MBA 742 Mod 4 Exam Questions and Answers Latest Update 2025-2026
project quality management - Answers Includes the processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the project
will satisfy the needs for which it was undertaken
benchmarking - Answers The comparison of actual or planned practices, such as processes and
operations, to those of comparable organizations to identify best practices, generate ideas for
improvement, and provide a basis for measuring performance.
Quality Assurance (QA) - Answers The process of auditing the quality requirements and the
results from quality control measurements to ensure that appropriate quality standards and
operational definitions are used.
Quality Control (QC) - Answers The process of monitoring and recording results of executing the
quality activities to assess performance and recommend necessary changes.
control charts - Answers A graphic display of process data over time and against established
control limits, which has a centerline that assists in detecting a trend of plotted values toward
either control limit.
Control Limits - Answers The area composed of three standard deviations on either side of the
centerline or mean of a normal distribution of data plotted on a control chart, which reflects the
expected variation in the data. See also specification limits.
specification limits - Answers The area, on either side of the centerline, or mean, of data plotted
on a control chart that meets the customer's requirements for a product or service. This area
may be greater than or less than the area defined by control limits.
statistical sampling - Answers Choosing part of a population of interest for inspection.
design of experiments - Answers A statistical method for identifying which factors may
influence specific variables of a product or process under development or in production.
Trend analysis - Answers An analytical technique that uses mathematical models to forecast
future outcomes based on historical results. It is a method of determining the variance from a
baseline of a budget, cost, schedule, or scope parameter by using prior progress reporting
periods' data and projecting how much that parameter's variance from baseline might be at
some future point in the project if no changes are made in executing the project.
precise measurements are not necessarily - Answers accurate measurements and vice versa.
While Project Quality Management applies to all projects, regardless of the nature of their
product, product quality measures and techniques are - Answers are specific to the particular
type of product(s) produced by the project
,failure to meet quality requirements can have - Answers serious negative consequences for any
or all project stakeholders.
precision is a measure of - Answers exactness
accuracy is a measure of - Answers correctness
The project management team should determine the appropriate levels of accuracy and -
Answers precision for use in the quality management plan
quality - Answers The degree to which a set of inherent characteristics fulfills requirements.
grade - Answers A category or rank used to distinguish items that have the same functional use
(e.g., "hammer") but do not share the same requirements for quality (e.g., different hammers
may need to withstand different amounts of force).
customer satisfaction - Answers Within the quality management system, a state of fulfillment in
which the needs of a customer are met or exceeded for the customer's expected experiences as
assessed by the customer at the moment of evaluation.
prevention over inspection - Answers The cost of preventing mistakes is generally much less
than the cost of correcting mistakes when they are found by inspection or during usage.
cost of quality - Answers A method of determining the costs incurred to ensure quality.
Prevention and appraisal costs (cost of conformance) include costs for quality planning, quality
control (QC), and quality assurance to ensure compliance to requirements. (i.e., training, QC
systems, etc.). Failure costs (cost of nonconformance) include costs to rework products,
components, or processes that are non-compliant, costs of warranty work and waste, and loss
of reputation.
continuous improvement - Answers referred to as "kaizen" in japan, CI is an ongoing effort to
improve products, services, or processes. These efforts can seek incremental improvement
over time or breakthrough improvement all at once. This concept is described by Shewhart and
Deming as Plan-Do-Check-Act.
plan quality management process - Answers The process of identifying quality requirements
and/or standards for the project and its deliverables, and documenting how the project will
demonstrate compliance with quality requirements.
plan quality management process inputs - Answers Project management plan
Stakeholder register
Risk register
Requirements documentation
, EEFs
OPAs
plan quality management process tools and techniques - Answers •Cost benefit analysis
•COQ
•Seven basic quality tools
•Benchmarking
•Design of experiments
•Statistical sampling
•Additional quality planning tools
•Meetings
plan quality management process outputs - Answers •Quality management plan
•Process improvement plan
•Quality metrics
•Quality checklists
•Project documents updates
plan quality management process key benefit - Answers it provides guidance and direction on
how quality will be managed throughout the project
Quality is something to - Answers plan in, not inspect in.
Organizations should invest in prevention and appraisal efforts, establish how quality will be
measured throughout the project, and - Answers be certain the end result will conform to the
customer's stated requirements
cost of quality (COQ) - Answers refers to the total cost of all efforts to achieve product, service,
or result quality. The cost of prevention and appraisal should be a part of the cost of doing
business and should not be viewed as separate and distinct.
prevention - Answers refers to designing quality in, allowing for project team-member, end-user,
or customer training and the mapping out of a quality strategy before you begin work in order to
keep you on course
appraisal - Answers refers to preproduction and production inspections, tests, or sampling that
is done to assure that the final product will be within the product specification levels
project quality management - Answers Includes the processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the project
will satisfy the needs for which it was undertaken
benchmarking - Answers The comparison of actual or planned practices, such as processes and
operations, to those of comparable organizations to identify best practices, generate ideas for
improvement, and provide a basis for measuring performance.
