MHR 405 - CH 11 Decision Making
Questions with Accurate Answers
decision making - ANSWERSis process of developing a commitment to some course of
action
-involves making a choice among several action alternatives
-making a process that involves more than simply the final choice among alternatives
-commitment refers to dedication of resources such as time, money, or personnel
problem - ANSWERSwhen a gap is perceived between some existing state and some
desired state
well-structured problem - ANSWERSa problem for which the existing state clear, the
desired state is clear, and how to get from one state to the other is fairly obvious (ex:
deciding what to eat for breakfast)
-solutions rouse little controversy as problems are repetitive and familiar and they can
be programmed with a standardized way of solving a problem
program - ANSWERSa standardized way of solving a problem
ex: rules, routines, rules of thumb
-provides useful means of solving well-structured problems
ill-structured problem - ANSWERSa problem for which the existing and desired states
are unclear and the method of getting to the desired state is unknown (ex: studying for
exams)
-complex, ambiguous, uncertain, risky, political and controversial problems and
solutions with no standardized means of solving the problem
-unusual and have not been encountered before
-cannot be solved with programmed decisions, must resort to non-programmed decision
making
→ rational-decision making process - ANSWERSidentify problem, search for relevant
information, develop alternative solutions, evaluate alternative solutions, choose best
solution, implement chosen solution, monitor and evaluate chosen solution
perfect rationality - ANSWERSa decision strategy that is completely informed, perfectly
logical, and oriented toward economic gain
-only works in certain contexts
bounded rationality - ANSWERSa decision strategy that relies on limited information
and that reflects time constraints and political considerations that acts as bounds to
rationality
-we aren't computers
Questions with Accurate Answers
decision making - ANSWERSis process of developing a commitment to some course of
action
-involves making a choice among several action alternatives
-making a process that involves more than simply the final choice among alternatives
-commitment refers to dedication of resources such as time, money, or personnel
problem - ANSWERSwhen a gap is perceived between some existing state and some
desired state
well-structured problem - ANSWERSa problem for which the existing state clear, the
desired state is clear, and how to get from one state to the other is fairly obvious (ex:
deciding what to eat for breakfast)
-solutions rouse little controversy as problems are repetitive and familiar and they can
be programmed with a standardized way of solving a problem
program - ANSWERSa standardized way of solving a problem
ex: rules, routines, rules of thumb
-provides useful means of solving well-structured problems
ill-structured problem - ANSWERSa problem for which the existing and desired states
are unclear and the method of getting to the desired state is unknown (ex: studying for
exams)
-complex, ambiguous, uncertain, risky, political and controversial problems and
solutions with no standardized means of solving the problem
-unusual and have not been encountered before
-cannot be solved with programmed decisions, must resort to non-programmed decision
making
→ rational-decision making process - ANSWERSidentify problem, search for relevant
information, develop alternative solutions, evaluate alternative solutions, choose best
solution, implement chosen solution, monitor and evaluate chosen solution
perfect rationality - ANSWERSa decision strategy that is completely informed, perfectly
logical, and oriented toward economic gain
-only works in certain contexts
bounded rationality - ANSWERSa decision strategy that relies on limited information
and that reflects time constraints and political considerations that acts as bounds to
rationality
-we aren't computers
