answers what are the 6 habits of high performing teams
1. equality in distribution of conversational turn-taking
2. high average social sensitivity - Answers what are the two qualities of successful teamwork
1. unclear goals or plans
, 2. unproductive meetings
3. vague roles for team members
4. deadlock (not knowing strengths & weakness)
5. ineffective team leadership
6. negative relationships
7. poor communications
8. inefficient operations
9. engaging in conflict
10. being a problem instead of a problem solver - Answers what are the top 10 things to NOT do
in a high performance team
Knowledge Validation
Competitive Advantage
Career Advancement
Compensation Enhancement
Community Enrichment - Answers The top reasons for earning a professional certification are:
Apprentice - Answers provide subject matter expertise and support projects, kaizen blitz events,
and continuous improvement activities
-curriculum includes a general introduction to key concepts and topics.
-Key concepts, terms, and tools for this role include: Principles of Lean, Types of Value, Types of
Waste, Continuous Improvement, Standard Work
Practitioner - Answers manage projects, lead value stream mapping sessions, and facilitate
kaizen blitz events
-curriculum includes a deeper dive into everything covered for the Apprentice role. In addition,
there should be a well-defined project such as value stream mapping, changeover reduction, or
the 5S system
-Key concepts, terms, and tools for this role include: Project Charters, Mapping the Current State,
Assessing Opportunities, Designing the Future State, Implementation of Improvements, Seeking
Perfection
Expert - Answers lead major projects, address complex problems, and advise project teams