Quality Assurance (QA) - Answers The process of auditing the quality requirements and the
results from quality control measurements to ensure that appropriate quality standards and
operational definitions are used.
Quality Control (QC) - Answers The process of monitoring and recording results of executing the
quality activities to assess performance and recommend necessary changes.
control charts - Answers A graphic display of process data over time and against established
control limits, which has a centerline that assists in detecting a trend of plotted values toward
either control limit.
Control Limits - Answers The area composed of three standard deviations on either side of the
centerline or mean of a normal distribution of data plotted on a control chart, which reflects the
expected variation in the data. See also specification limits.
specification limits - Answers The area, on either side of the centerline, or mean, of data plotted
on a control chart that meets the customer's requirements for a product or service. This area
may be greater than or less than the area defined by control limits.
statistical sampling - Answers Choosing part of a population of interest for inspection.
design of experiments - Answers A statistical method for identifying which factors may
influence specific variables of a product or process under development or in production.
Trend analysis - Answers An analytical technique that uses mathematical models to forecast
future outcomes based on historical results. It is a method of determining the variance from a
baseline of a budget, cost, schedule, or scope parameter by using prior progress reporting
periods' data and projecting how much that parameter's variance from baseline might be at
some future point in the project if no changes are made in executing the project.
precise measurements are not necessarily - Answers accurate measurements and vice versa.
While Project Quality Management applies to all projects, regardless of the nature of their
product, product quality measures and techniques are - Answers are specific to the particular
type of product(s) produced by the project
,failure to meet quality requirements can have - Answers serious negative consequences for any
or all project stakeholders.
precision is a measure of - Answers exactness
accuracy is a measure of - Answers correctness
The project management team should determine the appropriate levels of accuracy and -
Answers precision for use in the quality management plan
quality - Answers The degree to which a set of inherent characteristics fulfills requirements.
grade - Answers A category or rank used to distinguish items that have the same functional use
(e.g., "hammer") but do not share the same requirements for quality (e.g., different hammers
may need to withstand different amounts of force).
customer satisfaction - Answers Within the quality management system, a state of fulfillment in
which the needs of a customer are met or exceeded for the customer's expected experiences as
assessed by the customer at the moment of evaluation.
prevention over inspection - Answers The cost of preventing mistakes is generally much less
than the cost of correcting mistakes when they are found by inspection or during usage.
cost of quality - Answers A method of determining the costs incurred to ensure quality.
Prevention and appraisal costs (cost of conformance) include costs for quality planning, quality
control (QC), and quality assurance to ensure compliance to requirements. (i.e., training, QC
systems, etc.). Failure costs (cost of nonconformance) include costs to rework products,
components, or processes that are non-compliant, costs of warranty work and waste, and loss
of reputation.
continuous improvement - Answers referred to as "kaizen" in japan, CI is an ongoing effort to
improve products, services, or processes. These efforts can seek incremental improvement
over time or breakthrough improvement all at once. This concept is described by Shewhart and
Deming as Plan-Do-Check-Act.
plan quality management process - Answers The process of identifying quality requirements
and/or standards for the project and its deliverables, and documenting how the project will
demonstrate compliance with quality requirements.
plan quality management process inputs - Answers Project management plan
Stakeholder register
Risk register
Requirements documentation
, EEFs
OPAs
plan quality management process tools and techniques - Answers •Cost benefit analysis
•COQ
•Seven basic quality tools
•Benchmarking
•Design of experiments
•Statistical sampling
•Additional quality planning tools
•Meetings
plan quality management process outputs - Answers •Quality management plan
•Process improvement plan
•Quality metrics
•Quality checklists
•Project documents updates
plan quality management process key benefit - Answers it provides guidance and direction on
how quality will be managed throughout the project
Quality is something to - Answers plan in, not inspect in.
Organizations should invest in prevention and appraisal efforts, establish how quality will be
measured throughout the project, and - Answers be certain the end result will conform to the
customer's stated requirements
cost of quality (COQ) - Answers refers to the total cost of all efforts to achieve product, service,
or result quality. The cost of prevention and appraisal should be a part of the cost of doing
business and should not be viewed as separate and distinct.
prevention - Answers refers to designing quality in, allowing for project team-member, end-user,
or customer training and the mapping out of a quality strategy before you begin work in order to
keep you on course
appraisal - Answers refers to preproduction and production inspections, tests, or sampling that
is done to assure that the final product will be within the product specification levels
