1 | Page
CMAA Exam Questions and Correct
Answers
What qualities should an MA posess? Ans: — Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess
and treat the patient with the same amount of knowledge, skill,
and judgement as another physician under the same
circumstances. Ans: — Physician-Patient Relationship
What are the rules that must be followed under the Physician-
Patient Relationship? Ans: — The patient is expected to
compensate the physician for all services provided.
The patient is expected to adhere to any directions or guidance
provided by the physician.
If the physician terminates the contract, the patient must be
provided with advance notice of these intentions as well as given
enough time to seek the services of another physician.
This is apparent through the action of seeking the services of a
physician. Ans: — Implied Consent
A form that states the patient's understanding of the prescribed
treatment as well as its accompanying risks; usually signed prior
to operations or procedures to be conducted. Ans: — Informed
Consent
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, 2 | Page
This states that a volunteer is not held liable for any civil damages
that may occur as a result of their efforts to provide emergency
care. Ans: — Good Samaritan Act
This document was developed to ensure the fairness and
effectiveness of the healthcare system, as well as encourage people
to take an interest in the improvement of their health. Ans: —
Patient's Bill of Rights
The discontinuation of medical care without proper notification.
Ans: — Abandonment
The usage of an impartial third party for the hearing and
determination of a dispute. Ans: — Arbitration
The unlawful use of force or violence; physical contact of a person
without his permission. Ans: — Battery
The failure to provide the necessary care that is required for a
person's situation. Ans: — Negligence
Laws enacted by the legislative branch of a government. Ans: —
Statutes
What are the guidelines for proper phone etiquette? Ans: —
Answer the telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain
calm and composed.
© 2025 All rights reserved
, 3 | Page
What is verbal communication? Ans: — The use of the language or
the actual words spoken.
What are some of the key components of verbal communication?
Ans: — Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or
symbolic expressions to communicate a message. Ans: —
Nonverbal Communication
This rule establishes regulations for the use and disclosure of
protected health information and mandates that all patients be
provided a copy of privacy policies when treated in a doctor's
office or when admitted to any health care facility. Ans: — HIPAA
Patient Privacy Rule
How do you create a comfortable environment? Ans: — Refrain
from making jokes or negative remarks that demean the abilities,
skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does
not speak English clearly.
What are the characteristics when selecting an appointment book?
Ans: — Its size in consideration of the amount of desk space
available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
© 2025 All rights reserved
CMAA Exam Questions and Correct
Answers
What qualities should an MA posess? Ans: — Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess
and treat the patient with the same amount of knowledge, skill,
and judgement as another physician under the same
circumstances. Ans: — Physician-Patient Relationship
What are the rules that must be followed under the Physician-
Patient Relationship? Ans: — The patient is expected to
compensate the physician for all services provided.
The patient is expected to adhere to any directions or guidance
provided by the physician.
If the physician terminates the contract, the patient must be
provided with advance notice of these intentions as well as given
enough time to seek the services of another physician.
This is apparent through the action of seeking the services of a
physician. Ans: — Implied Consent
A form that states the patient's understanding of the prescribed
treatment as well as its accompanying risks; usually signed prior
to operations or procedures to be conducted. Ans: — Informed
Consent
© 2025 All rights reserved
, 2 | Page
This states that a volunteer is not held liable for any civil damages
that may occur as a result of their efforts to provide emergency
care. Ans: — Good Samaritan Act
This document was developed to ensure the fairness and
effectiveness of the healthcare system, as well as encourage people
to take an interest in the improvement of their health. Ans: —
Patient's Bill of Rights
The discontinuation of medical care without proper notification.
Ans: — Abandonment
The usage of an impartial third party for the hearing and
determination of a dispute. Ans: — Arbitration
The unlawful use of force or violence; physical contact of a person
without his permission. Ans: — Battery
The failure to provide the necessary care that is required for a
person's situation. Ans: — Negligence
Laws enacted by the legislative branch of a government. Ans: —
Statutes
What are the guidelines for proper phone etiquette? Ans: —
Answer the telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain
calm and composed.
© 2025 All rights reserved
, 3 | Page
What is verbal communication? Ans: — The use of the language or
the actual words spoken.
What are some of the key components of verbal communication?
Ans: — Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or
symbolic expressions to communicate a message. Ans: —
Nonverbal Communication
This rule establishes regulations for the use and disclosure of
protected health information and mandates that all patients be
provided a copy of privacy policies when treated in a doctor's
office or when admitted to any health care facility. Ans: — HIPAA
Patient Privacy Rule
How do you create a comfortable environment? Ans: — Refrain
from making jokes or negative remarks that demean the abilities,
skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does
not speak English clearly.
What are the characteristics when selecting an appointment book?
Ans: — Its size in consideration of the amount of desk space
available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
© 2025 All rights reserved
